I ordered the items which are nicely packed. The items were delivered by Royal Mail. One item was cancelled due to out of stock. Otherwise, that was fine.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the fact that Queenie sends little personalised notes with each order. It’s such a thoughtful touch, she even remembered me asking about the product and noted that. Overall, delivery was made f... See more
Company replied
Ive ordered with them twice now and they've always been excellent. First time there was a mistake with a listing I bought and she quickly emailed to apologise. It was rectified with a free shipping... See more
Company replied
I am very pleased with the products I purchased and with the way I was treated as a customer. I was pleasantly surprised to find a gift in my package—a hydrating face mask—as well as a handwritten... See more
Company replied
Company details
Written by the company
MyKStyle brings the latest (and best!) skincare and makeup products from South Korea right to your doorstep. We strive to make Korean Beauty easy and simple, so you can find the products that suit you best :)
Contact info
27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, London, United Kingdom
- mykstyleuk@gmail.com
- www.mykstyle.co.uk
4.5
Excellent
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service - my order was shipped super quickly. The care given to the packaging, with the personal note, was such a nice surprise.
September 11, 2025
Unprompted review
Reply from MYKSTYLE UK
hi there, thank you so much for leaving a review - we're so happy to hear you liked the packaging and note :)
Reply from MYKSTYLE UK
hi there, thank you so much for your review! we hope you enjoy your K-beauty haul ^-^
would recommend
Shipping was really quick, came with a freebie and a handwritten note, tysm!
July 28, 2025
Unprompted review
Reply from MYKSTYLE UK
hi lovely, thank you so much for the review! you're very welcome, hope you're enjoying your K-beauty items x
Reply from MYKSTYLE UK
hi lovely, thank you for the review! hope you're enjoying your K-beauty item :)
My product came nicely packaged and…
My product came nicely packaged and received with a hand written note inside along with free products to try.
June 27, 2025
Unprompted review
Reply from MYKSTYLE UK
hi lovely, thank you for leaving us a review! it's our pleasure - honestly freebies are the best part 🤭
Quick delivery and Excellent customer…
Quick delivery and Excellent customer service. Definitely coming back.
May 20, 2025
Reply from MYKSTYLE UK
hi there, thank you so much for leaving a review! here to help anytime and hope you're enjoying your K-beauty product :)
Great website to buy k beauty products
Great website to buy k beauty products, had a limited edition item I’ve been unable to find anywhere else so was very happy, free samples included, I thought shipping was reasonable but they still emailed me to apologize for the delay and credited my account which was much appreciated :) Will definitely be using again.
April 29, 2025
Reply from MYKSTYLE UK
hi lovely, thank you so much for leaving us a review! we're so happy we had the item you wanted in stock, and again we're sorry for the delay in shipping!
Thumbs Up
I've never had an issue with this supplier. I'm allways very happy with my purchases. Yes, the shipping sometimes can take a little longer than other websites but that doesn't bother me. Maybe the communication could be better, but overall it's not an issue for me.
April 12, 2025
Unprompted review
Reply from MYKSTYLE UK
hi lovely, thank you so much for the feedback - we're working hard to improve our shipping times and quality of communication for you! :)
MYKSTYLE was efficient and reliable
MYKSTYLE was efficient and reliable, I’ve been looking for that product every where and they had it in stock. Delivery came at the proposed time.
I really loved the cute note.
April 12, 2025
Unprompted review
Reply from MYKSTYLE UK
hi there, thank you so much for the review. we're so glad we had the item you were looking for and it's our pleasure to send out cute notes to our customers :)
Efficient
Queenie was very efficient and attentive in replacing my faulty beauty tool, despite the many complications. She was fantastic and did everything she could to ensure her customer's satisfaction. I highly recommend Queenie and her professionalism!♥️
March 31, 2025
Unprompted review
Reply from MYKSTYLE UK
hi lovely, thank you so much for leaving a review! we're always happy to help :) thank you so much for your patience with us whilst we resolved the issue!
Really good service
I ordered an out of stock item, the service respondent was really quick to respond to my request for an update! I was offered an alternative product with an additional 10% or a refund. Even though I wasn't able to get my products, I was really happy with the service I received and the way they were willing to help!
February 12, 2025
Unprompted review
Reply from MYKSTYLE UK
hi lovely, thank you so much for leaving us a review! we're so sorry the item you wanted wasn't in stock at the time and we're working hard to improve the accuracy of our inventory for you :) always happy to help when we can!
I placed an order and didn’t receive it…
I placed an order and didn’t receive it yet! Tried to email them but they don’t answer.. I’m really disappointed ..
December 23, 2024
Unprompted review
Reply from MYKSTYLE UK
Hi there, I’m really sorry for the delay and for not replying sooner. Your order was placed during our holiday break, which slowed things down — and we should have made our holiday hours much clearer.
