My Health Protected Reviews 

252
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being patient, professional, and focused on finding the right coverage for individual needs. Clients feel supported throughout the process, noting that representatives listen carefully without applying pressure to make rushed decisions. People also appreciate the ongoing commitment to satisfaction, noting that team members regularly conduct thorough annual reviews to secure better deals. Reviewers emphasize that transitioning between providers is seamless and consistently results in substantial financial savings over time. Many customers mention that expert guidance helps navigate complex choices while significantly reducing their overall annual premiums.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Consumers find service to be positive, highlighting professional and efficient support from brokers who... See more

Price

Clients share positive opinions on price, consistently noting that representatives help secure great value... See more

Value for money

Customers express great satisfaction with the exceptional value for money and significant savings provided on... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very grateful to have been connected to Louis. Having been locked in for many years with Bupa who charged through the nose, I was concerned to go elsewhere where pre existing conditions (I’d been t... See more

Rated 5 out of 5 stars

My Health Protected is an extremely professional and efficient company. I have been a health care professional for over 40 years and have never come across a company like it. Patrick has saved me near... See more

Rated 5 out of 5 stars

Really impressed with the service from My Health Protected. Patrick Baxter was brilliant throughout, knowledgeable, patient and genuinely focused on getting me the best plan for my needs. No pressure... See more

Rated 5 out of 5 stars

After many years with private health insurance and ever increasing premiums, Patrick was able to source a comparable package for me at a much more affordable price. I am very pleased that I took hi... See more


Company details

  1. Health Insurance Agency
  2. Business Insurance Company
  3. Dental Insurance Agency
  4. Insurance Agency
  5. Insurance Broker
  6. Insurance Company

Information provided by various external sources

My Health Protected Ltd(FCA regulated) is an independent health insurance broker. We are here to take the hassle and stress out of choosing a policy which can often be extremely complex and time consuming. With our technical knowledge and by tailoring a product to meet your requirements and budget, we can make recommendations which you can then consider. We only select companies which offer great service and policy wordings, so that when it comes to making a claim, they are going to deliver what is right for you. Some of the key benefits of using our services are: • We do not charge a fee. • We review your health insurance every year to ensure that you are paying a competitive premium. • We are here all year round to offer help and support. • We select products and insurers as a whole of market broker, having access to most major insurers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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4.9

All reviews

(252)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Contacted when promised

Contacted when promised, advisor very helpful and friendly. Got me a good price which I am very haappy with.

July 4, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind review! We’re so pleased to hear that you found our advisor helpful, friendly, and reliable. It’s great to know we could secure a price you’re happy with. If you need any assistance in the future, we’re always here to help! 😊

Rated 5 out of 5 stars

I have used Patrick for my Healthcare…

I have used Patrick for my Healthcare insurance for the past 3 years. He is always polite and efficient and has consistently found me the best deal for my requirements.

June 27, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your fantastic feedback! We’re delighted to hear that Patrick has provided polite and efficient service over the past three years and consistently found the best deals for your needs. Your continued trust means a lot to us, and we’re always here to help whenever you need. 😊

Rated 5 out of 5 stars

Very good experience with Louis

Very good experience with Louis. He was thorough and answered all my questions, as well as being very approachable.

I liked that he listened and didn't just try to sell. I was talking to another broker at the same time, and Louis was the one who was always responding timely, which ultimately was one of the deciding factors in using this service.

Thanks v much.

June 26, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your thoughtful review! We’re so glad to hear you had such a positive experience with Louis. His thoroughness, approachable nature, and attentiveness are exactly what we aim for. It’s great to know that his timely responses and genuine approach set us apart from others. Your feedback means a lot, and we’re thrilled we could assist you. If you ever need help in the future, don’t hesitate to reach out! 😊






Rated 5 out of 5 stars

Patrick was super helpful and made the…

Patrick was super helpful and made the experience as painless as possible.

June 26, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind words! We’re so glad to hear that Patrick made the process smooth and straightforward for you. Providing helpful and hassle-free service is always our aim. If you need anything else, we’re here to help! 😊

Rated 5 out of 5 stars

Louis was incredibly professional and…

Louis was incredibly professional and efficient throughout the whole process of setting up our private health care. He managed to find the best plan which suited our needs. Communication was brilliant throughout. Would highly recommend!

May 9, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your fantastic review! We’re delighted to hear that Louis provided professional and efficient service while helping you set up your private healthcare. It’s great to know he found the perfect plan to suit your needs and kept communication clear throughout the process. Your recommendation means so much to us—thank you! If you ever need further assistance, don’t hesitate to reach out. 😊

Rated 5 out of 5 stars

Great service

We have recently changed our medical health insurance and Louis Nichols has been extremely patient, helpful and knowledgeable in finding us the right cover .. and he rings you back when he says he’s going to ( a rarity these days)
Thankyou so much for your help

June 5, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind review! We’re so pleased to hear that Louis provided patient, helpful, and knowledgeable service while finding the right cover for you. It’s wonderful to know his reliability and follow-through stood out—it's something we take great pride in. Thank you for trusting us, and if you need any further assistance, we’re always here to help! 😊






Rated 5 out of 5 stars

Louis and the team were super helpful…

Louis and the team were super helpful and easy to talk with. They clearly outlined the benefits of different policies and helped to suggest the one that best suited. A great experience throughout!

June 5, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected


Thank you for your wonderful review! We’re delighted to hear that Louis and the team made the process easy and enjoyable for you. Clearly outlining the benefits of different policies and finding the best fit is exactly what we strive for. It’s fantastic to know you had such a great experience with us. If you ever need assistance in the future, we’re always here to help! 😊

Rated 5 out of 5 stars

Speedy and comprehensive service

Speedy and comprehensive service. It took just a week from first call to making a final decision on our new policy. Staff are friendly, knowledgeable and flexible in timings. Thanks Louis N. for all your help.

