National Debtline Reviews 

329
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable, kind, and empathetic staff who provide clear, practical debt advice completely free of judgment. People feel significantly relieved after speaking with the team, noting that the helpful guidance simplifies complex financial situations and puts everything into a much better perspective for the future. However, some people mentioned experiencing frustrating waiting times on the phone before managing to connect with an advisor. A few reviewers also felt rushed during their conversations, noting that certain handlers seemed impatient or eager to end the call.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their compassionate,... See more

Customer service

Clients share positive opinions on customer service, highlighting that advisers are patient, understanding,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting compassionate support, helpful... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the website is extremely easy... See more

Customer communications

Customers consistently note ambiguous experiences with customer communications, expressing both deep... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least fo... See more

Company replied

Rated 5 out of 5 stars

I had to deal with an issue that I had never came across and required advice. I was given an advice that wasn't what I expected but it seemed the correct advice which I followed and time will tell if... See more

Company replied

Rated 5 out of 5 stars

Wow, what a life saver! This company is incredible. I spoke with a wonderful lady, that she was knowledgeable, kind, empathetic, effective, clear, professional and reassuring. I was given free resou... See more

Company replied

Rated 5 out of 5 stars

Debtline was there for me when I didn’t know where to turn. It provided confident and useful advice and put me in touch with the correct path for my family personal circumstances. I will use it and am... See more

Company replied


Company details

Written by the company

National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

329 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(329)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy to talk too and guide you…

So easy to talk too and guide you through the steps.I mucked my form up completeley and they went through it again with me step by step till it was correct

July 3, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review, we're pleased to you found our advisers easy to talk to. Kind regards, National Debtline

Rated 5 out of 5 stars

Very patient and understanding when…

Very patient and understanding when listening to my situation. Gave me confidence in which direction I need to go moving forward.

July 8, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. Kind regards, National Debtline

Rated 5 out of 5 stars

All aspects of this FREE service were…

All aspects of this FREE service were excellent. Thank you very much.

June 25, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review, we're pleased to hear about your positive experience. Kind regards, National Debtline.

Rated 5 out of 5 stars

The best service ever.

The best service ever.
Thank you so much, no more worries.

June 26, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. Kind regards, National Debtline.

Rated 5 out of 5 stars

Very understanding help over the phone…

Very understanding help over the phone in difficult circumstances. Very patient and reassuring. The advice and information is very clear and easy to understand. Highly recommended

June 2, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. Kind regards, National Debtline.

Rated 5 out of 5 stars

I have been stuggling with debt for…4 years

I have been stuggling with debt for many years and after approaching various diffrent debt agencies including citzens advice I never got far, but national debt helpline was extremely helpful, I'm still currently deciding on which plan to take but I feel confident that I will have a fresh start sooner that I could imagine possible

May 4, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. Kind regards, National Debtline.

Rated 5 out of 5 stars

Very informative and great help in…

Very informative and great help in advising me on my debts and enforcement officer at the door.
I fell behind with bills after my partner was diagnosed with lymphoma. I had to give up work to look after her and our daughter.
They were so helpful and eased a lot of worry and stress. Thank you.

June 12, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. Kind regards, National Debtline.

Rated 1 out of 5 stars

Terrible

I went onto the live chat and it stated that I was number 1 in the queue as soon as I connected.
Two hours later and i still hasn’t been connected to an agent. I gave up in the end as it still stated I was number one in the queue and that someone will be with me shortly! A wasted morning. Service is abysmal. Very difficult to trust them now.
Don’t reply saying you were busy. Be clear and honest with people instead of lying!

June 27, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi Kay, we're really sorry to hear about your experience. This sounds like this could have been a technical issue with our web messaging service. If you would like to submit a complaint, please email us at complaints@moneyadvicetrust.org.

Kind Regards, National Debtline

Rated 5 out of 5 stars

Excellent thorough service

Excellent thorough service. If you are worried and in debt and don't know what to do , I thoroughly recommend you contact National Debtline and they will point you in the right direction

June 25, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. Kind regards, National Debtline.

Rated 5 out of 5 stars

Very helpful staff and explained…

Very helpful staff and explained everything that was relevant

June 17, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review, we're pleased to hear you found our team helpful. Kind Regards, National Debtline.

Rated 5 out of 5 stars

The lady who I spoke to was lovely…

The lady who I spoke to was lovely helped me went through everything very happy 5 stars ⭐

June 19, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review, we're pleased to hear you found our team helpful. Kind Regards, National Debtline.

Rated 5 out of 5 stars

Absolutely 10/10 company

Absolutely 10/10 company. They are very very informative & helpful & made my brain finally at ease.

June 19, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review, we're pleased to hear about your positive experience. Kind Regards, National Debtline.

Rated 5 out of 5 stars

Reviewers love that the advisors don't…

Reviewers love that the advisors don't just offer sympathy—they offer concrete solutions. Feedback highlights that the staff are highly knowledgeable and excellent at breaking down confusing financial jargon. They help callers:

Set up realistic budgets.

Understand which debts are the highest priority.

Communicate directly with creditors.

Learn about their legal rights and options.

June 4, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review, we're pleased to hear about your positive experience. Kind Regards, National Debtline.

Rated 5 out of 5 stars

Great help

Great help. Wish I had contacted National Debtline sooner.

May 29, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review, we're pleased to hear you found our team helpful. Kind Regards, National Debtline.

Rated 5 out of 5 stars

Great service with excellent…

Great service with excellent communication

May 6, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review, we're pleased to hear you found our team helpful. Kind Regards, National Debtline.

Rated 5 out of 5 stars

Absolutely brilliant staff snd advice…

Absolutely brilliant staff and advice really helped with my situation and made its stress and hassle free

June 12, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review, we're pleased to hear you found our team helpful. Kind Regards, National Debtline.

Rated 5 out of 5 stars

Great advice

The company are very professional and knowledgeable with the information they gave me and I felt assured that if needed I could contact them for more help.

June 2, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear about your positive experience. Kind Regards, National Debtline

Rated 5 out of 5 stars

Very compassionate in a difficult time

Have spoken to a few different advisors and all have been very experienced and knowledgeable.
Also very understanding and did not make me feel like i was alone in this difficult situation

June 5, 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear about your positive experience. Kind Regards, National Debtline

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