MyPersonalisedCase Reviews 

Poor quality print, doesn't cover the whole back of the phone and looks like something I could do myself.

Zero stars.
1) I purchased 3 phone cases and 2 were incorrect.
2) Contacted their support and was advised this was an error and to re order with a discount code.
3) Re ordered, the discount code showed as valid but the payment taken did not show the discount so I paid full price.
4) Received an email stating that the order had not gone through due to my payment method. However the money has been taken from my account.
5) Received an email stating that my order is delayed, but according to previous email stating my order did not go through.
6) Advised order cancelled and will receive a full refund.
7) Email received to advise products had been dispatched.

The current situation is I have paid £97.20 and all I have is 1 poor quality phone case.

Avoid this company at all costs. Absolutely disgraceful.

Wish I'd read reviews first. Spent £50 on two photo cases. It's just a poor quality sticky label attached to a cheap case. And the label is peeling within 4 weeks of use, so soon it'll be in the bin as it looks awful. Service was quick but I did not expect it to be this terrible quality.

This was the second case we ordered and we thought designing and ordering was easy. Delivery was quick. Very happy with the result.

I ordered a phone case with a photo on as I have from other companies. I received a shiny case (nice) with a matt photo put on a sticky label (not nice).
I have a long thread of emails and replies, but they avoided talking about the problem or any comments or questions I put to them. Then I searched review sites (which I normally do) and realised that I wasn't the only one. Honestly, an 8year old could've produced better Apologies to all 8yr olds.
Pretty shoddy

Sent me the wrong case and cannot find an email to contact to request a refund!

Always good quality and bright photo on case ...good contact an quick delivery

If I could give 0 stars I would. Quality is poor, fast service is 2 weeks!!!! And broken items when arrived. Take your cash elsewhere, if I had done my research in the first place I would not have touched this company with a barge pole. I can’t believe anyone would give this company a good review, probably the staff that work there

Much like others have said, I really should have read reviews about this company before purchasing from them.

Firstly the quality of the products are bad, especially for the price you pay.

I paid £12.95 for premium 48 hour delivery for it to be delivered over a week later. I emailed the support team who said they would provide a refund of the shipping, I’m still awaiting this and not hopeful I will actually receive it.

When my order finally arrived I opened one of the items (iPad screen protector) to find it completely cracked. Again I emailed the support team who said they would send a replacement iPad screen protector.
Opened up the replacement that was sent and it was for a Galaxy S20 mobile (my order didn’t contain any Galaxy products, I don’t own a Galaxy so this is redundant to me). Emailed the support team to notify them Iv received the wrong item. They’ve said they will issue a refund, no option to resend the correct item. My trust in this company is zero so I’m highly doubtful I will actually receive a refund.

I placed my order at the start of the month, it’s now 4 weeks later and I still don’t have the correct products or a refund of the money I paid for the missing products. Trying to contact for support is difficult as it’s only via email which is pretty slow and you only really receive template responses to your issue.

Stupidly I spent £90 with this company and didn’t do my research before hand. I can say for certain I won’t be purchasing from them again!

Took my money but never sent item. Had to get my bank involved to get the money back. SCAM

Took 3 weeks for case to arrive and when it did it’s terrible quality. The image has mostly peeled off after less than 2 months usage

Avoid at all costs. Took payment, yet order says cancelled online. Only response I had was that order was due to be sent 7 days ago, have chased but been ignored ever since. Total scam and never received the goods I paid for.

I've had 2 emails so far saying their is a delay with my order and it will be posted the next day. What's going on. Are they hand painting it or something. I'd like to know what's actually going on with my order.

Rubbish.
Ordered a case for my sons birthday. No case. Just a string of emails telling me sorry but your order has been delayed. Not able to reply to the emails.
I wish I'd read these reviews before I had purchased.
I'm guessing this won't arrive.
Crap company. Don't buy

I looked at a number of personalisation sites and the image i wanted to use to personalise my phone case was on the ambitious side due to the size and detail involved. This site was the only one who could me accomodate me the way I wanted. Case delivered within a week and i’m actually pretty happy with it.

After I ordered from my personalised case I had an email saying there was a delay in my order being dispatched. I panicked a bit as it was needed in time for a birthday so I googled reviews of the site to see how reliable they are and panicked even more when I saw some of the trust pilot reviews 😅 I emailed my personalised case asking to cancel my order as there was a delay in it being dispatched. I had a reply straight away saying they’d look into it and later that day I had an email saying the order was being processed. My order arrived today within the original time frame given and the quality is as I would expect. I wanted to leave a review as despite the negative reviews I have had a good experience and am happy with my order.

Took two months and I had to pay postage twice (ie. I feel I was cheated). If "Trusted Shops" trusts them then I'll know that to avoid "Trusted Shops" recommendations.
You have to create an account to buy with a 12-digit password (ie. more secure than my bank). Why?
It's near-impossible to get a reply to queries: ask twice get one incomplete answer a week later.
Their system does not "work" with Google Complete: if you use Google Complete, they lose your street.
But ... the bottom line is their refusal to refund (illegal in the UK but I do understand there are some countries which are crook-friendly) and insisted I pay for delivery again.

Competitive prices, easiness of using website, easy to download photo.
Waited about 10 days for delivery, but was told there would be a delay . Photo quality was excellent, bought personalised photo , picture of our pet cockerpoo, phone case for the hubby, he was absolutely delighted with it.

STAY AWAY. Do not order from this company. If I could give no stars I would. To me it looks like a scam as I ordered 3 weeks ago and haven't had my order and haven't had a response from an email I sent to say order hadn't ARRIVED. The funny thing is they are at the top of the Google search so someone knows what they are doing.
This was a gift for my daughters birthday and now I have to go to the trouble of finding a replacement,luckily I found Design my case and I'm hoping to get a better service from them, I will write a review if they are any good or not when I get the phone cover. In the meantime I want to save as many people from ordering from these fraudsters as possible, personally I'd like to see these people out of fake business. DO NOT WASTE YOUR TIME AND MONEY. AVOID AT ALL COST SCAM SCAM SCAM CLOSE DOWN THIS BUSINESS.