This company is a scam company-they ask for proof documents to be sent in the post but won't cover postage. I cancelled because of this but they still scammed money off my card. There is no way of c... See more
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I've tried others like experian & clearscore but this is by far the best. A- because these are Extremely helpful and polite if you need to speak to an adviser which personally is what I look for. Th... See more
Recent member, still in my trial time but sofar Im very impressed. Having promising thoughts that finally I may of found a tool that can start helping me repair a terrible history that I have found i... See more
Company replied
Had a pleasure to talk to one of stuff. Very pleasant, patient and knowledgeable gentleman answered all my even silly question. They really seem to know about credit score and everything that affectin... See more
Company replied
Company details
Information provided by various external sources
Get instant online access to your credit report & score for free with MyCreditMonitor. View your credit history and protect yourself against fraud.
Contact info
Charter Court, 50 Windsor Road, Berkshire, SL1 2EJ, Slough
- 0344 381 4163
- sarah@mycreditmonitor.co.uk
- www.mycreditmonitor.co.uk
4.1
Great
406 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straightforward
The site is very easy to follow , and straightforward
September 30, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Audrey,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Great service!
Very pleased with the help and advice I have received on the phone following receiving my report. I had a few queries and called on two different occassions and had fantastic help and guidance and I didnt feel I had to get off the phone and could continue to discuss my options - definitely would recommend!
September 30, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Michelle,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
I will pass your feedback onto our Customer Service team who will be delighted with your feedback.
Thanks very much
Sarah King
Customer Service Expert
Easy to navigate site
Easy to use and gave the information I required
September 29, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Sue,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Good service
This website is good to help you track your credit score as well as giving you tips to improve.
September 27, 2016
Unprompted review
Reply from MyCreditMonitor
Hi Philip,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Reply from MyCreditMonitor
Hello Kiril,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
A check on what records these people keep.
I registered ,to attempt to find out why a company ,,that I have delt with,successfully,, and still deal with ,, suddenly turned me down,,I have used this site and found nothing that is considered a problem, This led to going to other similar sites ,and finding almost word ,of,duplicates word, result I now question all these sites some of whom charge ,quite a sum ,for reports that ,seem to be of little use ,unless you have Unfortunatly got a problem, WHICH seems to be, uncorrectable, and even if it is corrected you are still (refused) with no recourse, SO for me I believe it is down to the mood of the lender at the time of your proposal,, and these companies ,will support the staff,, even if wrong, just to save face,,
September 25, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Roy,
Many thanks for your feedback, there are only three credit bureaus in the UK that provide credit reports and the data comes from similar sources which is why the information provided is similar. If there are errors on a credit report these can be rectified via a 'notice of correction'. Lenders will undertake a credit check prior to an application and this will show on your credit report as a search.
Kind regards
Sarah King
Customer Service Expert
review of Clearscore
Although the site was not for me, I was able to try it without incurring any cost.
September 24, 2016
Unprompted review
Reply from MyCreditMonitor
Hi Tim,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Reply from MyCreditMonitor
Hello Gemma,
Many thanks for your feedback and I'm sorry that our product didn't meet your expectations. If you're still experiencing issues with cancelling your membership please call our Call Centre on 0344 381 4163, alternatively you can email us at: enquiries@MyCreditMonitor.co.uk and include your membership number in the email so we can cancel it.
Kind regards
Sarah King
Customer Service Expert
Easy to use!
Very straight forward site. User friendly. Very helpful customer advisors.
September 23, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Rachel,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Reply from MyCreditMonitor
Hello Haseem,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Very helpful ... Great company
Was dreading filling in all the questions they asked of me ... But was quiet surprised ... Simple didn't take long at all ... Will definatly recommend this company ... Very quick response .
September 22, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Suzanne,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Reply from MyCreditMonitor
Hello Jackie,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
Use a free one instead
Use a free one instead like noodle or if you want to pay use experian. My credit monitor is rubbish and will be cancelling
September 21, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Jon,
Thanks for your feedback and I'm sorry that our product didn't meet your expectations. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Our credit reports are provided by the same credit bureau that Noddle uses so the reports will be identical. We also provide a free 30 day trial which can be cancelled at anytime.
Kind regards
Sarah King
Customer Service Expert
Reply from MyCreditMonitor
Hello Lyn,
Thanks so much for your feedback. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Our product should offer you the full credit report, if you feel information is missing, please contact our Customer Service Team who can assist you. Tel. no. is 0344 381 4163.
Kind regards
Sarah King
Customer Service Expert
Excellent Customer Service
I recently have had to buy a car as my mobility car will have to be returned I was dealt with by A.Z who was brilliant and talked me through the process and kept me informed at every opportunity and was able to get the whole process completed in approx. 3-4 hours this gentleman is a credit to your company and I can't thank him enough for making the process go as smoothly and easy as possible and he deserves all the credit the company can give him Thanks
September 21, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Tom,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
I'll be sure to pass on your praise to our team, who will be delighted with your feedback.
Thanks very much
Sarah King
Customer Service Expert
Credit score
They took a lot of personal details and information, which made setting up quite long winded. Only signed up for the free month, cancellation was easy. Would use again in the future.
September 19, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Beth,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
A necessary amount of detail
Took a lot of personal l information, which I hope they have thrown away with my cancellation. Only free - as advertised - for the first month. After that I doubt worth £14/m for most people.
September 7, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Alison,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product to provide value for money and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
really good option
MyCreditMonitor is a really good option for those not willing to pay the extortionate fees of other companies out there. Would definitely recommend.
September 7, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Daniel,
Thanks so much for your great feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
good on report but lack comms on cancelling
Decent experience with the report, I have tried to cancel within the 30 days, but have yet to have a confirmation. Hopefully this will be done.
September 3, 2016
Unprompted review
Reply from MyCreditMonitor
Hello Susan,
Thanks so much for your feedback. I'm glad we have helped you out. We’re always looking at ways to improve our product and make it easier for our customers to track and improve their credit report.
Thanks very much
Sarah King
Customer Service Expert
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