I hope you’ve received your order by now and are enjoying it. Thank you for sharing your feedback — it’s helped us improve how we communicate in the future. 💛
Ordered on the 26th of July
Ordered on the 26th of July. I have emailed and messaged, have had 0 response. My item was a pre order and a set of masks, the time frame on the website is 2-3 weeks. I have been a loyal customer spending £50+ monthly for a while, never had an issue! Really disappointing!!
July 26, 2024
Unprompted review
Reply from MYKSTYLE UK
Hi lovely,
I’m so sorry for the lack of response and the disappointment this has caused, especially as one of our loyal customers — we really value your continued support. Your order included a pre-order item, which can sometimes take a little longer to arrive, but we should have kept you updated along the way.
We’re reviewed how we handle pre-orders and communication to make sure this doesn’t happen again.
Thank you for sharing your feedback — it helps us improve. 💛
I Ordered a facemask over three weeks…
I Ordered a facemask over three weeks ago and nothing has arrived!!! I cannot find any contact with them at all. I bet they don’t reply to this review either. I think this is a scam.!!!
July 22, 2024
Unprompted review
Reply from MYKSTYLE UK
Hi there,
I’m so sorry you had this experience and for how frustrating it must have been at the time. We had some delays with pre-orders around that period, and we know our communication wasn’t clear enough.
I hope your order was resolved since then, but if not, please reach out to us via the web chat so we can make things right. Your feedback has helped us improve, and we’ve now made big changes to how we communicate shipping times and updates. 💛
DO NOT BUY FROM!
DO NOT BUY FROM!! Placed an order 9th July - haven’t received order & they don’t respond to emails!
July 12, 2024
Unprompted review
Reply from MYKSTYLE UK
Hi there,
I’m so sorry for the experience you had with us back in August and for the lack of response to your emails — I completely understand how upsetting that must have been.
We’ve since improved our processes and communication to prevent this from happening again. If your order was never resolved, please get in touch via web chat so we can make things right for you. 💛
DO NOT BUY
Placed a pre order on the 28th june. The item on the website states disptached within 2-3 weeks its now been over 1 month and it still hasn't been dispatched. I've emailed, sent a message on there website and dm'd on instagram and have had no response from them. DO NOT BUY from this company.
June 28, 2024
Unprompted review
Reply from MYKSTYLE UK
Hi there,
I’m so sorry for the delay with your pre-order and for not getting back to you sooner — I completely understand how frustrating that must have been. Around that time, we faced some unexpected delays, and we know we didn’t communicate as well as we should have.
We’ve since improved how we handle pre-orders and customer messages so this doesn’t happen again. If this order was never resolved, please get in touch via web chat so we can make things right. 💛
2 out of 4 items received, now emails being ignored
Purchased 4 items 10 weeks ago.
2 of them arrived in reasonable time. But I am still yet to receive the others.
Initially they replied to emails, excuses about stock, delays, being away etc. I gave them the benefit of the doubt. But then I complained again about the lack of product after 6 weeks and was told they were sent that day be special delivery. I am still yet to receive anything and now my emails are being ignored.
I don't recommend based on my rubbish experience.
May 8, 2024
Unprompted review
Reply from MYKSTYLE UK
hi lovely, thank you for your feedback. we apologise for the poor experience you've had and for missing your email. please check your inbox for our reply. additionally, we would like to reassure you that we will do our best to ensure your satisfaction on this matter.
Very happy with my K-beauty purchase
I purchased Laneige’s Cream Skin Cerapeptide Refiner Refill Pouch for a very competitive price, and it was quickly delivered. Will definitely be purchasing again from this store.
June 24, 2024
Unprompted review
Reply from MYKSTYLE UK
hi lovely, thank you so much for your review! we're really happy to hear you liked your K-beauty purchase :)
Scam
I usually don’t leave feedback in public forums but the lack of response from them urged me to. I made a purchase on the 13th May which never arrived so I got in touch about it and they responded saying it was out of stock and that it would take 2 more weeks if I wished to wait. I was okay to wait and also made another purchase.
Its been 4 weeks since that convo (today is 28th June) and nothing yet. I reached out so many times via the same email kindly requesting for more information on the status and they never responded. I reached out on the chat as well. Even an email responding about the situation would give you some confidence.
I’m starting to feel like this was a scam.
If items are out of stock the users shouldn’t be able to make a purchase in the first place, and even after that not until I wrote to them after a few weeks they mentioned it was out of stock.
This has been a really bad experience for me.
June 28, 2024
Unprompted review
Reply from MYKSTYLE UK
hi lovely, thank you for your feedback. we're really sorry for the delay and have responded to you via email and webchat. please let us know if there's anything we can do to reassure you - we'll do our best to ensure your satisfaction :)
Placed my order 2762
Placed my order 2762
7th June and still not received item. Can’t get through to anyone at customer service and want a refund
June 7, 2024
Unprompted review
Reply from MYKSTYLE UK
hi lovely, sorry for the delay! we replied to your message earlier this week :) please check your email for our reply x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.