Napapijri Reviews 

I would give -10000000 stars if I could.By far the worst service I have ever received. They’ve stolen my money and seems like nothing I can do. No jacket or refund. All the staff are rude and don’t care. AVOID !!!!!

Awful customer service. Sent the wrong size so I asked for a return. They arrange to pick it up but no one turn up. I rang they’re customer service they couldn’t find it even though they sent me an email confirmation. They just kept apologizing. That’s it. I wouldn’t buy from there online website again.

As stated by other people I wish I had read the reviews before buying! I decided to order directly as I didn’t trust other sites selling the coat. Ordered it and have had zero confirmation of order, payment taken immediately of course! I’ve tried phoning and emailed but zero response so far. Emailing watchdog next.
Update
The coat has arrived in time for Christmas!!! Still keeping one star as the phone line is shut and no response from the customer service team I’ve emailed a few times.

My grandsons Christmas present which they promised to deliver on 22 or 23 December, today I received an email saying earliest I can expect it to be delivered is 27the December, I cannot write what I really want to but you can imaging what I am thinking, DONT BUY from this company wish I had read the reviews about them

I wish I’d read these reviews before I ordered. I ordered a jumper on 5th December, it’s not arrived. There is no way of contacting them , phone line has constant message saying closed , if you send email you get a generated one with a questions page on. Awful company , don’t buy anything you won’t get it . Never use it again.

Just received my order, very happy

I returned a jacket on 17th November - picked up from my home by Yodel and tracked as delivered on 21st November. I have received no email acknowledgment and no money has been refunded. Phone calls are not answered as there are “no call handlers available” and I have had no response to my emails. These jackets are not cheap (to be fair they’re great quality) and they’re sold in some big-name stores. I assumed that customer service would be fantastic but sadly that has not been the case. Going to have to start an action with my credit card company - AVOID

It has been almost a month now since I sent off my return, I even got an email confirmation saying that they have recevied but it has been 8 days since. And I am still waiting for that refund.

Worst company I’ve ever dealt with!
STILL waiting on a refund a month later!
Horrendous customer service
Phone lines all closed now so can’t even get hold of anyone & getting no replies to emails!
DO NOT SHOP WITH THIS COMPANY!! I wish I’d paid attention to previous reviews 😡

Returned items and was promised a refund. 10 days go by hear nothing. I emailed a couple of times and only received automated email with no response followed up. Mad a call and managed to speak to somebody who said that he had located the return and would action refund asap. 7 x days later, no correspondance. Tried to call, held in a queue for 35 mins before an automated response saying please try again later. I will now be escalating with credit card company and further if citizens advice believe that I should. Very dissappointin

If I could give it a zero star I would , for the money you pay this company is absolutely awful, ordered two items only one arrived after buying in the Black Friday sale . I was promised a replacement coat in a different colour by customer services on the phone as the one I ordered had sold out not a problem at all but then an hour later I get an email to say they won’t be sending a replacement because the sale had finished and they couldn’t sell it for the reduced price I payed but offered 15% off a full priced coat instead this is absolutely unacceptable and terrible customer service . The package said two items enclosed which would have been impossible as the parcel was so small that I knew straight away the coat wasn’t in there ! Avoid at all costs !!

Purchased from link sent by teenage son who’d selected the Rainforest Winter coat as a Christmas gift. I initially ordered a small by mistake, cancelled it immediately, then reordered the medium. Having agreed to two payments for quite significant sums, I then searched trust pilot for reviews of the company and I’m not going to lie, I panicked!!!

Thankfully, all seems well - can’t vouch for the product as yet as like I said, it’s a Christmas gift, but ordered on 28th November, it arrived today, only one payment has gone through on my credit card and what we’ve received looks exactly like the product on the website.

Thanks Napapijri - genuinely surprised!

11/1/24 Update since arrival: Christmas has come and gone, gift has been given and jacket is brilliant, waterproof as promised, warm as promised; very happy son, very relieved mum!

This is my second order,bought the vest,an decided to buy the puffer in sales,took only 9 days to deliver to UK,glad I did as they have sold out or taken it off their website,bought XXL and it fits beautifully,this won’t be my everyday jacket as I have cheaper ones
This is my out somewhere nice winter jacket

Had 2 orders in 2 weeks and had no problem considering there getting sent from the Czech-Republic to the U.K. both delivered within 11 days from order although Yodel were a bit slow with the delivery updates but thats on Yodel .. great quality but consider going up a size , I went up a size from L to XL in the mens jackets and its a good fit

If I could give no stars I would. Ordering, paying & delivery was fine however my problems started when I tried to initiate a return. After booking 3 different ‘courier pick up’ returns (I live in N. Ireland and drop off to a courier pick up isn’t available) that all failed to show I called their customer services. I ended up calling 3 times, each time I got a different story from the different call handlers. At time of writing I await my 3rd email of instruction telling me how to return my item. I even offered to post it myself at my own expense! It appears they have no dedicated returns department???? A horrendous experience altogether and one that I definitely won’t be repeating and I would urge anyone NOT to use their online service. It’s absolutely horrendous.

No email confirmation, no delivery updates, poor automated email help, contact number is offline (cuts off after one call).
Overall, their online customer service set up is poor.
Be catious and screenshot order number after purchase. The only solution...
To think you have to take counter measures for a simple trade.

I think it’s only fair to add balance to some of the poor reviews. I ordered a jacket and hat and immediately received an order confirmation and tracking link for Yodel that clearly stated that my next update would be sent to me once the parcel arrived in the UK. It’s important to note that you MUST enter a mobile number to get text updates, they are not automatic. I received both a text and mail update when the items were received by Yodel in the UK and was given regular updates as the parcel made its way to me. I am in North East Scotland so I don’t expect a lot when it comes to delivery but I was impressed. Ordered 14.11 dispatched 15.11 received 27.11. Much longer than the website states but I bought in the sale and it’s getting closer to Christmas so I have realistic expectations

We ordered a pair of trousers via the website. They were sent from their Czech depot. Delivered in 3 days after ordering. Unfortunately wrong size and sent back. Delivered in Czech warehouse 5 days later. Three-four days after that return-delivery, we got an email telling that the full amount is going to be reimbursed via the credit card. In summary: Napa lives up to what they state on their website and we're satisfied on their prompt delivery and interventions.

We have reordered some other stuff and had to send back part of it. All going well up to now. The clothes we kept are living up to the quality expectations we hold of a good brand!
Finally also a heads-up for the Rankine2 Parka: a really good wintercoat that helps you withstand subzero (I tested till -15°C...) temperatures easily.

Coat was due to be delivered within 8 days of ordering, and on the 8th day said it was out for delivery, meant to be delivered between 3-5. Got an update from Yodel saying there was a “Short” delay and checked on the estimated date of delivery, which said another week. Avoid The company and delivery service, so uncoordinated

No order confirmation, really hard to arrange return and once arranged no collection. Should have read the reviews!!