Nannytax are a brilliant company. Their staff are so helpful, knowledgeable & patient. They're fantastic communicators, both to clients and between their various departments. I work with a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've used Nannytax for almost three years now with multiple nannies, and they have always been extremely responsive and helpful with any issue. I highly recommend their service.
Company replied
Nannytax are simply excellent at what they do. The staff are responsive and helpful which is fantastic. More than that though as a time and knowledge poor user they simply take problems away, even tho... See more
Company replied
We have used nannytax for 7 years and they have really been fantastic. Knowledgeable and advised well on all issues over the past 7 years. They are always very responsive to any questions and deal wit... See more
Company replied
Company details
About Nannytax
Written by the company
Market leading, award-winning and trusted by nearly 200 UK nanny agencies, Nannytax are the nanny payroll experts with almost 30 years of experience.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
- 95% of customers rate our unique online member’s area excellent.
- Exclusive Membership Benefits & Nanny Employment pack that takes you through everything you need to know about being a nanny employer.
- Nannytax are here for you 7 days a week so you can contact us at a time that is most convenient for you.
Contact info
7th Floor, Telecom House 125-135 Preston Road, Brighton, BN1 6AF, Brighton, United Kingdom
- 02031374401
- info@nannytax.co.uk
- www.nannytax.co.uk
4.8
Excellent
806 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hannah from Nannytax
Hannah from Nannytax was sooo helpful and kind on the phone and very patient with me when I was trying to find out certain details that were taking me some time to find out. Hannah answered all my questions well.
January 3, 2025
Unprompted review
Reply from Nannytax
Hi Kerrie,
Thank you for your wonderful feedback! I'm so glad to hear that Hannah was helpful and patient. We’re proud to have team members like Hannah.
Best wishes
Laura Eason
Head of Customer & Operations
NannyTax delivers every time
NannyTax delivers every time. I have no complains on their service, their associates in all departments have always been very kind and patient explaining everything that I have asked for, and I have asked A LOT of questions. I would recommend them strongly to anyone looking for HR services.
December 1, 2024
Unprompted review
Reply from Nannytax
Hi Claudia,
Thank you so much for your review, and for taking the time to share your experience. I'm so pleased to hear that you've had such a positive experience.
Best wishes
Laura Eason
Head of Customer & Operations
Its really satisfying Talking with Faye…
Its really satisfying Talking with Faye Deeley! She helps me to understand and manage all what i needed regarding my documents. Excellent job and thank you very much for your help.
November 27, 2024
Unprompted review
Reply from Nannytax
Hi Rutchel,
Thank you so much for your kind words! I'm thrilled to hear that your experience has been a satisfying one.
Best wishes
Laura Eason
Head of Customer & Operations
Good experience
Good experience
However there are a bit of issues in my member area where it looks I haven't completed my details which I had before
November 27, 2024
Unprompted review
Reply from Nannytax
Hi Erica,
Thank you for sharing your feedback, I’m sorry for any inconvenience you’ve encountered with our Members area - I'd love the opportunity to discuss this further to better understand the issue and ensure everything works seamlessly for you.
Please feel free to reach out to me at 0203 137 4401 or email info@nannytax.co.uk. I'll look forward to hearing from you.
Best wishes
Laura Eason
Head of Customer & Operations
Overall very happy
Very easy account and employee set-up process. Website interface is clear, comprehensive and efficient. Email communications also clear, timely and efficient. Cost of service seems fair. Overall very happy.
November 16, 2024
Unprompted review
Reply from Nannytax
Hi Ken,
Thank you so much for your kind feedback! I'm so pleased to hear your experience has been clear, timely and efficient.
Best wishes
Laura Eason
Head of Customer & Operations.
Simple sign up
Simple sign up, clear instructions, very helpful service
October 31, 2024
Unprompted review
Reply from Nannytax
Hi Phil,
Thank you for your feedback! We're happy to hear that you found the signup process simple and clear and that our service is helpful to you and your family.
Best wishes
Laura Eason
Head of Customer & Operations
Very easy to use
Very easy to use, quick and informative subscription process.
October 29, 2024
Unprompted review
Reply from Nannytax
Hi Max,
Thank you so much for your feedback about our subscription process! We're really glad you found it easy and quick!
Best wishes
Laura Eason
Head of Customer & Operations
help and support from Hannah!
