Hermes Germany  Reviews 

2 weeks to deliver a package, they don’t even ring the bell.

HEMES delivery service is by far the WORST delivery company I have ever used. They came to my address on Monday while I wasn’t home (because of an appointment), and instead of telling me where to pick up my parcel, I kept getting daily emails and texts saying I wasn’t at home.

I stayed HOME for THREE DAYS waiting for my packages, and what do they do? THEY RETURN IT BACK. Completely incompetent, disrespectful, and unreliable. Avoid this service at all costs!

Dreadfully unreliable company!
Been waiting TWO days for a delivery . The courier is „economical with the truth“ when filing his report.
First „delivery attempt „ was 21.43 . I was home!
Second attempt was allegedly at 12-13hrs.
Again I was home.
Next time I want DHL!!

This company should be shut down ! Absolute joke and laziness. Don’t even knock on door and then you have an update sorry you weren’t home we will try again tomorrow. A JOKE!! Then apparently my address is incorrect when iv had the same address for 5 years. Someone needs to sort this company out or shut it down simple as.

They are really bad at their work, basically they hire lazy and unqualified people. They reject to speak English even if they are an international German company. They only speak German, they can't speak any other languages. Service is really really really bad. I called them 6 times in the last 1 month because they sent my package to wrong city in Sweden so they sent it back to Germany. My items in the package were worth of €8000 and there were my documents in it. If they won't re-send my package to me, I will seek for fining them through law. Just do not prefer Hermes for your packages. Their attitude is genuinely frustrating and they will probably fail delivering your package. Funny thing is that Hermes is an international company and they can't even provide service in English xD

The worst delivery service ever! When I get message that my parcel was shipped with Hermes, I already brace myself for the hell coming. Always few days late because “address is wrong”, never updatr the tracking and only send message the same day as the delivery which is too late already, nobody responding in their “customer service”. I have been dealing with lost package right now because of their oncompetency.

Hermes could be a symbol of everything that's wrong with Germany. Delivery drivers neither speak German or English, probably came here after 2015 and have a work attitude that, at least, lacks some sense or urgency. Not one single time I get an order delivered by them, never voluntarily, something's off. Either it's delayed for days or weeks, or it gets tossed in the hallway the second I let them in the building. God beware if I ever got something delicate delivered....

The worst company I’ve ever seen, if I could give zero starts I definitely would. I’m waiting for my package which couldn’t be delivered because no one was home, we tried to contact them and ask for other delivery options but we just didn’t receive any response. So we just decided to change the delivery date(it was the only one option in the app) to Saturday because everyone will be home and will be able to receive this damn package and guess what? They changed it to Monday WITHOUT a reason. I am so pissed off because it’s a really important package which should’ve been delivered already on Tuesday and now we need to wait even longer. The organization is at its worst, delivery man are the worst without any understanding how to talk to people and how to deliver packages right way(I mean if there’s a sticker „carefully glass“ and they’re throwing it like a football ball cmon). The worst of the worst.

Not a single time was a package delivered on time, or at the correct address. Each time the package is delayed by at least a day or two. Which would be fine if it was actually then delivered to the correct address but no, it’s usually left at an abandoned house that is two minutes away from where I live. This time the package is absolutely nowhere in my neighborhood. I have driven around and walked around everywhere. A few times packages are sent to the package shop, but at least I’m able to pick them up then and know where they are. Customer service is useless. You tell them that a package was delivered to the wrong address and they literally respond with something like “the driver said it was delivered to the right address.” Like OK cool does the driver have any proof of this because I have taken photos of both where I live and where the package was actually left. Also, why are you trusting them over the customer? And at the very least they could apologize for the inconvenience, but no. I try and tell everywhere that I order that I don’t want things delivered with Hermes, but sometimes it happens. Can’t wait until I live somewhere where Hermes is not an option. DHl, DPD, Amazon - all have zero problems delivering things to the house, only Hermes sucks. Plus one time when a package went lost and I told Amazon so I could get a refund (of my like 20 euro order of cat food) probably because they delivered it to the wrong address. They sent the driver to my house and he actually threatened me. He barely spoke German or English but that time he showed up with like three or four people yelling at me about how I was costing him his job. Interesting how he could find my house then but not when he had to deliver something. It’s just so ridiculous I can’t believe it’s even true but I lived it so 🤷‍♀️😩 It’s not my fault if you don’t deliver packages to the right place. Stop being awful Hermes please. K thanks.

