MYKSTYLE UK Reviews 

123
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and quick dispatch of their orders, often receiving items sooner than expected. Many people are very pleased with the quality of the products, noting their effectiveness and the ability to find unique or hard-to-locate items. Reviewers also highlight the excellent customer service, with staff providing helpful advice and a thoughtful approach. The care taken with packaging is consistently appreciated, often including handwritten notes and delightful free samples or gifts. People find items well-packed and securely delivered, contributing to an overall positive and satisfying shopping experience, making them eager to order again.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast dispatch... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the items which are nicely packed. The items were delivered by Royal Mail. One item was cancelled due to out of stock. Otherwise, that was fine.

Rated 5 out of 5 stars

I love the fact that Queenie sends little personalised notes with each order. It’s such a thoughtful touch, she even remembered me asking about the product and noted that. Overall, delivery was made f... See more

Company replied

Rated 5 out of 5 stars

Ive ordered with them twice now and they've always been excellent. First time there was a mistake with a listing I bought and she quickly emailed to apologise. It was rectified with a free shipping... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with the products I purchased and with the way I was treated as a customer. I was pleasantly surprised to find a gift in my package—a hydrating face mask—as well as a handwritten... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

MyKStyle brings the latest (and best!) skincare and makeup products from South Korea right to your doorstep. We strive to make Korean Beauty easy and simple, so you can find the products that suit you best :)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(123)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly reliable and high quality products

Ive had an amazing experience, it was my first time and I will definitely order from them again.
They were prompt with updating me on shipping details and I've had previous troubles with other websites with fake replicas of Korean skincare brands but I can confirm that they sell original brands of high quality and authentication.
Their freebies and lovely note made my day, thank you MYKSTYLE <3

June 15, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you so much for taking the time to leave us such glowing feedback lovely - much appreciated <3

Rated 4 out of 5 stars

The packaging is really nice and order…

The packaging is really nice and order arrived in a week!! Definitely recommend 🥰 and yes, I’m on my way to order another product 🥰🥰

June 15, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

eek can't wait for you to receive your next order lovely, thank you for taking the time to leave us a review x

Rated 5 out of 5 stars

Have ordered from this website twice…

Have ordered from this website twice now and have recieved excellent customer care. Items are dispatched promptly and I recieved great communication from them when I used their webchat. Will definitely be back to purchase more items.

June 14, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you so much for the feedback lovely! I'm so glad we could help with your queries and hope you're loving your new K-beauty items x

Rated 1 out of 5 stars

Do not use

I've been waiting for my order 2642 for over a month. I've emailed twice, left a message on their website chat and Instagram DM and had no response. Terrible.

June 14, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, we're so sorry for the delay in your order. we sent out a reply to your website chat yesterday and again this morning 10-15 minutes after you messaged

thank you for your feedback and we hope you're happy with the resolution to your order. please let us know if there's anything else we can do to help :)

Rated 1 out of 5 stars

Waiting 5 weeks, no order or response to emails!

Ordered a product 5 weeks ago, lo and behold, no item! Order number 2647. No response to emails either! Wish I'd seen all these reviews before I ordered!

May 6, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, really sorry for the delay, we responded to your email from Friday this morning :)

Rated 1 out of 5 stars

Missing Product and No Reply

I ordered a product on April 26. A couple of days later I received an email saying they don't actually have the product in stock but that it would be restocked in two weeks and they would send it over.

It has been more than a month and I have already emailed twice asking for an explanation and they still haven't answered.

April 26, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, i'm so sorry for the delay. please check our email from earlier today for our response. we hope you're satisfied with our resolution! if not, the fastest way to reach us is through our web chat :)

Rated 1 out of 5 stars

I placed an order on the 17th May

I placed an order on the 17th May, and whenever I try to track my order it says it has not been dispatched. I would like to have some form of communication to let me know what is happening. It’s better to keep a customer informed than to leave them with no information at all. What is happening with my order?

May 25, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, we're so sorry for the delay, please check your email for our update and let us know if there's anything else we can do to help! :)

Rated 1 out of 5 stars

I’ve ordered and it’s been two weeks…

I’ve ordered and it’s been two weeks and no response. I’ve written to them and spoke online but no response.

Please I want a refund or my product.
Order number:2657

May 9, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, really sorry we have been away on holiday and have just come back today. we have just replied to your query via email and appreciate your patience :)

Rated 1 out of 5 stars

I made an order on the 5th of May

I made an order on the 5th of May, 2024 and was told it will be delivered on the 9th of May, 2024. And since then there has been no update on my package. I sent email to the company but no response. My order number is #2635, if the order won’t be sent please refund me.

May 13, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, we apolgise for the delay in response as we were away on holiday. we hope you are satisfied with the resolution. please let us know if there's anything else we can do to help :)

Rated 1 out of 5 stars

Missing package

Missing package
I’ve tried to contact this store several times, but I don’t know anything of my order yet, It’s been a long time since I ordered.