Hannah has been such an amazing help! She listened to my concerns and really understood me and helped me out as much as she could. Highly recommend talking to her if you need any help. She’s been so nice and supportive!
Thanks Hannah!
October 25, 2024
Unprompted review
Reply from Nannytax
Hi Rhea,
Thank you so much for your wonderful feedback! I am thrilled to hear that our team were able to support you and resolve your issue.
Best wishes
Laura Eason
Head of Customer & Operations
The members area doesn't work on your…
The members area doesn't work on your phone - online I can see it fine but the mobile version doesn't show the options and status properly. (I am on android)
October 25, 2024
Unprompted review
Reply from Nannytax
Hi B TP,
Thank you for your feedback. Sorry to hear you're having trouble accessing your member's area on your phone. We've shared this with our IT and Development team who are always looking for ways to improve our members area and customer experience.
Best wishes
Laura Eason
Head of Customer & Operations
Really helpful
Really helpful phone call helping me set up my account, many thanks
October 23, 2024
Unprompted review
Reply from Nannytax
Hi Kathryn,
Thank you so much for your feedback! We're so glad to hear our team was able to help you set up your account.
Best wishes
Laura Eason
Head of Customer & Operations
Reply from Nannytax
Hi Sarah,
Thank you for your review. I'm so glad to hear that you found the process easy.
Best wishes
Laura Eason
Head of Customer & Operations
Nanny tax are great
Nanny tax are so efficient and professional. Above all if you have a question they are easy to contact and you get an actual person to speak to. I had no idea how to start with employing a new nanny and they just did everything . It’s a great service Thank you Suzy
October 15, 2024
Unprompted review
Reply from Nannytax
Hi Suzy,
Thank you so much for your kind words! I'm delighted to hear that you found our service efficient and professional.
Best wishes
Laura Eason
Head of Customer & Operations
Incredible service
Incredible service - they take the confusion out of employing somebody for the first time. Highly recommend so far.
October 12, 2024
Unprompted review
Reply from Nannytax
Hi Emma,
Thank you so much for your wonderful feedback! I am thrilled to hear that our service has been incredible.
Best wishes
Laura Eason
Head of Customer & Operations
Nannytax had one job….
In the 2023/2024 I had one employer and my income didn't change during the tax year - now it turns out I owe HMRC. I thought Nannytax was a payroll company - in that case they had one job. The level of incompetence is mind-boggling.
October 11, 2024
Unprompted review
Quick & easy renewal of subscription
Quick & easy renewal of subscription
October 7, 2024
Unprompted review
Reply from Nannytax
Thanks for leaving us a review, I am so pleased your renewal was quick and easy - just how it should be!
Best wishes
Laura Eason
Head of Customer & Operations
Always patient and helpful
October 5, 2024
Unprompted review
Reply from Nannytax
Hi Oli,
Thank you for your review, I appreciate your kind words!
Best wishes
Laura Eason
Head of Customer & Operations
Service is always impeccable and…
Service is always impeccable and timely. Nanny tax makes my life easier. Thank you.
September 16, 2024
Unprompted review
Reply from Nannytax
Hi Severine,
Thank you for your kind words! I am so glad to hear that you've consistently received an impeccable and timely service. Making your life easier is exactly what we aim to do.
Best wishes
Laura Eason
Head of Customer & Operations
Bluebell was super helpful and got my…
Bluebell was super helpful and got my problem solved very quickly. She was very kind and easy to talk to.
September 16, 2024
Unprompted review
Reply from Nannytax
Hi Leanne,
Thank you so much for your wonderful feedback! I am thrilled to hear that Bluebell was able to solve your problem quickly.
Best wishes
Laura Eason
Head of Customer & Operations
Bluebell was very helpful when I was…
Bluebell was very helpful when I was changing employees
September 13, 2024
Unprompted review
Reply from Nannytax
Thank you for sharing your experience! I am delighted to hear that Bluebell was so helpful.
Best wishes
Laura Eason
Head of Customer & Operations
The person was helpful and cheerful.
The person was helpful and cheerful.
September 12, 2024
Unprompted review
Reply from Nannytax
Thank you so much for your kind words! I am thrilled to hear that you found our team member helpful and cheerful.
Best wishes
Laura Eason
Head of Customer & Operations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.