Nannytax Reviews 

806
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Nannytax are a brilliant company. Their staff are so helpful, knowledgeable & patient. They're fantastic communicators, both to clients and between their various departments. I work with a... See more

Company replied

Rated 5 out of 5 stars

I've used Nannytax for almost three years now with multiple nannies, and they have always been extremely responsive and helpful with any issue. I highly recommend their service.

Company replied

Rated 5 out of 5 stars

Nannytax are simply excellent at what they do. The staff are responsive and helpful which is fantastic. More than that though as a time and knowledge poor user they simply take problems away, even tho... See more

Company replied

Rated 5 out of 5 stars

We have used nannytax for 7 years and they have really been fantastic. Knowledgeable and advised well on all issues over the past 7 years. They are always very responsive to any questions and deal wit... See more

Company replied

Company details

  1. Payroll Service
  2. Tax Advisor
  3. Tax Consultant
  4. Tax Preparation
  5. Tax Preparation Service

About Nannytax

Written by the company

Market leading, award-winning and trusted by nearly 200 UK nanny agencies, Nannytax are the nanny payroll experts with almost 30 years of experience.

The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.

  • 95% of customers rate our unique online member’s area excellent.
  • Exclusive Membership Benefits & Nanny Employment pack that takes you through everything you need to know about being a nanny employer.
  • Nannytax are here for you 7 days a week so you can contact us at a time that is most convenient for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

806 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(806)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made our life easy and fuss free

I just closed my account after using nanny tax for a year. The service from start to finish was spotless and made the process of hiring & managing a nanny so easy!
I used their full services, included the PAYE and employer liability insurance services. My subscription was automatically renewed for a year, and as I was planning to close my account in the next month (we do not need a nanny anymore), I called customer service and they sorted it out for me in a 10min call, with no fuss. I was served by Mark Flavin and Rachel Pereira, they were fantastic!
Thank you Nannytax for your impeccable service.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Easy and the best customer service!

We have used Nannytax for just over 6 months and the entire process has been seamless - really takes the stress away from employing someone, payroll, tax etc and our Nanny has had the same experience too.

We also recently had to make a large contractual change, and the customer service on the phone was some of the best I’ve had in years. Mark Flavin efficiently and kindly guided me through the process, checked my queries for me with the Payroll team, and meant the entire change was done on a short phone call, entirely painlessly! He was excellent and a great example of the excellent service we’ve had with NT.

June 23, 2024
Unprompted review
Rated 3 out of 5 stars

Too many emails it gets really…

Too many emails it gets really confusing and no one actually calls you to get things done you have to constantly call them. When you are paying such a hefty amount I’d think you’d get a more proactive service.

May 31, 2024
Unprompted review
Nannytax logo

Reply from Nannytax

Good Morning, thank you for your review. I'm sorry to hear you have had this experience, but I really appreciate you bringing this issue to my attention.

Please can I ask to email me on info@nannytax.co.uk with your contact details and customer number so I can get in touch with you.

I look forward to hearing from you.

Kind regards
Laura Eason
Head of Customer & Operations

Rated 4 out of 5 stars

Engaged, helpful and client-focused.

Always receive a coherent and prompt response from a real person who wants to resolve an issue not just repeat it back to you. Speaks to a broader characteristic of the firm: engaged, helpful and client-focused.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service - makes hiring a nanny super easy. The support teams were also great - always giving really helpful and sound advice.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

So so helpful

They have made a complicated procedure really straightforward and easy. Great for busy people, and not expensive at all. Huge value involved. They should probably charge more to be honest. I used for 18 months

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely no

All about the chasing then the actual service, terrible!

April 1, 2024
Unprompted review
Nannytax logo

Reply from Nannytax

Hi Matt, thank you for your review. I'm sorry to hear you have had this experience, but I really appreciate you bringing this issue to my attention.

Please can I ask to email me on info@nannytax.co.uk with your contact details and customer number so I can get in touch with you.

I look forward to hearing from you.

Kind regards
Laura Eason
Head of Customer & Operations

Rated 5 out of 5 stars

Excellent service

Nannytax have been absolutely fantastic in all the years that we have been with them. They have taken all of the pain out of all the accounting and tax and held our hands every step of the way

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Nanny Tax payroll…

My experience with Nanny Tax payroll services was excellent. Not only are Nanny tax efficient and fast , but all the staff are incredibly friendly and helpful. Nothing is too much trouble and they go out of their way to explain everything in detail.
The staff ensured that everything was done promptly and accurately, making the the whole process hassle-fee. I highly recommend their services for anyone in need of payroll assistance.

March 18, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look