May 14, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your fantastic feedback! We’re thrilled to hear that the process was speedy and comprehensive, and that Louis was able to guide you to a decision within a week. It’s great to know our team’s friendliness, knowledge, and flexibility made the experience seamless for you. If you need anything else in the future, we’re always here to help. Thank you again! 😊

Rated 5 out of 5 stars

Patrick has annually given my company…

Patrick has annually given my company excellent service by sourcing the most competitive and comprehensive health cover

April 29, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind review! We’re delighted to hear that Patrick has consistently provided your company with excellent service, finding the most competitive and comprehensive health cover year after year. Your continued trust and support mean a great deal to us, and we look forward to assisting you again in the future. 😊

Rated 5 out of 5 stars

Excellent

Louis was excellent; concise and to the point; he called me back when I needed him to and he reduced my health insurance cost.

May 12, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your great review! We’re so pleased to hear that Louis provided concise and efficient service, while also helping to reduce your health insurance costs. His reliability and focus are exactly what we aim for. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help! 😊

Rated 5 out of 5 stars

A very good experience

Patrick was excellent in helping my wife and I find a suitable medical insurance policy after I recently left employment .The insurer used by my former employer offered to continue cover but the terms were quite restrictive and the annual cost prohibitively expensive. Patrick secured more generous coverage at roughly half the annual cost with an equally well recognised insurer who we have now signed up with .He was extremely attentive throughout the process and very pleasant to deal with .

April 30, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for such a detailed and thoughtful review! We’re thrilled to hear that Patrick was able to assist you and your wife in finding a more suitable medical insurance policy after your employment change. Securing more generous coverage at nearly half the cost is exactly the kind of result we strive for. It’s wonderful to know that Patrick’s attentiveness and pleasant approach made the process smooth for you. If you ever need further assistance, we’re always here to help! 😊

Rated 5 out of 5 stars

A great service

A great service, thank you guys and good follow ups!

April 19, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind words! We’re so pleased to hear you had a great experience with us and appreciated our follow-ups. Providing excellent service is always our priority. If you need any further assistance, don’t hesitate to reach out—we’re here to help! 😊

Rated 5 out of 5 stars

Feeling better already

Patrick moved my health insurance from Cigna to AXA. He was Extremely helpful. it was painless. I much more appropriate policy for our needs and considerably cheaper .

April 22, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your thoughtful review! We’re so glad to hear that Patrick made the process of moving your health insurance from Cigna to AXA smooth and hassle-free. It’s fantastic that he was able to find a policy better suited to your needs and at a significantly lower cost. If you ever need further assistance, we’re always here to help! 😊

Rated 5 out of 5 stars

Louis has been incredibly helpful in…

Louis has been incredibly helpful in finding me the best price for my health insurance. I've really appreciated his transparency throughout the process and he's been friendly and reassuring, answering any questions I've had straight away and has been easy to reach. Once again I am very happy with My Health Protected.

April 19, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your fantastic review! We’re thrilled to hear that Louis was able to provide such helpful and transparent service while finding you the best price for your health insurance. It’s great to know he was friendly, reassuring, and responsive throughout the process. Your continued satisfaction with My Health Protected means so much to us—thank you again, and we’re always here if you need anything in the future! 😊

Rated 5 out of 5 stars

Excellent service from Patrick

Excellent service from Patrick which produced a great package at a very good price

April 16, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind review! We’re delighted to hear that Patrick provided excellent service and secured a great package at a very competitive price. If you ever need further assistance, we’re always here to help. 😊

Rated 5 out of 5 stars

Excellent informed service

Very helpful and bespoke service from Louis and Patrick who provided a superior option at a huge cost saving compared to our exiting policy.

April 8, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your wonderful feedback! We’re so pleased to hear that Louis and Patrick were able to provide a helpful and bespoke service, finding you a superior option with significant cost savings. It’s always our goal to deliver tailored solutions that meet your needs. If you need any further assistance, we’re always here to help! 😊

Rated 5 out of 5 stars

Very helpful

Would like to recommend this company and Louis has been very helpful and understanding. We cannot recommend them high enough

April 1, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you so much for your kind words and recommendation! We’re delighted to hear that Louis was helpful and understanding throughout the process. Your support means the world to us, and we truly appreciate your trust in our service. If you ever need further assistance, we’re always here to help! 😊

Rated 5 out of 5 stars

Excellent advice…

Excellent advice and fantastic customer service. Thank you!

March 29, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your lovely feedback! We’re thrilled to hear that you found our advice and customer service excellent. It’s always our goal to provide the best support possible. If you need anything else, don’t hesitate to reach out—we’re here to help! 😊

Rated 5 out of 5 stars

Efficient service

Service was exactly as promised and all contact by phone/email etc happened promptly and at the time specified. Different options were explained clearly and there was no pressure to make a move to a different health insurance company. I was given time to consider my options before committing.

March 26, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected


Thank you for your thoughtful review! We’re so pleased to hear that our service met your expectations and that we provided clear explanations of your options without any pressure. Giving you the time and space to make an informed decision is a priority for us. If you ever have further questions or need assistance, we’re always here to help! 😊

Rated 5 out of 5 stars

Louis gave knowledgable and…

Louis gave knowledgable and professional advice. Prompt replies to e-mails and queries. Would recommend to anyone thinking about taking out private health insurance.

February 19, 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind review! We’re delighted to hear that Louis provided knowledgeable and professional advice while responding promptly to your emails and queries. Your recommendation means a lot to us, and we’re thrilled we could assist you with your private health insurance needs. If you ever need further help, don’t hesitate to reach out—we’re always here! 😊

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