Napapijri Reviews 

Impossible to return item, the Collect+ service they use doesn't even seem to exist anywhere anymore so literally impossible to send it back. Clearly a company about to go under. Don't answer the phone. Will never buy anything from them again.

How bad is this company become 3 weeks since sent item back tracking says received item but no refund been in touch but to no avail avoid.

Well what used to be an excellent brand with quality products and brilliant customer service unfortunately as now become another let’s bang out poor quality products for street wear and keep our inflated price point for a once reputable brand

Purchased a jumper and 2 jackets. Returned the jacket and jumper - Napaijri’s courier came to collect - now retailer claims the jacket was not there when it was returned.

They won’t do anything to help and I just lost £100 to this retailer.

AVOID AT ALL COST !!! SCAM !!!

I ordered a jumper from Napapijri. It took them a week to dispatch it; then Yodel failed to deliver (without communication) for another two weeks before apparently returning the item to Napapijri. It’s now been over three weeks since I ordered the item and I don’t have it or a refund of my money. Total shambles.

Went to store in Soldeu Andorra disappointing to say the least. Added to the rude little bearded man who when asked what was on first floor said 'Armani you wouldn't be interested' clearly had a charisma by pass. AVOID

Ordered two pairs of trainers came quickly good quality and very comfortable.

Bad customer service!!!

On January 12 and 24, I placed an order with Napapijri. Both orders were delivered in 2 boxes (total of 4 boxes). After trying on, I decided to return all items (I had been to an outlet also from napapijri over the weekend and bought the same items cheaper). I returned both orders each in 1 box (2 boxes total). The site said this was no problem and since both orders fitted in 1 box each (2 total) it seemed more efficient.

However this is therefore the first and last time I do this. Both packages were well received but I was only refunded half of the return. Customer service could not connect me to the warehouse or suggest me a proper procedure to ever see my money back. I made 2 complaints and received a very unprofessional (first addressed to an Emma) email back saying that after "investigation" it was decided that everything was refunded correctly. This shows no willingness to look for the error.

I hope this way I can convince others to always take pictures or proof of their return. Because I am currently being robbed of 400 euros for clothes I returned.

Nl versie:
Slechte customer service!!!
Op 12 en 24 januari heb ik een bestelling geplaatst bij Napapijri. Beide bestellingen werden geleverd in 2 dozen (totaal 4 dozen). Na het passen heb ik besloten alle artikelen terug te zenden (ik was in het weekend naar een outlet geweest ook van napapijri en had dezelfde artikelen goedkoper kunnen kopen). Ik heb beide bestellingen elk in 1 doos geretourneerd (2 dozen in totaal). Op de site stond dat dit geen probleem was en aangezien ik alles in 2 dozen kreeg leek me dit efficiënter.

Echter dit is dan ook de eerste en laatste keer dat ik dit doe. Beide pakketten werden goed ontvangen maar ik kreeg slechts de helft van de retour terugbetaald. De customer service kon mijn niet doorverbinden naar het warehouse of mij een goede procedure voorstellen om mijn geld ooit terug te zien. Ik heb 2 klachten ingediend en heel erg onprofessioneel (eerst geadresseerd naar een Emma) een mail terug dat er na 'onderzoek' is besloten dat alles correct is terugbetaald. Dit toont geen enkele bereidheid om op zoek te gaan naar de fout.

Ik hoop dat ik op deze manier anderen kan overtuigen om steeds foto's of bewijs te maken van hun retour. Want ik ben momenteel 400 euro bestolen voor kleren die ik geretourneerd heb.

I bought two fleece jumpers from them, website said XL was 98% probable of fitting me, when they arrived were too big, so sent them back, they claim refund takes between 2/3 days, its been over three weeks and have not received anything, disgrace. I've tried their customer support, they don't reply. Wish I had read reviews first.

This is a scam - please do not order as you will never ever be able to return your items. They kept telling me that UPS would come to collect the items - nobody ever came and UPS said they were never instructed. The barcodes on the return labels have been rejected by all partners they are working with. They promised me a manager would call me within 48 hours - all lies, nobody did. I’m really angry and regret that I ordered! I want my refund asap!!!

Ordered on the 15th Jan. 26th Jan still waiting on item and fobbed off on the online chat. Blaming courier and asking me to contact them direct!!! First time customer now a never again customer

Scam warning. I have returned my item 11 days ago but they haven't refunded me at all. Phoned them but according to them, it takes 2 days?, really? Over 10 days

Can’t comment on the jacket we bought because someone in the packing department put the wrong postcode on our parcel. It is in Yodels hands who are passing it up and down the Country. I only know this because I contacted Yodel, but as I’m the recipient they can’t help me. The seller ignores all phone calls and emails so currently working through the PayPal dispute service to get my sons money back. Absolutely diabolical customer service

Ordered a coat for christmas it was to small. Customer service really helpful it was returned refunded and re ordered also still gave me the black Friday price from the first order. Really happy with item and service

Wish I'd seen these reviews before buying anything from them, bought a jacket for my godson for Christmas, it was too small so I asked for a returns label, followed all the instructions and sent it back, they didn't have the next size up in stock so I am waiting for a refund.. despite having confirmation from the courier company that the package was delivered I still have not received my refund, it has been 11 days since I returned it, I have emailed 3 times and not even received a response

Excellent service - ordered a coat and it arrived 5 days later. I love my coat and I was really impressed by the speed of delivery. I was quite worried because of all the bad reviews but my experience has been great!

AVOID THIS COMPANY

Ordered 2 items on Black Friday, both didn’t fit correctly so I decided to return them. Went onto the Napapijri website to complete the return and chose their courier to collect the parcel. Put both items inside the same box they came in, and gave the package to the courier on the 5th December.

After a week or so, I was still waiting for confirmation of receipt from Napapijri, but nothing came. I decided to call the customer service team on the 21st December 2022. I was told that they had received 1 item but not the other, and that an investigation was going to take place. The item that was missing was the jumper, they had the jacket.

After going back and forth on email, still no refund had been issued. Finally, on the 29th December they have refunded for 1 item (The jumper, which was apparently missing before?!) but the jacket is still not refunded.

I have called back Napapijri today (30th December 2022) and I am now being told that the jacket is missing and they need to do an investigation again. I am now without the jacket and my money.

I will dispute through my bank if they cannot resolve this, PLEASE AVOID THIS COMPANY.

SCAMMERS!!

Delivery ok but good luck on any returns, it's been 5weeks now and they don't know where yodel has my parcel.
I was promised my refund two weeks ago and after 2 calls still nothing in my bank.
This will now be referred to my bank for investigation and hopefully a refund.
I would not recommend this company or yodel, both are incompetent.

Worst delivery experience ever! Ordered online and wanted to cancel but this is not possible. So had to wait to receive the order to send it back.
It was returned without receiving any confirmation and after I called I was promised to get my refund. However, I received only half of it as they claimed there was only 1 instead of 2 items. After calling, the 2nd item magically appeared again! Absolute SCAM!!!!!

Order black napapijri jacket coat but received a dark navy blue one took two weeks to receive the jacket