Nannytax are a brilliant company. Their staff are so helpful, knowledgeable & patient. They're fantastic communicators, both to clients and between their various departments. I work with a... See more
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See what reviewers are saying
I've used Nannytax for almost three years now with multiple nannies, and they have always been extremely responsive and helpful with any issue. I highly recommend their service.
Company replied
Nannytax are simply excellent at what they do. The staff are responsive and helpful which is fantastic. More than that though as a time and knowledge poor user they simply take problems away, even tho... See more
Company replied
We have used nannytax for 7 years and they have really been fantastic. Knowledgeable and advised well on all issues over the past 7 years. They are always very responsive to any questions and deal wit... See more
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Company details
About Nannytax
Written by the company
Market leading, award-winning and trusted by nearly 200 UK nanny agencies, Nannytax are the nanny payroll experts with almost 30 years of experience.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
- 95% of customers rate our unique online member’s area excellent.
- Exclusive Membership Benefits & Nanny Employment pack that takes you through everything you need to know about being a nanny employer.
- Nannytax are here for you 7 days a week so you can contact us at a time that is most convenient for you.
Contact info
7th Floor, Telecom House 125-135 Preston Road, Brighton, BN1 6AF, Brighton, United Kingdom
- 02031374401
- info@nannytax.co.uk
- www.nannytax.co.uk
4.8
Excellent
806 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Friendly and accommodating staff
Thank you to Bluebell who made my query easy to navigate through.
Patient and knowledgable.
A lovely phone manner.
August 4, 2025
Unprompted review
Reply from Nannytax
Hi Anna,
Thank you for your lovely review! I'm so pleased to hear that Bluebell made your experience easy. Her patience, knowledge and her friendly manner always shines through! truly shine through.
Best wishes
Laura Eason
Head of Customer & Operations
Always answer quickly
Always answer quickly, alway helpful, always are very clear. Nothing is too much trouble, or too small.
July 22, 2025
Unprompted review
Reply from Nannytax
Thank you so much for your kind words! I'm really glad to hear that you’ve found our service quick, helpful, and clear. It’s always our goal to make things as easy and seamless as possible—no matter the size of the request.
Best wishes
Laura Eason
Head of Customer & Operations
Great response time
Had a small issue over payroll which was sorted out seamlessly and so quickly (same day). More widely, all the tools used with Nanny Tax are clear and very user friendly. What could seem like a complex area to navigate, becomes a breeze with Nanny Tax's service.
July 16, 2025
Unprompted review
Reply from Nannytax
Hi Rachel,
Thank you for your lovely feedback! I'm so pleased we resolved your issue quickly resolved. Making things simple and stress-free is exactly what we aim for!
Best wishes
Laura Eason
very helpful
very helpful to be given a reminder a month in advance, helpful to have a renew form pre-populated with the relevant information, helpful to have the email with my policy number clearly included.
July 14, 2025
Unprompted review
Reply from Nannytax
Thanks for your feedback! I'm glad the reminder journey was a positive one – just the way it should be!
Best wishes
Laura Eason
Wonderful experience
Wonderful experience! Hannah was exceptional helping me resolve any issues
July 10, 2025
Unprompted review
Reply from Nannytax
Hi Katrina,
Thank you so much for your kind review! I’m really happy to hear you had such a positive experience. I’ve shared your feedback with Hannah, and it absolutely made her day!
Best wishes
Laura Eason
Head of Customer & Operations
Always great service and advice
Always great service and advice. Simple and convenient. Highly recommend
July 1, 2025
Unprompted review
Reply from Nannytax
Hi Emma,
Thank you so much for your kind words and recommendation! I'm glad to hear you find our great.
Best wishes
Laura Eason
Head of Customer & Operations
Very easy to set up coverage
Very easy to set up coverage. Quick responses from the team when I had to change my name and a couple of other questions
July 7, 2025
Unprompted review
Reply from Nannytax
Hi Mila,
Thank you for your lovely feedback! I'm so pleased to hear that your set up was easy and that our team responded quickly - we're always here to help!
Best wishes
Laura Eason
Head of Customer & Operations
To day I rang nanny tax for help
To day I rang nanny tax for help! With
My pension!! They were very helpful, patience!! And explain things to me.
On other times when I have rang !! They are always helpfull xxxxx
July 4, 2025
Unprompted review
Reply from Nannytax
Hi Jacqueline,
Thank you so much for your kind words! I'm really glad to hear that our team was able to help you. I truly appreciate you taking the time to share your experience!
Best wishes
Laura Eason
Head of Customer & Operations
Only takes minutes every month.
A simple and efficient interface means that a complex admin task is done in minutes every month.
