Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least fo... See more
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Created with AI, based on recent reviews
National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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So easy to talk too and guide you through the steps.I mucked my form up completeley and they went through it again with me step by step till it was correct

Reply from National Debtline
Very patient and understanding when listening to my situation. Gave me confidence in which direction I need to go moving forward.

Reply from National Debtline
All aspects of this FREE service were excellent. Thank you very much.

Reply from National Debtline
The best service ever.
Thank you so much, no more worries.

Reply from National Debtline
Very understanding help over the phone in difficult circumstances. Very patient and reassuring. The advice and information is very clear and easy to understand. Highly recommended

Reply from National Debtline
I have been stuggling with debt for many years and after approaching various diffrent debt agencies including citzens advice I never got far, but national debt helpline was extremely helpful, I'm still currently deciding on which plan to take but I feel confident that I will have a fresh start sooner that I could imagine possible

Reply from National Debtline
Very informative and great help in advising me on my debts and enforcement officer at the door.
I fell behind with bills after my partner was diagnosed with lymphoma. I had to give up work to look after her and our daughter.
They were so helpful and eased a lot of worry and stress. Thank you.

Reply from National Debtline
I went onto the live chat and it stated that I was number 1 in the queue as soon as I connected.
Two hours later and i still hasn’t been connected to an agent. I gave up in the end as it still stated I was number one in the queue and that someone will be with me shortly! A wasted morning. Service is abysmal. Very difficult to trust them now.
Don’t reply saying you were busy. Be clear and honest with people instead of lying!

Reply from National Debtline

Reply from National Debtline
Excellent thorough service. If you are worried and in debt and don't know what to do , I thoroughly recommend you contact National Debtline and they will point you in the right direction

Reply from National Debtline
Very helpful staff and explained everything that was relevant

Reply from National Debtline
The lady who I spoke to was lovely helped me went through everything very happy 5 stars ⭐

Reply from National Debtline
Absolutely 10/10 company. They are very very informative & helpful & made my brain finally at ease.

Reply from National Debtline
Really helpful and easy to speak to

Reply from National Debtline
Reviewers love that the advisors don't just offer sympathy—they offer concrete solutions. Feedback highlights that the staff are highly knowledgeable and excellent at breaking down confusing financial jargon. They help callers:
Set up realistic budgets.
Understand which debts are the highest priority.
Communicate directly with creditors.
Learn about their legal rights and options.

Reply from National Debtline

Reply from National Debtline
Great service with excellent communication

Reply from National Debtline
Absolutely brilliant staff and advice really helped with my situation and made its stress and hassle free

Reply from National Debtline
The company are very professional and knowledgeable with the information they gave me and I felt assured that if needed I could contact them for more help.

Reply from National Debtline
Have spoken to a few different advisors and all have been very experienced and knowledgeable.
Also very understanding and did not make me feel like i was alone in this difficult situation

Reply from National Debtline
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