Love the products and how many fits you offer, and the gifts and promotions. The only problem is always the stock, I hardly find things in my size & I don't like rushing myself into purchase just beca... See more
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Review summary
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Reviews shaping this summary
Without discounts there are overpriced items... But there are almost everything instead of other shops that sell MyProtein brand.
Company replied
i like the materials, quality and all your supplements but you should sponsor me couse you have so many things i like but dont have enough money :(
Company replied
Happy about the offerings.
Company replied
4.0
Great
340 reviews
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Bought product in promotion 1+1 which says
Bought product in promotion 1+1 which says automatically apllied during cashout. Recieved only one piece. Support told me I had to put 2 pieces in cart. No compensation. Have to send it back via their tragic return process from last century. On top have to pay shipping back. Never again.
September 14, 2022
Unprompted review
Reply from Myprotein
Hi Daniel,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
Love shopping from myprotein!
My orders are always on time. The website is easy and helpful, plus most of the time there are special discounts which I enjoy a lot!
September 6, 2022
Unprompted review
Reply from Myprotein
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
REFUND
I dealt with the refund because upon checking I found that MyProtein listed only 2 returned products out of 3. I wrote to the customer line and Ms. Zuzana was very helpful and quickly resolved the issue. I am now waiting for a refund. Thank you.
August 25, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Defective product
I have received a defective product so I contacted customer service. Zuzana replied very quickly with the information of sending me a brand new product. I am really satisfied with this kind of customer care!
August 23, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
I want to express my satisfaction with…
I want to express my satisfaction with the helpdesk in The Czech republic too. Many thanks to Zuzana. Answers to all my questions were really fast and kind.
August 15, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
Thank you
I want to express my satisfaction with the helpdesk in The Czech republic. Many thanks to Zuzana. Answers to all my questions were really fast and kind.
August 14, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Shipping is not good
Shipping is not good. I’m still waiting for my order. I’m waiting more than month. It’s so annoying
July 14, 2022
Unprompted review
Reply from Myprotein
Hi Double K,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Best wishes,
Jamie
Great experience
Very nice and helpfull staff, very kind and solve my problem very quick. Trainning in myprotein clothes is another level, totally love it.
December 1, 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
I would like to thank customer support in the Czech Republic very much
I would like to thank customer support in the Czech Republic very much. Specifically "Lucie D".
We communicated on Facebook and she was very kind and willing to help me. She helped me settle the complaint and returned goods. Myprotein is my favorite eshop with sports equipment. I don't know better supplements!
November 22, 2021
Unprompted review
Reply from Myprotein
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Complaints leggings
There was a hole in the leggings. I wrote on the fb page, where Lucie tried to help me. I sent photos of the hole and Lucie promised to send new leggings. I believe new leggings will arrive soon.
November 2, 2021
Unprompted review
Reply from Myprotein
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Thank you
Thanks a lot to Lucie to her fast and efficient help! :) Much appreciated! :)
September 14, 2021
Unprompted review
Reply from Myprotein
Hi Denys,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Very nice and helpful.
August 18, 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Dobrý den
Dobrý den, moc děkuji za pomoc, radu a rychlé vyřešení mého problému s odesláním balíčku - reklamace. Děkuji a jsem s pozdravem. Iva Eisnerová
Hello, thank you very much for your help, advice and quick solution to my problem with sending the package - a complaint. Thank you and best regards. Iva Eisnerová
July 6, 2021
Unprompted review
Reply from Myprotein
Hi Iva,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Very good support from Lucie D.
Very good support from Lucie D. I had problem with returning and she solved very fast. Thx
June 7, 2021
Unprompted review
Reply from Myprotein
Hi,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
excellent job from Lucie D
Its excellent job from Lucie D side. She is really helpful and kind.
Please try to resolve the things around returning items and make it automated. So she can do some meaningful job than write to customers same things over and over.
Roman
April 27, 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
The assistant was very helpful.
April 26, 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hi Slávek,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Simply love this shop and it´s goods
Simply love this shop and it´s goods. :)) Really good price to book ratio and the taste is to my mind too good :D
April 1, 2021
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I have already ordered many times from…
I have already ordered many times from Myprotein and I have always been satisfied with their service. I mostly love their proteins, their are great quality, you can choose from many different delicious flavours and they are not expensive!
March 31, 2021
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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