I've used Nannytax for almost three years now with multiple nannies, and they have always been extremely responsive and helpful with any issue. I highly recommend their service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have used nannytax for 7 years and they have really been fantastic. Knowledgeable and advised well on all issues over the past 7 years. They are always very responsive to any questions and deal wit... See more
Company replied
Nannytax are simply excellent at what they do. The staff are responsive and helpful which is fantastic. More than that though as a time and knowledge poor user they simply take problems away, even tho... See more
Company replied
Excellent customer service! Really help to support all changes and complications. Mark Flavin in customer services went above and beyond to help make sure we were set up and Eve in payroll has assiste... See more
Company details
About Nannytax
Written by the company
Market leading, award-winning and trusted by nearly 200 UK nanny agencies, Nannytax are the nanny payroll experts with almost 30 years of experience.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
- 95% of customers rate our unique online member’s area excellent.
- Exclusive Membership Benefits & Nanny Employment pack that takes you through everything you need to know about being a nanny employer.
- Nannytax are here for you 7 days a week so you can contact us at a time that is most convenient for you.
Contact info
7th Floor, Telecom House 125-135 Preston Road, Brighton, BN1 6AF, Brighton, United Kingdom
- 02031374401
- info@nannytax.co.uk
- www.nannytax.co.uk
4.8
Excellent
805 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nannytax
Hi Niamh,
Thank you for your feedback! I'm glad to hear you found it easy and quick to use.
Best wishes
Laura Eason
Head of Customer & Operations
Friendly and super efficient
The administration involved in employing a nanny is truly daunting but Nannytax has taken care of it all, from dealing with HMRC to calculating holiday pay for irregular hours, they have taken the strain; and always with speed and friendliness.
I cannot recommend them highly enough. Thank you.
December 23, 2025
Unprompted review
Reply from Nannytax
Thank you for your lovely feedback. I'm so glad we could take the strain out of the administration and make the process straightforward for you. Your recommendation means a great deal to us.
Best wishes
Laura Eason
Head of Customer & Operations
I've used Nanny tax for years as a…
I've used Nanny tax for years as a Nanny always recommended then to the families I work for, they are always very helpful, consistent and happy to help with any queries I've had!!!
Especially Bluebell she's been great!
Super helpful!
December 18, 2025
Unprompted review
Reply from Nannytax
Thank you for your lovely review and continued trust. I'm so glad you’ve found our team helpful and consistent, and we truly appreciate your recommendations. I'll be sure to pass your kind words on to Bluebell!
Best wishes
Laura Eason
Head of Customer & Operations
Very good service and great customer…
Very good service and great customer service today from Sangita
December 18, 2025
Unprompted review
Reply from Nannytax
Hi Ali,
Thank you for the positive feedback. I'm pleased to hear you experienced very good service, and I’ll share your comments with Sangita.
Best wishes
Laura Eason
Head of Customer & Operations
Agnes was great! Thank you!!!
Agnes gave me a very detailed and clear explanation, made things simple to understand and patiently answered all of my questions! I used this information to negotiate a higher salary for myself and it worked! If you are reading this - thank you Agnes!!! You gave me the confidence needed to resolve a longstanding issue!!! Five star experience!
December 5, 2025
Unprompted review
Reply from Nannytax
Hi Andjelka,
Wow, thank you so much for the glowing review! I'm thrilled to hear that Agnes was able to provide you with the support you needed. It’s amazing that you were able to use that information to successfully.
I'll be sure to pass along your kind words to Agnes - she'll be delighted!
Best wishes
Laura Eason
Head of Customer & Operations
I helpful response from Nannytax
Nannytax was very helpful when I had a question about National Insurance and Tax. They phoned me back the next day as promised as they took the time to find out the answers I wanted with HMRC Thank you very much as the response back to me put my mind to rest thank you again.
November 21, 2025
Unprompted review
Reply from Nannytax
Hi Brigette,
Thank you so much for your lovely review. I'm really pleased to hear that our team were able to help with you. We’re always here to help.
Thank you again for your kind words!
Best wishes
Laura Eason
Head of Customer & Operations
Reply from Nannytax
Hi Mr & Mrs Knight
Thank you for your feedback! I'm so glad to hear everything has been easy for you. We appreciate you taking the time to share your experience.
Best wishes
Laura Eason
Head of Customer & Operations
Brilliant
Brilliant. Helpful and quick to respond. Understood query and fixed it. Perfect!
November 27, 2025
Unprompted review
Reply from Nannytax
Hi Anna,
Thank you so much for the lovely feedback! I’m glad we could help and get everything sorted quickly.
Best wishes
Laura Eason
Head of Customer & Operations
Outstanding Support from Bluebell
Exceptional service from Bluebell at NannyTax London — she went above and beyond at every step. Clear, patient, and genuinely committed to helping. A rare level of care and professionalism.
