This company is a scam company-they ask for proof documents to be sent in the post but won't cover postage. I cancelled because of this but they still scammed money off my card. There is no way of c... See more
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I've tried others like experian & clearscore but this is by far the best. A- because these are Extremely helpful and polite if you need to speak to an adviser which personally is what I look for. Th... See more
Recent member, still in my trial time but sofar Im very impressed. Having promising thoughts that finally I may of found a tool that can start helping me repair a terrible history that I have found i... See more
Company replied
Had a pleasure to talk to one of stuff. Very pleasant, patient and knowledgeable gentleman answered all my even silly question. They really seem to know about credit score and everything that affectin... See more
Company replied
Company details
Information provided by various external sources
Get instant online access to your credit report & score for free with MyCreditMonitor. View your credit history and protect yourself against fraud.
Contact info
Charter Court, 50 Windsor Road, Berkshire, SL1 2EJ, Slough
- 0344 381 4163
- sarah@mycreditmonitor.co.uk
- www.mycreditmonitor.co.uk
4.1
Great
406 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great piece of mind
It's great to see my score and not be worried one thing I would like to know is how I can improve my scoring
October 25, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Laura,
Many thanks for your feedback. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
For further guidance on how you can improve your credit score please cut and paste the link below.
https://blog.mycreditmonitor.co.uk/category/improve-credit-score/
Also, if you log into your MyCreditMonitor account there is a page titled 'Improve your credit score'.
Kind regards
Sarah King
Customer Service Expert
Great service
MyCreditMonitor have helped to simplify my credit rating, and have helped me to understand my financial situation.
October 25, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Sarah,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Everything is fine
No problems at all. Offer not dissimilar to others.
October 25, 2016
Unprompted review
Reply from MyCreditMonitor
Hello,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Given me clear piece of mind...
I have been a bit nervous of checking my file because i Know I have defaulted. It's not nice reading but there are tips to show you how to tackle your credit rating.
October 24, 2016
Unprompted review
Reply from MyCreditMonitor
Hi Paul,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
It's free.
It's not very often these days for something to be free. It's a great help for those of us who can't afford a monthly subscription to all the other credit score companies.
October 21, 2016
Unprompted review
Reply from MyCreditMonitor
Hi Vincent,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Simply alleviating.
I always thought that to get my credit check would ended up being a herculean adventure. You guys have made it as easy as a glass of water... thank you.
October 20, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Giovanni,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Reply from MyCreditMonitor
Hello Linda,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Absolute rubbish
Totally inaccurate report
My credit score was over 400 points out
A total waste of time
October 18, 2016
Unprompted review
Reply from MyCreditMonitor
Hello,
Many thanks for your feedback and apologies our product didn't meet your expectations. To confirm, there are three credit reference agencies in the United Kingdom: Experian, Equifax and Callcredit. Each of these agencies has a different credit score scale, therefore your credit score could be interpreted differently. MyCreditMonitor uses Callcredit where the top score is 700, where as Experian's top score is 999. If you wish to discuss further please contact our Customer Service team on 0344 381 4163.
Kind regards
Sarah King
Customer Service Expert
Unsubscrbe
Very good customer service and care I had know trouble unsubsribing from the service thank you very much
October 18, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Mark,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
No option to cancel subsription
I can't speak so I don't want to have to call to delete my account and cancel my subscription.
They rely on people forgetting/giving up on the cancellation procedure on this service.
October 18, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Kai,
Many thanks for your feedback and I'm sorry our product didn't meet your expectations. You can cancel your membership via email at: enquiries@MyCreditMonitor.co.uk and include your membership number in the email so we can cancel it.
Kind regards
Sarah King
Customer Service Expert
Credit scoring
I am very disappointed that my credit scoring is lower than any other credit reference agency that i have used, i.e., Experien, Callcredit. Have recently joined mycreditmonitor and now want to cancel my membership with them. They took £14.99 30 days.
October 15, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Patricia,
Many thanks for your feedback and I'm sorry our product didn't meet your expectations. To confirm MyCreditMonitor works with Callcredit to provide your credit score and report. There are 3 Credit Bureaus in the UK - Callcredit, Experian and Equifax and a customer's credit score will vary depending on which credit bureau they use.
If you still wish to cancel your membership please contact our Call Centre on 0344 381 4163, alternatively you can email us at: enquiries@MyCreditMonitor.co.uk and include your membership number in the email so we can cancel it.
Kind regards
Sarah King
Customer Service Expert
Help to improve score
After seeing my credit score was classed as 'very poor', I telephoned and was put through to a human! Who went through my credit history, advising me on what to do to sort out some discrepancies that I had, within the week it improved by 30 points and I am just now waiting to get another query sorted, to hopefully get my credit score to at least 'fair'.
October 14, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Tracey,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
I will pass your feedback onto our Customer Service team who will be delighted with your feedback.
Thanks very much
Sarah King
Customer Service Expert
Reply from MyCreditMonitor
Hello,
Many thanks for your feedback, customers currently can't cancel their membership online, you can cancel your membership by calling our Call Centre on 0344 381 4163, alternatively you can email us at: enquiries@MyCreditMonitor.co.uk and include your membership number in the email so we can cancel it.
Kind regards
Sarah King
Customer Service Expert
Reply from MyCreditMonitor
Hello,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Great Product, But Too Expensive
Great product, fascinating to find who’s been looking at my credit, but at nearly £18 per month, I don’t think its worth the money
October 13, 2016
Unprompted review
Reply from MyCreditMonitor
Hi John,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report. We're also looking at ways to add more value to the product priced at £14.99.
Thanks very much
Sarah King
Customer Service Expert
Crecdi Check
Actually, the review is a complete load of rubbish! All the debts you have down have all been paid off for quite sometime. Your system obviously doesn't keep records up to date!
October 13, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Christine,
Many thanks for your feedback and I'm sorry that our product didn't meet your expectations. Just to confirm any debts even ones that have been paid off will stay on your credit report for 6 years. If your debts are more than 6 years old I recommend you contact our Customer Service team on 0344 381 4163, they can assist you in removing the debt from your credit report.
Kind regards
Sarah King
Customer Service Expert
No rating
I couldn't get any rating from my request. I was away until today so have only just received this email, don;t know if there are anymore messages from you.
October 11, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Carol,
Many thanks for your feedback, if you're experiencing issues with accessing your membership to view your rating please contact our Customer Service team who can assist you. They can be contacted on 0344 381 4163.
Kind regards
Sarah King
Customer Service Expert
Very good
My credit monitor is a fab company and quick to give u your report
October 11, 2016
Unprompted review
Reply from MyCreditMonitor
Hello,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Quick and straightforward.
I didn't have problems with the application and the filling of the forms. Very simple.
October 6, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Joana,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
good idea
Free 30-day trial and can pay after that if required. Can see whats on your Call Credit report, always good to check
October 3, 2016
Unprompted review
Reply from MyCreditMonitor
Hi Kat,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
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