May 4, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, we've messaged you via web chat and we're really sorry for the delay in the delivery of your order and will be chasing this up separately with the courier. we hope you are satisfied with the resolution. please let us know if there's anything else we can do to help :)

Rated 2 out of 5 stars

Missing product & no acknowledgment of refund request

I brought a few items from this seller, at first they were great, even sent free masks and samples.

However, my latest order they didn’t tell me that a product I ordered was out of stock. I didn’t notice the product was missing because there was no manifest in my order, I was also a little taken back that the products didn’t have any packaging too, though this does happen sometimes.

I had to reach out to them to tell them I was missing a product, they replied a couple of days later telling me the product is out is stock and that it wouldn’t be in stock for two weeks. They kindly offered a 10% discount, but in this time I would totally run out of my product. So I asked for a refund.

It’s been a little over a week, no acknowledgement from the business of my requested refund, no apology for the inconvenience either. No refund either.

I unfortunately will not be using this business again to order my products.

March 25, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you for taking the time to leave us feedback - we really value it! we sincerely apologise for your experience and hope you are now satisifed with the resolution we have offered you. please let us know if there's anything else we can do to ensure your satisfaction.

Queenie from MYKSTYLE x

Rated 5 out of 5 stars

Perfect

Really nice shop, i got some present and a very cute note from the owner which was very heartwarming

March 2, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you for leaving such a sweet review for us - we really appreciate your support for MYKSTYLE and hope you're enjoying your new cushion! :)

Rated 5 out of 5 stars

Amazing as always.

I have ordered from this company many times- 0 issues. Products always arrives well packaged! Love the freebies you get inside, means I’ve been able to try and love new things. My monthly order is always the Mediheal toner pads, such a staple. 100% recommend trying for problem skin.

March 1, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you for the lovely review Olivia, we really appreciate your support for MYKSTYLE and can't wait to send out your next batch of free samples :)

Queenie from MYKSTYLE

Rated 4 out of 5 stars

Love my products

Love my products! It arrived fast. Liked the thank you letter they me especially and I’m thankful for the free samples too!

I’m already eyeing on some new things in store!

March 1, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you so much for taking the time to leave a review - we really appreciate your support for our small business and hope you're enjoying your new products :)

Queenie from MYKSTYLE

Rated 1 out of 5 stars

Scam

Placed an order on the 5th og february and now on the 20th I have yet to receive an e-mail confirming shipment of my order. I have tried to contact them through their online chat but don’t get a responce. They have however withdrawn the money from my bank.
I am afraid that I will never receive my order.

February 20, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, thank you for reaching out to us. we apologise for the delay with your order and hope you are satisfied with the resolution. please let us know if there's anything else we can help you with :)

Queenie from MYKSTYLE

Rated 1 out of 5 stars

Where is my order?

I ordered on 21/12/13 and it’s now 19/02/24, I’ve not gotten any further updates about my purchase, contacting this company is next to impossible and you’re promised a response in 24 hours on their live chat bubble; but I’ve not had any responses.
My order number is 2128, I just want a full refund at this point. Can someone at mykstyle please help?!
I would strongly recommend that you get better customer service, provide an email address, train your staff on how to respond and when to respond.

December 21, 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you so much for your review and for reaching out to us - we appreciate your feedback and apologise for the mistake with your order. we hope you are satisfied with the resolution we've provided for you.

Queenie from MYKSTYLE x

Rated 2 out of 5 stars

Bad communication + no product yet

Bought a item that said it was in stock and would ship in the next 2 days - I bought the item on the 4th of february, didn’t hear back from them until the 9th when they told me it wasn’t in stock they offered to change the order (did not offer a refund) I asked how long it would take to come but they haven’t answered me. I still might be able to get the item but either way their costumer service should be much better and they should make an effort to communicate with their customers

February 11, 2024
Unprompted review
Rated 5 out of 5 stars

Resolution

I ordered from here and unfortunately received the wrong product however, they did resolve this for me and were very apologetic! Big thank you to the person I chatted with over the live chat! I shall be ordering from them again!! :)

January 31, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, thank you so much for taking the time to leave feedback for us - we really appreciate it and are so happy to hear your issue was resolved quickly :)

Rated 1 out of 5 stars

Don’t buy from this shop

Ordered in august and kept getting promised missing items never came was also promised something in return for being so chaotic and late and still hasn’t showed up that was two months ago. If you want your items to arrive don’t shop here it’s shockingly bad. I don’t understand how someone can run a business like this it’s actually the worst I’ve dealt with possible ever. I’ve never had to chase up a refund for so long and had so many false promises. Don’t bother

August 28, 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, thank you for your review. we apologise for your frustrating experience and have reached out to you regarding your order. please check your inbox so we can help resolve this matter asap

Rated 5 out of 5 stars

Will always come back

I've ordered from mykstyle many times and will always be a repeat customer! Their customer service has always been excellent and the shipping times are amazing :) I've always trusted this website thank you for your hard work !! <3

January 25, 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you for your review lovely! we really appreciate your feedback and will try our best to keep improving our customer service for everyone :)

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