Fast delivery, the whole order was correct. If I could change one minor detail, would be for the brand to use more information on the description of their products. One of the supplements I used has b... See more
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See what reviewers are saying
Bad delivery solution, the tracking does not work, no one is calling you or informing you per email, no pickpost or collection at the post office available, extra fee to pay if you were not at home fo... See more
Company replied
I am an expat in Switzerland and I would appreciate if there was an EN language option. I am a new customer and it was said that I get the free delivery if I order through an app and this wasn't tru... See more
Company replied
I could not edit my order just after ordering because I forgot to add another product. Now I have to order it separately and pay extra post fee. --> changing my evaluation due great service and qual... See more
Company replied
3.8
Great
2K reviews
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Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
great experience
December 1, 2025
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The website in switzerland is bad but not the product
The website in switzerland is only available in german language and not English when you change the region to switzerland. It makes it so annoying to go through website. About the products I have to say they are decent and good prices.
November 25, 2025
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
5⭐️ problem solved
5⭐️, but just because they were helpful.
Our package got lost by Swiss post and they told us, we can’t make a reclamation, just MP can. At first my husband started to communicate with MP, they seemed helpful, but then decided to only communicate from the account which we ordered from. I was disappointed, but had no choice, I have written them our problem from our account once again , and waited what would happen. At that time I was thinking, that they would just let it be, which would absolutely dissatisfy us. They didn’t, in 2 days they have sent us our order once again (on the costs of Swiss post i suppose..?) and we are happily waiting for our package, hopefully it doesn’t get lost this time… thank you MP and specially thank you Diana for your kind help and support in this case, we appreciate it and will keep buying from MP.
November 25, 2025
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The page is not available in other…
The page is not available in other language than german, makes it difficult to find/compare products. Even if it was french (a swiss language) it would arealdy be awesome
November 12, 2025
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Very bad for users in switzerland - all of a sudden
This app has become unusable for Swiss users after the last few updates. You now have to manually set your location to Switzerland, and once you figure that out (usually only when you try to complete your order and suddenly get told your country isn’t available for delivery), your entire basket gets wiped and you have to start over.
When you reach the payment step again, you’ll notice that TWINT no longer links to the corresponding payment app, forcing you to choose another payment method. A few months ago, everything worked fine and I could easily pay with Apple Pay without any issues?!
At this point, I’ll probably order from other providers instead. The Swiss prices are horrendous and don’t match the exchange rate at all. Clothing prices are more than 50% higher than in the UK shop. That’s just a rip-off.
November 10, 2025
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you are facing issues with the order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Toll costs for CH are not included
Happy with the product, although the pea protein powder does not easily dissolve in water. Other shops provide better alternatives. Not happy with the unexpected toll costs for CH arriving by post a little later. So note that you will likely get customs charges, this is not clearly mentioned despite the .ch domain.
October 27, 2025
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to assist with this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Myprotein
Hello,
Thank you for leaving a review!
It is always a pleasure to receive this kind of feedback from our loyal customers.
Your comments help us maintain and improve our services, and the team is very pleased to read your kind words.
If you have any questions or concerns, please don’t hesitate to contact us – we will be happy to assist you.
Take care and have a wonderful day.
Kind regards,
Natalia
issues with my return shipment
I had issues with my return shipment from Szwitzerland. They were kept at customs and could not move forward. Frieda Ulrike supported me and made sure that I got my money back. Great customer support!!
October 23, 2025
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
There were better deals once
There were better deals once, main reason for the lower rating, hopefully it means that the quality stayed the same or imporved
October 19, 2025
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Quality is excellent but beware of customs fees
The quality of their products is excellent. I ordered unflavored plain whey and unflavored plain casein in bulk because I like to create my own flavors and also use them in recipes. The quality and taste were excellent. Especially the cassein powder, which on its own tastes like milk-flavored gelato -- all you need is a touch of sweetener. The shipping was also quick.
My only criticism is that the site should clearly inform customers that they are responsible for paying customs fees upon delivery in Switzerland. I specifically chose to order from this shop—avoiding other EU-based retailers—because the domain ends in “.ch,” which led me to assume they were registered to collect Swiss VAT. I was surprised to receive a bill from the post office for both a customs inspection fee and VAT. It’s possible that MyProtein.ch is in the process of registering a Swiss tax ID. But until that’s confirmed, the website shouldn’t bury the customs fees disclaimer—it needs to be front and center.
June 28, 2025
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
In the app I wasn't able to change language
In the app I wasn't able to change the language, by default it was set to German in the app when I said I live in Switzerland. Fortunately I understand it but it's not optimal. Thanks
October 7, 2025
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
I could not edit my order just after…
I could not edit my order just after ordering because I forgot to add another product. Now I have to order it separately and pay extra post fee.
--> changing my evaluation due great service and quality of product, which was never in question. Many thanks for the team.
September 23, 2025
Reply from Myprotein
Hello Luis,
Thank you for taking time to leave your review.
I apologise you have faced issues with your recent order, I have now looked into this and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
A lot of amzaing products
A lot of amzaing products, looking forward to receive my order and start trying new healthy recipes
September 21, 2025
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Fast and smooth ordering process
Fast and smooth ordering process. Good quality products.
August 27, 2025
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Excellent...
Excellent...
With knowledge!!! Refund for any mistake, immediate delivery and I can't stop saying advantages
September 17, 2025
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The Vanilla impact whey protein is my…
The Vanilla impact whey protein is my regular order. I love the product. Easy to order, arrives always on time.
August 16, 2025
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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