Nash Warren Insurance Services Limited Reviews 

355
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and polite staff who provide a professional and efficient service when arranging custom motor trade insurance cover. Many consumers appreciate the competitive prices, great value, and the easy, straightforward process for setting up or renewing their policies without any hassle. Some reviewers were not happy with rising renewal costs, unexpected extra charges, or occasional difficulties reaching the customer service team over the phone. A few individuals also noted experiencing issues with policy management, communication delays, and unanswered calls when trying to resolve problems or request refunds.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that reviewers find employees polite,... See more

Service

Users describe positive interactions with service, highlighting fast, efficient, and polite support from... See more

Price

People report positive experiences with price, frequently highlighting very competitive quotes and fair costs... See more

Customer service

Reviewers express great satisfaction regarding customer service, highlighting polite, helpful, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charming experience except the pice same as all insurances gone up.The young lady dealing with my renewal was great. Glad to do buisness once again

Company replied

Rated 5 out of 5 stars

We have recently renewed our trade motor insurance with them. They always offer a excellent service. The people that work their are polite and good at their jobs. We have tried other companies over... See more

Rated 5 out of 5 stars

Nash warren have been professional and efficient in providing my motor trade cover for the past six years and have provided me excellent service in insuring I have the correct level of cover at all t... See more

Rated 5 out of 5 stars

Always get me the best price for my custom motor trade insurance get all the extras with a great value. Nash Warren staff always gave me the best customer service always go out of their way to ge... See more


Company details

  1. Commercial Insurance Company
  2. Business Insurance Company
  3. Landlord Insurance Company

Written by the company

Established in 1981, Nash Warren provided tailored motor trade and commercial insurance policies to motor traders, commercial landlords and business owners across the West Midlands and wider UK. Today, we are one of the UK's leading insurance specialists, servicing over 5,500 customers across the UK. As the company has grown, we take pride in not losing touch with that 'local broker' relationship by ensuring our excellent service is never compromised by growth. Our Top Insurance products include: - Motor Trade Road Risk - Motor Trade Combined - Commercial Fleet - Commercial Landlord Insurance - Liability Insurance. - Business Insurance Through our insurance relationships, we are able to provide competitive quotes for our clients.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

355 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(355)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Always get me the best price for my…

Always get me the best price for my custom motor trade insurance get all the extras with a great value.

Nash Warren staff always gave me the best customer service always go out of their way to get the best quote.

I would highly recommend.

March 13, 2026
Rated 5 out of 5 stars

Very good service I had a phone call…

Very good service I had a phone call off them to remind me very polite on the phone very helpful when I asked questions

March 16, 2026
Nash Warren Insurance Services Limited logo

Reply from Nash Warren Insurance Services Limited

Thank you for your kind feedback. We’re really pleased to hear that you found our team polite and helpful, and that the renewal reminder call was useful. Providing clear and supportive service is important to us, so it’s great to know this was reflected in your experience.

Rated 5 out of 5 stars

I been with Nash warren for over 6…

I been with Nash warren for over 6 years,Nash warren always got me the best deal

March 16, 2026
Nash Warren Insurance Services Limited logo

Reply from Nash Warren Insurance Services Limited

Thank you for your continued support over the past 6 years, it really does mean a lot to us. We’re pleased to hear that you’ve consistently been happy with the service and that we’ve been able to find you competitive deals. We look forward to continuing to support you in the future.

Rated 1 out of 5 stars

Very Poor Service

Very Poor Service – Policy Mis-Sold
Below is a made up fake reply from Nash Warren to justify there actions - I’ve also now initiated legal proceedings them
I purchased a motor insurance policy through Nash Warren on 19 January 2026, which was sold to me by a representative named Jason.

Unfortunately my experience has been extremely disappointing. The policy appears to have been mis-sold, and a driver was later removed from the policy which caused serious disruption to my business. As a result, my vehicle could not be used and my business suffered a standstill with losses estimated between £3,000–£4,000.

When I attempted to resolve the situation, I experienced very poor customer service. Numerous calls went unanswered and I struggled to get any meaningful assistance.

I also attempted to add another driver, but was asked to pay a large upfront payment which seemed completely disproportionate. When I tried to cancel the policy due to these issues, I was informed that cancellation fees would apply, despite the problems arising through no fault of my own.

This situation has caused unnecessary financial loss and stress. I have now been forced to pursue the matter formally and issue legal proceedings to recover my losses.

Based on my experience, I would advise others to exercise caution when dealing with this company.

January 19, 2026
Nash Warren Insurance Services Limited logo

Reply from Nash Warren Insurance Services Limited

We’re sorry to hear that you’re unhappy with your experience and appreciate you taking the time to share your feedback.

Following a review of your policy, we can confirm that the named driver was removed as we did not receive the required driving licence share code within the timeframe advised. Once the share code was later provided and the driver was re-added, it came to light that there was an undisclosed TT99 driving conviction. As this information had not been declared at the outset, the insurer recalculated the premium, which resulted in an increased cost to add the driver back onto the policy.

We understand this situation has been frustrating; however, if the share code had been provided within the required timeframe and the conviction disclosed at inception, the additional premium and associated changes could have been avoided.

If you would like us to review your concerns further, please contact our complaints team directly and we will be happy to assist.

Rated 5 out of 5 stars

Nash warren have been professional and…

Nash warren have been professional and efficient in providing my motor trade cover for the past six years and have provided me excellent service in insuring I have the correct level of cover at all times.
I could not recommend them more.

January 19, 2026

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