July 3, 2025
Unprompted review
Reply from Nannytax
Hi Tom,
Thank you for your feedback - it's great to hear the platform is running smoothly for you. Keeping things simple and user-friendly is always a top priority for us.
Best wishes
Laura Eason
Head of Customer & Operations
You always do a first class job
You always do a first class job, especially because you are accessible with real people over the phone
July 2, 2025
Unprompted review
Reply from Nannytax
Hi Andrew,
Thank you for your kind words - I'm thrilled to hear that you value the personal touch and accessibility of our team. Providing first-class service with real people on the other end of the phone is exactly what we aim for.
Best wishes
Laura Eason
Head of Customer & Operations
Super easy to use and very clear…
Super easy to use and very clear pricing. Helpline has been great when I had a HR query.
July 1, 2025
Unprompted review
Reply from Nannytax
Hi Hannah,
Thanks so much for your feedback, I'm really pleased to hear you've found everything easy to use and that our team has been able to support you. That's exactly what we strive for.
Best wishes
Laura Eason
Head of Customer & Operations
The team were very helpful and pleasant…
The team were very helpful and pleasant to deal with
June 24, 2025
Unprompted review
Reply from Nannytax
Hi Sandra,
Thank you for your lovely feedback! I'm so glad to hear that you found our team helpful and pleasant to deal with.
Best wishes
Laura Eason
Head of Customer & Operations
Very helpful and polite staff
Very helpful and polite staff, fast and easy contact, highly recommend, 5 star
June 11, 2025
Unprompted review
Reply from Nannytax
Thank you so much for your kind words and 5-star review! I'm thrilled to hear that you found our team helpful and polite, and that your experience contacting us was fast and easy - exactly how it should be!
Best wishes
Laura Eason
Head of Customer & Operations
Signing up was incredibly easy.
June 4, 2025
Unprompted review
Reply from Nannytax
Hi Sydney,
Thank you for your feedback! I'm glad to hear that signing up was easy for you - just how it should be.
Best wishes
Laura Eason
Head of Customer & Operations
Saved me time with HMRC
Great customer service. I had a small query with HMRC and Nannytax saved me a ton of time with their help
May 18, 2025
Unprompted review
Reply from Nannytax
Good Afternoon,
Thank you so much for your kind words! I'm really glad to hear our team was able to help with your HMRC query and save you time. Providing great customer service is something we take pride in, so it’s lovely to know it made a difference.
Best wishes
Laura Eason
Head of Customer & Operations
A total liability
Got payslip wrong, didn't correct it despite being told 2 weeks in advance, then miscalculated again and decided not to pay employee, didn't tell us until after banks close on friday at end month. Disaster. Not competent. Please take heed
May 30, 2025
Unprompted review
Reply from Nannytax
Hi Dominic,
I'm truly sorry to hear about your experience and want to offer my sincere apologies for the difficulties you've faced.
This is far from the experience we aim to provide, and we take it very seriously. I understand that our Payroll Manager, Olivia, has been in touch with you since Monday to try to put things right, as this is below the standard we pride ourselves on.
Kind regards
Laura Eason
Head of Customer & Operations
I had a problem logging into my account…
I had a problem logging into my account that I couldn't resolve on my own and had to contact the stafftax office several times via email and phone. I received excellent service and empathy in return. They did everything they could to help! It turned out that the problem was with my mobile provider and I wasn't receiving the messages I needed. Fantastic service from Hannah Cous! Thank you!
May 29, 2025
Unprompted review
Reply from Nannytax
Hi Snezhka,
Thank you for the great review! I'm thrilled Hannah and the team were able to support, they truly set the standard for excellent service in our industry.
Best wishes
Laura Eason
Head of Customer & Operations
Pre-filled and short form made it easy…
Pre-filled and short form made it easy to sign up.
May 29, 2025
Unprompted review
Reply from Nannytax
Thanks for leaving us such a positive review. Making things simple and hassle-free for our customers is always our top priority.
Best wishes
Laura Eason
Head of Customer & Operations
Excellent
I have used this company for over 15 years and they have always been excellent. Very helpful navigating the tax bureaucracy!
May 22, 2025
Unprompted review
Reply from Nannytax
Hi Richard,
Thank you so much for your loyalty over the past 15 years! I'm truly grateful for your kind words, and I'm glad we've been able to support you.
Best wishes
Laura Eason
Head of Customer & Operations
Very friendly staff they are Happy to…
Very friendly staff they are Happy to help
May 23, 2025
Unprompted review
Reply from Nannytax
Hi Josephine,
Thank you so much for your kind words! I'm pleased to hear that you found our team friendly and helpful.
Best wishes
Laura Eason
Head of Customer & Operarations
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