Nannytax are a brilliant company. Their staff are so helpful, knowledgeable & patient. They're fantastic communicators, both to clients and between their various departments. I work with a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've used Nannytax for almost three years now with multiple nannies, and they have always been extremely responsive and helpful with any issue. I highly recommend their service.
Company replied
Nannytax are simply excellent at what they do. The staff are responsive and helpful which is fantastic. More than that though as a time and knowledge poor user they simply take problems away, even tho... See more
Company replied
We have used nannytax for 7 years and they have really been fantastic. Knowledgeable and advised well on all issues over the past 7 years. They are always very responsive to any questions and deal wit... See more
Company replied
Company details
About Nannytax
Written by the company
Market leading, award-winning and trusted by nearly 200 UK nanny agencies, Nannytax are the nanny payroll experts with almost 30 years of experience.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
- 95% of customers rate our unique online member’s area excellent.
- Exclusive Membership Benefits & Nanny Employment pack that takes you through everything you need to know about being a nanny employer.
- Nannytax are here for you 7 days a week so you can contact us at a time that is most convenient for you.
Contact info
7th Floor, Telecom House 125-135 Preston Road, Brighton, BN1 6AF, Brighton, United Kingdom
- 02031374401
- info@nannytax.co.uk
- www.nannytax.co.uk
4.8
Excellent
806 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very smooth and efficient renewal…
Very smooth and efficient renewal process
May 19, 2025
Unprompted review
Reply from Nannytax
Hi Ed,
Thanks so much for leaving us such a great review, I'm delighted you had a smooth and efficient experience.
Best wishes
Laura Eason
Head of Customer & Operations
Extremely efficient and fast process
Extremely efficient and fast process. managed to secure insurance within minutes!
May 5, 2025
Unprompted review
Reply from Nannytax
Hi Lila,
Thanks so much for sharing your positive review, I'm delighted it was a speedy process for you - exactly how it should be!
Best wishes
Laura Eason
Head of Customer & Operations
Thank you Miss PreetiHere's a sample review:
Here's a sample review:
"Miss Preeti was incredibly helpful and efficient in assisting me with my payslip queries over the phone. Her professionalism, patience, and clear communication made the process smooth and stress-free. She took the time to understand my concerns and provided accurate solutions. I'm grateful for her assistance and for her excellent service and dedication."
April 26, 2025
Unprompted review
Reply from Nannytax
Hi Purnima,
Thank you so much for your kind words and thoughtful feedback. I'm truly glad Preeti could help you and make the process easier - that's always our aim!
Best wishes
Laura Eason
Head of Customer & Operations
i had to remove ne from the policy…
i had to remove ne from the policy number, even it was in the email
April 20, 2025
Unprompted review
Reply from Nannytax
Good Afternoon,
Thank you for taking the time to leave us a review. I'd really appreciate the opportunity to speak with you to better understand your experience and ensure that any future interactions with us are as smooth as possible.
If you're happy to, please drop me an email at info@nannytax.co.uk with your contact details, and I’ll give you a call.
I look forward to hearing from you.
Kind regards
Laura Eason
Head of Customer & Operations
Super star service from the get go!
From the get go, such an easy process with professional staff. Quick to answer calls and queries. I've never had a bad experience and I've used Nannytax for over 4 years. No question is ever silly in their books, amazing, keep doing what your doing guys - it works a dream!
April 15, 2025
Unprompted review
Reply from Nannytax
Hi Gillian,
Thank you so much for your kind words and loyal support over the past four years! I'm happy to hear that you've consistently had a positive experience with our team.
Thanks again for taking the time to share your experience. We’re so glad to have you with us!
Best wishes
Laura Eason
Head of Customer & Operations
I am writing to express my sincere…
I am writing to express my sincere appreciation for the outstanding customer service I received yesterday. I had a query regarding logging in the portal, and I was thoroughly impressed with the way it was handled.
Hannah was incredibly helpful, knowledgeable, patient, attentive, and professional. She listened carefully to my concerns and clearly understood the issue I was facing.
What I particularly appreciated was her prompt response time, her clear and concise explanation, her willingness to go the extra mile, the efficient way she navigated the system.
Thanks to her efforts, my query was resolved quickly and effectively. I am now completely satisfied with the outcome.
This level of customer service is truly commendable and reflects very well on Nannytax. It's reassuring to know that when issues arise, there are such capable and dedicated individuals available to assist.
Thank you again Hannah for your excellent support.
Sincerely,
Syed Rahimuddin.
April 14, 2025
Unprompted review
Reply from Nannytax
Hi Syed,
Thank you so much for taking the time to share such kind and detailed feedback. I'm absolutely delighted to hear about your positive experience with Hannah – it means a great deal to us.
I'm incredibly proud of the care and dedication our team brings to every interaction, and it's wonderful to know that Hannah's made such a positive impression.
Thanks again for your thoughtful review.
Best wishes
Laura Eason
Head of Customer & Operations
Great customer service
I really value how nanny tax’s advisors are so easy to get hold of, friendly and helpful to guide you through the process and pro-actively address queries. It is brilliantly refreshing to have help with great customer service rather than an AI bot. Thank you.
April 1, 2025
Unprompted review
Reply from Nannytax
Hi Kathryn,
Thank you so much for your kind words - I'm thrilled to hear that our team was able to provide you with such a positive experience. We take great pride in offering personalised service.
Your feedback means a lot to us, so thanks for taking the team to leave this review.
Best wishes
Laura Eason
Head of Customer & Operations
Easy to use and efficient
March 31, 2025
Unprompted review
Reply from Nannytax
Thanks for leaving us a review, I'm pleased your experience was an easy and efficient - just how it should be.
Best wishes
Laura Eason
Very helpful.
