National Tyres and Autocare - Blackburn Reviews 57

One star is too many for National Tyres Blackburn. Here's my complaint sent to National Tyres and Halford which they haven't bothered to acknowledge or respond to!
On the 7th October 2025 I had a new tyre fitted at National Tyres in Blackburn.
I booked Halfords Mobile to come to my house today 14th April, to replace 4 tyres on the same vehicle. I chose this option as the service at National Tyres Blackburn has been deteriorating over the last couple of bookings (services and tyre replacements for both mine and my wife’s cars).
When the technician arrived, it transpired that the locking wheel nut did not fit because National Tyres Blackburn had given back the wrong nut when they fitted the new tyre in October last year! Therefore the Technician was unable to replace my tyres – a complete was of my time and his.
In the meantime, thankfully, I had not had a puncture, which given the state of the roads at the moment is something of a miracle.
I had taken time off work (self-employed, to have the new tyres fitted) which costs me in loss of earnings.
I then drove to National Tyres in Blackburn to explain the situation (more of my time and fuel wasted). They clearly decided that I was lying, so rather than apologising, they decided to search my car for the locking wheel nut, going through personal belongings in the glove box and boot. This was despite the fact I had given them the one (that didn’t fit) which the technician left in my car after the tyre was replaced by them.
They then pulled out at least 6 more locking wheel nuts from under the counter, so clearly this is not the first time that such an incompetent error has been made. Obviously none of these fit.
They then thought it was a good idea to search my car again, obviously without success, but making an already disappointed customer even more disgruntled (still no apology).
I then suggested they contact Skoda and get a replacement, which he said they can’t do, but they do have a company that can get the locking nut off and replace all the locking wheel nuts. So I said “Can they come now?” – he said “would you like me to try?” (What I was tempted to say was ”no, I’d like to drive my car forever without ever replacing the tyres or getting a puncture!”) So I said yes. He tried and there was no reply, so that was it as far is he was concerned, so I asked him to try again, which he did and still no answer. He said “I doubt they will come today as they finish at 5pm (it was 4.30pm) so I’ll call them in the morning and let you know.” I said, “well if they’re open till 5pm, try them again”- which he did and they answered. Why on earth I should have to say keep trying is beyond me, but the staff clearly didn’t care.
As a result, I had to go back again the following morning to get the locking wheel nuts replaced (this meant another day off work, again costing me in loss of earnings). The attitude of the staff had not improved with a, and I quote “it is what it is!” attitude. The lady that came to get the locking wheel nuts off was very good, polite and professional but did say she gets quite a few jobs from National Tyres (that explains the many spare locking wheel nuts under the counter that they tried!).
I have re-booked for Halfords Tyres (the lady I spoke to was very helpful and very apologetic for the experience I had with National Tyres) to come back on another day to replace all 4 tyres, which I’ve already paid for and guess what, yes, take another day off work, costing me yet more in loss of earnings!
The incompetence and couldn’t care less attitude of the staff at National Tyres has been an absolute disgrace and I am beyond fuming. This is such a shame as I have used them many times before for multiple cars and they have been brilliant, however there seems to be a completely new team there now, who really don’t care and this site has been on the decline for quite a while as I mentioned earlier.
The lack of care, customer service and indirectly accusing a customer of lying rather than apologising is an embarrassment and poor reflection on your organisation and your attitude towards a loyal customer.

Got the windscreen washer fixed by Abbas and his teammates, that took the entire day, but job very well done to pass MOT.
Definitely recommend for service and MOT. Staff is friendly and helpful.

Booked our car in for a puncture repair, they asked us to be there at 8.20am. Nobody arrived until 8.45am. Car still not done at 4pm,
Not great service at all.

I booked my car in for a full service 26th February, on collection I noticed no lubrication of hinges and catches. I returned to the desk to enquire and was told he didn't do the service and will tell the person about it, that is all what was offered, no apology or no offer to rectify, as a customer we rely on honesty on a service as we can't really check to see if the oil was drained and not just topped up or any filters changed, but when something that I can check hasn't been done then it makes me wonder.

Had a concern about a slow puncture and took the car into National Tyres at Blackburn without an appointment
Within an hour had a call to say they had checked the tyres and sorted the problem and even reset the tyre pressure warning on the vehicle
Lovely guys, super efficient and friendly
I can’t recommend them too hit

Booked a time slot and paid online. Arrived 10 minutes before slot (as stated in booking). Left car and said I was wandering into town centre. Came back just over an hour later and they hadn't started on the fitting of the four tyres. When eventually finished said the delay was they had to clean away rust, really how when they hadn't even taken a wheel off till after I arrived back. Fitters were stood around eyes glued to their phones or were in groups chatting, another customer in the waiting room had waited longer than me. The place lacks effective supervison. Booking time was 1230 and txt to say car ready was 1522. Checked tyre pressures when got home and they were way out.

Jack from Blackburn store was amazing, helped fit me in same day and price matched the website, also gave advise on wheel bolts in my Mini Cooper s. Blackburn store would recommend highly

Good service. Thanks National tyres Blackburn. Fitted me three tyres at good price!

I went on 8/04/2025 at 8.15 am to National tyres in Kings Street, Blackburn.I had appointment at 8.30am.The receptionist was not even interested to give us a time frame to check the break pad price for my car.I said I can wait but could you give me a time frame for waiting but the answer was he don't know.I even asked him, could you give me a price for breakpads which he said he don't know without checking.I understand that.The attitude of person in the reception at 8.15am on 8/04/2025 was really bad.It seems like is is not interested to have customers.I was highly disappointed after todays experience from National tyres in King street and is never going to recommend any of my friends or family to go there.Receptionist has to change his attitude towards the customers.Why does he continue as a receptionist if he is not interested to deal with the customers in a pleasant manner or even give straight answers to their doubts.

Local garage quoted £148 for new exhaust system national tyres and auto care quoted £420 that to me is just a rip off why are these companies allowed to trade trading standards should look into these companies like they do to rip off builders

The staff at the Blackburn branch were excellent, booked an appointment online, they were expecting me when I arrived and got to work straight away.

Online - It would be good if you were able to select a few tyres to compare side by side with price/discounts included

Blackburn - no ID etc asked for when collecting vehicle; they just handed over the keys. Anyone could have walked in and said they were collecting it.

Also, once driving I could tell the tyre pressure was far too high. My first stop on the way home was a garage to remove air.

Easy to book on line. Local fitting station and quick fitting service carried out on time.

Lots of great offers and choice, very easy to use and user friendly website, offer lots of free complementary and paid services, a very safe and solid choice for your tyre needs

Best price ever good service