Really good quality case and image. The only issue is it has impacted my contactless payments and need to take the phone out of the case for it to work
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good case, Like the custom print and was delivered quick but the cut out for camera doesn’t quite fit exactly, misses by 1mm, still using it, just not perfect
Company replied
the case was really badly printed out blury and unusable. it took forever to come despite paying extra for quick delivery. it was really bad standard. the case was terrible slimsy when it should have... See more
Company replied
UPDATE: Products arrived. Good quality. Still no information on order. I placed an order for 2 cases. 8 days without a confirmation email. Try to create an account on their website and never receive... See more
Company replied
Company details
Written by the company
✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.
Contact info
Gonnetstraat 26, 2011KA, Haarlem, Netherlands
- reviews@mypersonalisedcase.co.uk
- www.mypersonalisedcase.co.uk
3.0
Average
337 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Ordered a phone case it was shipped on…
Ordered a phone case it was shipped on the 5th of September it’s still not arrived.
There is no way to contact this company.
Scam
September 22, 2024
Unprompted review
Reply from MyPersonalisedCase
We apologize for the delay and any frustration caused. Please contact us via https://www.MyPersonalisedCase.co.uk/help/contactforms so we can assist you in locating your order and ensure it reaches you as soon as possible. We’re here to help resolve this issue.
The design was easy and quick to upload…
The design was easy and quick to upload and the finished product is brilliant quality and is exactly as the website preview showed. Delivery was quick and I would not hesitate to order from here again or recommend to others!
September 14, 2024
Unprompted review
Reply from MyPersonalisedCase
Thank you for your positive review! We're delighted that you found the design process easy and quick, and that you're happy with the quality of the finished product. We appreciate your recommendation and look forward to serving you again!
Amazing Quality
I have ordered from here a number of times, the quality is first class, the photo quality is clear and bright.
August 15, 2024
Unprompted review
Reply from MyPersonalisedCase
Thank you for your positive review, Karyn! We're delighted to hear that you're consistently satisfied with the quality of our products and the clarity of the photos. We look forward to serving you again soon!
Absolutely fantastic company
July 25, 2024
Unprompted review
Reply from MyPersonalisedCase
Thank you for your positive review, Matt! We're glad to hear that you had a fantastic experience with us. We hope to welcome you back soon!
Very low quality
Sent plain text on a yellow background, it's ridiculously grainy on just one solid colour, text is blurry and that's just on a very basic design.
July 8, 2024
Unprompted review
Reply from MyPersonalisedCase
We apologize for the poor quality of your case. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this issue and provide a replacement or refund.
I still have not received my package it…
I still have not received my package it was brought for a birthday present nearly a month ago and it’s still not here, very disappointing
June 16, 2024
Unprompted review
Reply from MyPersonalisedCase
We apologize for the delay and the inconvenience this has caused. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this issue and ensure you receive your package or a refund.
Very quick delivery,good quality well…
Very quick delivery,good quality well satisfied
June 15, 2024
Unprompted review
Reply from MyPersonalisedCase
Thank you for your positive review! We're glad to hear you are satisfied with the quick delivery and good quality. We hope to welcome you back soon!
Wonderful Case
The case was high quality and exactly what I ordered. It arrived within the stated time and is good at protecting my phone.
April 12, 2024
Reply from MyPersonalisedCase
Thank you for your positive review! We're delighted to hear that you are pleased with the high quality and functionality of your case. We hope to welcome you back soon!
Easy to use site and great product…
Easy to use site and great product overall. The case is sturdy and of great quality and value. Will be again soon
May 23, 2024
Reply from MyPersonalisedCase
Thank you for your positive review! We're glad to hear you found our site easy to use and are happy with the quality and value of the case. We look forward to welcoming you back soon!
Delighted Customer
delighted with my case - quick service - would definitely recommend.
May 23, 2024
Unprompted review
Reply from MyPersonalisedCase
Thank you for your positive review! We're thrilled to hear that you're delighted with your case and our quick service. We appreciate your recommendation and hope to welcome you back soon!