I ordered something from Reserved to Shell Tankstelle. It says package is delivered on Wednesday, 24.9 at 10:11h. I went there 3 times, they say it is not delivered and that they do that all the time. Checked with customer service, that say it is delivered. THE WORST DELIVERY service ever. I do not understand companies that do business with them.

I am extremely disappointed and frustrated with the service I received from Flaconi and their shipping partner Hermes. This experience has been nothing but stressful and absolutely unacceptable.

One of the biggest issues is that Flaconi works with Hermes – a delivery service known for its unreliable performance. I explicitly requested that the Hermes courier ring the bell before leaving the package anywhere – especially since I was at home waiting for the delivery. But Hermes never rang my bell! I was at home the entire time, waiting. A few minutes later, I received an email stating that the package had been left at the front door at 12:22 p.m. I read the email at 12:27 p.m. and immediately went downstairs – by 12:30 p.m. I was already at the main entrance, but there was no package.

Even worse, Hermes was unable to provide any proof of delivery – no photo, no delivery receipt. Yet both Hermes and Flaconi insisted that the package had been successfully delivered. But a delivery can only be considered successful when the package is actually in the customer’s hands.

What makes this whole situation even worse is that neither Flaconi nor Hermes took any responsibility. They continued to claim that the package had been delivered and offered no support. A refund of the €222.60 I paid was refused, as was a reshipment of the goods – three perfumes from Chanel and Dior.

This is completely unacceptable. I have received many packages from other couriers such as DHL or DPD – they always leave the packages securely in the entrance area, and I have never lost a package before.

This entire situation has been an absolute nightmare, and the lack of accountability from Flaconi and Hermes is simply shocking. I will never order from Flaconi again and can only advise others to think twice, especially if Hermes is responsible for the delivery.

When you spend over €200 on luxury products, you at least expect reliable delivery and honest customer service. Unfortunately, both Flaconi and Hermes failed completely.

They never deliver on time, don't update status, don't inform about delay, tell fake proposed delivery dates, keep on telling delivery failed. This has happened multiple times.

Hermes has yet again not delivered my order they are the most useless company ever loose orders tells you to contact seller that's it no apology they don't care I'm surprised there still in business.
I reported to police and to Amazon they have lost so many of my order I ask when I can they are not to use Just don't care there's no UK phone number Please dont use this delivery company

Horrible, packet not delivered simply returned.
Authorities should take action against them.
AVOID THEM

Completely useless. If your vendor is using Hermes you can expect with high probability that it will not be delivered n time. Avoid if possible.

When you people doesnot want to work just stop the service. please dont use customers for your entertainment. The worst delivery service in Germany. Initially i thought the delivery man was couldnot able to deliver my package. But after expirencing same thing for more than 4 orders i realized these people are useless and just weight on earth,

They returned the package to the sender without a single attempt of delivery.

Hermes in Germany informed me that the package would be delivered today. I waited a few hours, and they sent me another message saying it would be delivered tomorrow. Will I waste hours waiting tomorrow and be told it failed again? It's absurd! I was at home waiting, and no one even showed up!

they wont even bother to ring your door bill, or even leave the package by your door

TERRIBLE COMPANY !!! Worse SERVICE EVER!!! I am waiting for 2 packages but the company is not able to drop the off. I am new in Germany, no neighbors to receive them and the delivery company does not offer any way for them be deliver at an another place. They also do not offer English information on phone or an email for costume service. I work and cannot be home waiting for a package.