November 26, 2025
Unprompted review
Reply from Nannytax
Hi Eliana,
Thank you so much for your wonderful review. I'm delighted to hear that Bluebell provided such exceptional support. Delivering clear, patient, and genuinely committed service is exactly what we strive for, and it’s great to know her efforts made a real difference.
Best wishes
Laura Eason
Head of Customer & Operations
Great experience
Great experience, easy to use for paying our Nanny.
November 17, 2025
Unprompted review
Reply from Nannytax
Thank you so much! I'm glad to hear the experience has been smooth and easy. We appreciate you taking the time to share your feedback.
Best wishes
Laura Eason
Head of Customer & Operations
Very good experience
Very good experience. Customer service is really nice and helpful. They explain everything clearly and are very polite.
November 15, 2025
Unprompted review
Reply from Nannytax
Hi Valentina,
Thank you for your wonderful feedback! I'm so glad to hear that you had a positive experience with our team. We always strive to make sure everything is clear and easy to understand, and it's great to know we hit the mark.
Best wishes
Laura Eason
Head of Customer & Operations
Wonderful help
Wonderful help, and wonderful business. I could not do it on my own. They handle everything.
November 10, 2025
Unprompted review
Reply from Nannytax
Hi Nic,
Thank you so much for your kind words! I'm so pleased to hear that our team was able to provide the support you needed - that's exactly what we aim for!
Best wishes
Laura Eason
Head of Customer & Operations
Great service
We have used nannytax for 12 years and they are fantastic - from payroll, payslips to employee contracts and HR advice - service is always great and much appreciated!
November 5, 2025
Unprompted review
Reply from Nannytax
Hi Steve,
Thank you so much for being with us for 12 years! I'm thrilled to hear you’ve had such a positive experience with us. Your loyalty and kind words mean a lot to the whole team!
Best wishes
Laura Eason
Head of Customer & Operations
They are so good
They are so good. I employ a nanny and Namnytax is extremely helpful for monthly management of payroll. I’ve also had HMRC questions which Nannytax handled seamlessly. Would recommend.
November 6, 2025
Unprompted review
Reply from Nannytax
Hi Peyton,
Thank you so much for your lovely feedback! I'm really delighted to hear Nannytax has made things easier for you and your nanny. It’s great to know our team could help with your HMRC queries too, we truly appreciate the recommendation!
Best wishes
Laura Eason
Head of Customer & Operations
Overall very good
Website isn’t the clearest but the majority of individuals I’ve interacted with have been really top!
November 5, 2025
Unprompted review
Reply from Nannytax
Hi Jessica,
Thanks for your feedback! I'm glad you’ve had great experiences with our team and appreciate your note about the website.
Best wishes
Laura Eason
Head of Customer & Operations
Reply from Nannytax
Thank you for your review, I'm pleased to hear the renewal process was smooth and easy for you.
Best wishes
Laura Eason
Head of Customer & Operations
Exceptional guidance and support!
Exceptional guidance and support!
Professional, reliable, respectful, outstanding customer service.
Highly recommending NannyTax.
Many thanks,
Cristina
October 7, 2025
Unprompted review
Reply from Nannytax
Thank you, Cristina! I'm so glad to know you’ve been happy with our support and service. Your recommendation means a lot to our team -we really appreciate it!
Best wishes
Laura Eason
Head of Customer & Operations
Nannytax have given me superb support
Nannytax have given me superb support, always available, always friendly, always provide what I need when I ask a question, always have run my payroll and pension smoothly. Couldnt be happier with their service. My most recent great experience was with Mark Flavin
October 9, 2025
Unprompted review
Reply from Nannytax
Hi Mr Dawson,
Thank you for your kind words! I'm so pleased to hear you've had a great experience with our service. Providing reliable, friendly, and responsive support is what we strive for, and it's wonderful to know that we've met your expectations.
I'll be sure to pass your feedback on to Mark - he'll be delighted to hear it!
Best wishes
Laura Eason
Head of Customer & Operations
Essential
Reliable, helpful and on top of legislation.
Always at the end of the phone to help.
I highly recommend.
October 6, 2025
Unprompted review
Reply from Nannytax
Hi Annie,
Thank you so much for your thoughtful review! I'm delighted to hear that you've found our team reliable and supportive.
Providing up to date advice and being readily available is at the heart of what we do.
Best wishes
Laura Eason
Head of Customer & Operations
A wonderful organisation.
October 1, 2025
Unprompted review
Reply from Nannytax
Hi Clive,
Thank you so much for your kind words! I'm so glad to hear you had a positive experience with us.
Best wishes
Laura Eason
Head of Customer & Operations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.