I purchased my domain through Namecheap, and the experience was very smooth. The domain management interface is intuitive, and the setup process was quick. I particularly appreciate that they include... See more
Company replied
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Review summary
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Great customer service!!! I would have given Namecheap 5 stars simply for the customer service I received from Volodymyr O, but alas, as someone who is new to the website design game, I was without an... See more
Company replied
Mixed experience: and the contrast says everything about what good customer service looks like. My initial support rep responded to my SSL activation issue with a copy-paste knowledge base... See more
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Shelsha J. was absolutely fantastic. My WordPress site was down with an HTTP 500 error after my hosting account hit its disk quota and my `wp-config.php` file was corrupted to 0 bytes. I was extrem... See more
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Company details
About Namecheap
Written by the company
Namecheap — Domain names, web hosting, email, and online security for less
Create a space online that’s all yours with Namecheap, the world’s second-largest domain registrar and global web services company.
Start by discovering the perfect domain, pair it with a hosting plan that scales with you, add security, then unleash your creativity.
Build a whole brand using our free and low-cost design tools, then promote it all using Relate Marketing Suite. Why not add a professional you@yoursite.com email address, so every communication sends the right message?
With Namecheap, you get industry-leading prices, 24/7 human customer support, and the peace of mind that security is at the heart of everything we do.
Founded by Richard Kirkendall in 2000 as a domain registrar, Namecheap has grown into a complete platform for building your presence online, with over 23 million domains under management.
Get our latest and greatest deals
Written by the company
- Visit namecheap.com/promos/ to see today's offers
- Make massive savings across our product range, every day of the year! Find out what you can save today at namecheap.com/promos/
24-hour customer support
Whatever you need, whenever you need it — our dedicated Customer Support team are online, and ready to help!
Just go to https://www.namecheap.com/support/
Contact info
4600 East Washington Street, Suite 300, AZ 85034, Phoenix, United States
- www.namecheap.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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You people are amazing
May 21, 2026
Very easy to work with
May 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible hosting service - unprofessional support
Horrible hosting service. The server where my websites ware hosted on was hacked 2 days ago. I got an email from them that I had to change several passwords, so I did. A few hours later non of my websites were accessible from the admin panel. I've tried everything, I begged them to help me, but all they sent back was emails with do-it-yourself advice. Links to pages with complete explanation that covered several pages. Do they really think I'm paying to read a do-it-yourself manual??? Besides that, receiving an answer to a question takes several hours and is mostly another question to provide more details. Took me already 3 days and the problem is still not solved. They are just not capable to fix errors given by the debug mode. They'd rather say that the problems are caused by a plugin (which is clearly NOT). My websites are now restored from a backup, but I'm out of there. Wasted money AND time. Very unprofessional hosting service.
Reply to Namecheap: the problem was NOT caused by the installed theme (DIVI), I sent you proof of that.
May 30, 2026
Unprompted review
Reply from Namecheap
Hello,
We sincerely apologize for the frustration and inconvenience you encountered throughout this situation.
We regret that the support process did not meet your expectations and that you felt the resolution took longer than anticipated.
While we always strive to assist our customers to the fullest extent possible, in this particular case, the issue was related to an installed theme. Website development, code debugging, theme and plugin troubleshooting, SEO services, and malware removal from hosting accounts fall outside the scope of our Support Team.
For more information about our support boundaries, please refer to the following article: https://www.namecheap.com/support/knowledgebase/article.aspx/10644/22/hosting-customer-support-boundaries/.
We also noticed that several separate email replies were sent regarding this matter.
For the fastest and most efficient assistance, we kindly recommend continuing communication through the existing support ticket whenever possible.
That said, we sincerely apologize once again for your negative experience. We have received your latest reply, and our Team is already actively reviewing the case.
Please rest assured that we will continue to do our best to assist you.
Best regards,
Namecheap Team
always prompt reply and comprehensive…
always prompt reply and comprehensive support.
some agents go beyond their normal scope.
May 29, 2026
Unprompted review
Reply from Namecheap
Hi,
We're so glad to hear you appreciate our prompt replies and comprehensive support.
We always aim to exceed expectations!
Should you need any assistance again, our Live Support team is available 24/7 at https://www.namecheap.com/help-center/live-chat/.
Best regards,
Namecheap Team
I have been a customer for years
The customer service and support teams are the best - great response times and very helpful!
May 17, 2026
Reply from Namecheap
Hello,
Thank you for your kind words!
We're glad to hear about your positive impression of our Support Team.
We put our customers first in everything we do, and it means a lot to know this has been reflected in your experience.
Please don’t hesitate to reach out again whenever you need assistance!
Best regards,
Namecheap Team
Great value for money
May 19, 2026
Very bad to host your website. Your competitor can bring down your site and they will do so without anything concrete reason
Worst site ever . Very bad for business
February 10, 2026
Reply from Namecheap
Hello,
We're sorry to hear about your negative experience.