Very helpful wonderful team.
I can't say it enough times.
March 6, 2025
Unprompted review
Reply from Nannytax
Hi Cristina,
Thank you so much for your kind words! I'm thrilled to hear that our team has been helpful - we’re always here to assist whenever you need us.
Best wishes
Laura Eason
Head of Customer & Operations
Hannah from the moment she answered…
Hannah from the moment she answered the phone to the end of the call was super helpful/ friendly /professional and most importantly patient with me .I got full explanation for my inquiry. I'm so pleased my employers had all used nanny tax .Keep up the great work
February 19, 2025
Unprompted review
Reply from Nannytax
Hi Angela,
Thank you for sharing your feedback with us. As a nanny we are so pleased you had a great experience with Nannytax.
If there is anymore we can do to support nannies please just let me know - info@nannytax.co.uk/0203 137 4401.
Best wishes,
Kirsty Wild
Head of Sales & Marketing
Hassle free renewal
February 14, 2025
Unprompted review
Reply from Nannytax
Hi Wesley,
This is always great to hear - we work hard to make our processes straight forward. Thank you so much for your great review!
Best wishes
Laura Eason - Head of Customer & Operations
Customer service as it should be done
Customer service as it should be done. Absolutely first class, phones answered swiftly, emails replied to quickly and friendly and happy staff. 10/10
February 14, 2025
Unprompted review
Reply from Nannytax
Hi Matthew,
Thank you so much for your great review! I'm pleased to hear that you've had an excellent experience with us.
Best wishes
Laura Eason - Head of Customer & Operations
Reply from Nannytax
Hi Hannah,
Thank you so much for your kind words, I'm so pleased you have found our service exceptional!
Best wishes
Laura Eason - Head of Customer & Operations
Very smooth experience to get insured
Very smooth experience to get insured, and when we haven’t needed the full year in the past, it was an easy process to cancel the remainder of the year.
February 5, 2025
Unprompted review
Reply from Nannytax
Hi Olly,
Thank you very much for your great review, I'm so pleased you have had a smooth experience with us.
Best wishes
Laura Eason
Head of Customer & Operations
Excellent reviewI find your company efficient and with…
I find your company efficient and with excellent communication.
I will highly recommend your services
Thank you very much for being professional, efficient and helpful.
January 28, 2025
Unprompted review
Reply from Nannytax
Hi Soraya,
Thank you so much for your great review! I'm pleased to hear that you've had an excellent experience with us.
Best wishes
Laura Eason - Head of Customer & Operations
Unacceptable let down from nanny tax…
Unacceptable let down from nanny tax…
Nanny tax are not as professional and on top of things as they should be!! This experience with Nanny tax goes a way beyond disappointing…
My last job came to end at the end of November last year and my employer has requested my P45 at the begging of November. I called Nanny tax on 3rd of January to request copy of my P45 as I still haven’t received it and thought it got lost in the post to only find out to my utter disbelief and shock they only issued it on 2nd of January!!!! This has resulted in HMRC still registering me as employed for the month of December and me not getting any financial help from UC to pay my rent for the month of December! To this day I still don’t know if my P45 has been submitted to HMRC yet or not. When I call nanny tax I’m always told that the person that deals with this is not available. I had to chase Nannytax keep calling them back as no one was getting back to me swiftly, even so it was very urgent and needed to be dealt with immediately. Nanny tax caused me a great deal of stress, frustration and financial difficulty. This is not acceptable from a professional payroll agency. They should know better how important these things are and the reason why they need to be done on time. Unfortunately I will not recommend them and will try to steer my future employers away from using them.
January 23, 2025
Unprompted review
Reply from Nannytax
Hi Jitka,
Thank you for sharing your feedback. I’m truly sorry to hear that you feel this way. We’ve tried to call you today but haven't been able to get through. We’ve left a voicemail to let you know that we will be in touch again on Friday, January 24th
Kind regards
Laura Eason
Head of Customer & Operations
I had an issue with a nanny share…
I had an issue with a nanny share arrangement that Nannytax were fantastic at helping me resolve. In particular, I spoke to Lewis from the Payroll team - he was incredibly helpful/patient as he talked me through the payroll position.
I have only just signed up the service but have been so impressed with the support service provided to date.
January 15, 2025
Unprompted review
Reply from Nannytax
Hi Adam,
Wow, what a review! Thank you so much for your kind words, I'm thrilled to hear that Lewis was able to help you and that you're impressed with the support you've received so far. We strive to provide exceptional service and it's great to know that we've made a positive impact.
Best wishes
Laura Eason - Head of Customer & Operations
Server kept timing out
Server kept timing out — cards not authorized— very frustrating process this time
January 10, 2025
Unprompted review
Reply from Nannytax
Hi Danielle,
Thank you for sharing your feedback, and I'm so sorry for the frustrating experience you had. I'm glad to see your renewal was successfully completed - thank you for patience whilst going through this process.
We are actively investigating this issue and want to assure you that we take matters like this very seriously, as we are dedicated to providing every customer with a seamless and straightforward experience
Best wishes
Laura Eason
Head of Customer & Operations
Easy of use
Straightforward and easy to use. Very responsive support team.
January 9, 2025
Unprompted review
Reply from Nannytax
Hi Victor,
Thank you for your kind feedback! I'm so glad to hear that you have had a great experience, and that our support team was responsive.
Best wishes
Laura Eason
Head of Customer & Operations
Easy to renew the policy
January 6, 2025
Unprompted review
Reply from Nannytax
Hi Justin,
Thank you for leaving us a review, I am pleased you had a an easy experience with us - it is our aim to make it simple and easy!
Best wishes
Laura Eason
Head of Customer & Operations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.