The case looks great
The case looks great, easy to design. Shipping was fast but a bit expensive. Would order agian.
February 15, 2024
Reply from MyPersonalisedCase
Thank you, Emma! We're glad you found the design process easy and that you like your case. We hope to welcome you again!
Good workmanship
I’ve used this seller before and can’t fault them, item arrived on time.
May 10, 2024
Unprompted review
Reply from MyPersonalisedCase
Thank you for the positive review, Colin! It's great to hear you're pleased with the workmanship and our timely delivery. We hope to welcome you again soon!
I've had to buy another case now so I'm…
I've had to buy another case now so I'm waiting for that I just don't Understand this company why lie to people with the delivery dates if u know u can't get people's order within a day or a couple of days, don't take the money for express delivery and tell people that there order might take a month and then people might not give u one star u because u never lied I don't know how the product is becuse I not got it yet but when it does I will do anther review on it
March 21, 2024
Unprompted review
Reply from MyPersonalisedCase
We're very sorry to hear about the delay, Jonathon. Please accept our apologies for not meeting the expected delivery times. We understand how frustrating this can be. We'd like to make it right, so please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms and we'll ship a replacement free of charge.
Ordered two phone cases with our…
Ordered two phone cases with our company, logos on shocking quality unusable.
March 27, 2024
Unprompted review
Reply from MyPersonalisedCase
We're very sorry to hear that the quality of the phone cases did not meet your expectations, David. Please accept our apologies for any inconvenience caused. We are committed to quality and customer satisfaction, so please reach out to us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this issue by shipping a replacement free of charge.
DO NOT USE THIS IS A SCAM
I ordered and paid for next day delivery - no delivery and constant updates from FedEx to say delivery delayed- DO NOT USE AT ANY COST THIS IS A SCAM
March 21, 2024
Unprompted review
Reply from MyPersonalisedCase
We're very sorry to hear about your experience, Leah. It's disappointing to know you've faced such delays and inconvenience. We assure you this is not typical. Please contact us directly at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can look into this immediately and ensure a resolution is provided swiftly, including shipping a replacement free of charge.
Reply from MyPersonalisedCase
We're glad to hear you like your new case, Alex! We hope you will enjoy using it. Thank you for your feedback!
I ordered a iPhone 13 case and they…
I ordered a iPhone 13 case and they sent a mini case for a iPhone 7 can’t get hold of anybody to help me I wouldn’t have bought it had I known it would come from the Netherlands and not the uk
March 8, 2024
Unprompted review
Reply from MyPersonalisedCase
We apologize for the mix-up with your order, Neil, and for any difficulty in reaching us. It's important to us to correct any issues with orders. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can sort this out and ship you the correct iPhone 13 case free of charge.
Constant delays in sending item
Order 41282024 - A lot of delay emails being sent, had 5 already slowly delaying the delivery a few days more each time, frustrating as you would think they would realise that by not managing expectations you'll lose returning business.
January 13, 2024
Unprompted review
Express Delivery is just not worth it!
Ordered a iPhone case with express delivery as it was the Christmas period, express delivery is far from cheap. The order failed to be delivered in the promised time period, all Mypersonalisedcase would say was orders take longer during this time of year, if that is the case why offer ‘Express Delivery’ during busy periods? I feel paying out £10.79 was a waste of money. The actual product is nothing amazing to be honest, not worth the money. Total order cost was £44.25 for one phone case with express delivery (which didn’t happen). Come on Mypersonalisedcase you need to do better!
December 16, 2023
Unprompted review
Reply from MyPersonalisedCase
We sincerely apologize for the disappointment with the express delivery and the product, Mr. Neil Jolly. It's clear we missed the mark during a critical time. Please allow us to make this right. Contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can discuss a suitable solution, including a possibility of shipping a replacement free of charge.
Ordered a case for delivery and keep…
Ordered a case for delivery and keep getting emails on a daily basis saying order delayed by a day, instead of wasting time sending the emails just go to the sodding post office and send my case
December 28, 2023
Unprompted review
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