We strive to provide our customers with the best possible experience, and we'd appreciate the opportunity to better understand what happened and how we can improve.
Our Team will reach out to you directly via email to investigate this matter further.
Best regards,
Namecheap Team
Reply from Namecheap
Hello,
Thank you for taking the time to reply and share your feedback!
If you ever need assistance again, don't hesitate to reach out.
We're here for you!
-
Best Regards,
Namecheap Team.
*Great experience about DNA.
*Great experience about DNA.
*Only helped about email sent and receive. Web page developed but can't hosting yet but expensive. Looking forward your kind consideration/discount support about domin and hosting costs.
*mail server: mail.myaimbd.com is not working. So dedicate a new Or fix my server.
* Need two virtual phone for USA & UK.
***Need two virtual Payments cards opportunities for USA & UK. payments from Bangladesh on Google/Microsoft/AWS/Facebook etc market place.
My expression to be honest and constructive for me development and money for running marriage life.
May 26, 2026
Reply from Namecheap
Hello,
We’re glad to hear that you had a great experience.
You can find all currently available promotions here: https://www.namecheap.com/promos/
At the moment, we do not offer phone support. However, our team is available 24/7 via live chat and through our ticket helpdesk: https://www.namecheap.com/help-center/live-chat/
Regarding your other feedback, our team will contact you shortly to request additional details so we can review the matter more closely.
We appreciate your cooperation and look forward to your response.
-
Best regards,
Namecheap Team.
I want to express my deepest gratitude…
I want to express my deepest gratitude to the Namecheap team. You are truly the best! Every interaction I've had with your service has been absolutely exceptional. Your platform is incredibly reliable, and your customer support team always goes above and beyond to be helpful, patient, and respectful. Thank you so much for your outstanding dedication and hard work. I couldn't ask for a better experience
May 29, 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for sharing your feedback!
Your feedback motivates us to continue delivering excellent service.
If you ever need assistance again, don't hesitate to reach out. We're here for you!
-
Best regards,
Namecheap Team.
Best provider
I find Namecheap the best provider. Their products are easy to use, with a friendly interface, perfect for beginners and medium users, plus you can go more advanced if you want. I always had a great experience with their support.
May 29, 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for taking the time to reply and share your feedback!
We are delighted to know that you are satisfied with our services. It is our top priority!
We're here for you anytime.
-
Best Regards,
Namecheap Team.
A bit hard for beginners....
I have no experience with others, so I don't have anything to compare with.
I am new to online business, and find the language a bit hard to understand. Maybe since English isn't my first language.
I find it difficult to understand what I need or not.
The time to get through to support can be long. But when I get to talk with them, they are helpful. I have got good support through emails as well.
But I still struggle a bit to navigate the page... But it may be me....
May 18, 2026
Reply from Namecheap
Hello!
Thank you so much for sharing your feedback with us.
We’re sorry to hear that some parts of the experience have been difficult to navigate, but we appreciate your patience and kind words about our support team.
Your feedback means a lot to us, and please know that we’re always here to help whenever you need assistance.
We’re always looking to improve, so feel free to contact us anytime with any suggestions or feedback.
-
Best Regards,
Namcheap Team.
The worst ever
They were the best over the last year, this year their services are very weak, easy to be hacked. Don't recommend them at all
May 28, 2026
Unprompted review
Reply from Namecheap
Hello Heba,
Thank you for sharing your feedback. We’re sorry to hear that your recent experience has left you with this impression.
We have located your account, and our team has reached to you via email.
Still, to better understand the issues you encountered we’ll need some additional details. We’ve sent you a private request on Trustpilot for that purpose.
Best regards,
Namecheap Team
they lost my domain I have had for 15…
they lost my domain I have had for 15 years. They had a billing issue and it didnt renew. Told me sorry and gave me 10% coupon.
May 18, 2026
Unprompted review
Reply from Namecheap
Hello Mike,
We are sorry to hear about your experience.
We would like to be able to check this from our side.
We have sent you a private request for more information so we can investigate further. If you can respond, we can look into it for you.
Best regards,
Namecheap Team
Best Internet Support Team
I have been with Namecheap since 2017 and purchased hundreds of domains. We have bought many reseller hosting plans, VPS, and dedicated servers. Namecheap support team is amazing when you need them. For all of the products and services they have, we have called on them for assistance. I would recommend them over any other.
May 28, 2026
Unprompted review
Reply from Namecheap
Hello Robert,
Thank you for your kind words!
We are glad to hear you are satisfied with our services and support.
We are always here for you.
Best regards,
Namecheap Team
Reply from Namecheap
Hello Mohamad,
Thank you for your review! We’re glad you had a positive experience with our support team.
If you ever need help, don't hesitate to reach out again.
Best regards,
Namecheap Team
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