National Debtline Reviews 

My care and support needs have been very well understood and I've been supported very well. Christine and Eiffa have both been amazing and because national debt helpline is a free, independent and impartial service i can trust them with all the relevant financial information to help me make the best choice, in my own best interest instead of in my creditors interest. And, although it's too early to tell the outcome of my financial solution, a great weight off my mind has been lifted, knowing I'm getting all the debts sorted in one go. Thank you so much ❤️

Very helpful and polite

Great experience and very solution focused.

I had a bailiff turn up at my home trying to reclaim money from someone who didn't live here. The advice I received was both helpful and reassuring.

I'm currently in a call queue where I have been waiting for my call to answered for 2hr and 19 mins. In what world is this acceptable??? People who are stressed and dealing with already overwhelming stress should not be waiting.

Excellent, helpful and reassuring. Highly recommend.

Phoning on behalf of a friend who is in hospital I was told exactly what I had to do and how to prioritise their debts.

Very great service

I had an awful experience working for National Debtline. After taking around a month off due to a very close family bereavement alongside serious personal health struggles, I returned to work on a phased return agreed by management. Within days, they ended my employment just before my probation period finished, which felt completely deliberate so they could dismiss me more easily.

What shocked me most was the complete lack of compassion and empathy from management, especially considering the nature of the job. Instead of support, I was met with intrusive questioning and nitpicking about my bereavement, almost as if my reaction to losing someone close was abnormal. In my dismissal letter, they also claimed they had not seen much development from me, despite me having emails and quality monitoring feedback proving I was performing well and regularly receiving positive feedback. It honestly felt like excuses were being made up to justify dismissing me.

Great guys , Thankyou

Informative, reassuring and not judgemental people.im glad I called you..

I found the service fantastic clear understanding on what my debts looked like gave me a 30 day cool of sample letter to send to creditors there was no judgement
Cant fault them

Good communication and good service
Very clear

Helpful guide

Amazing advice, knowledgeable and very nice and helpful people

I’ve never been in debt in my life or accepted any debt but still get this number calling me daily. As soon as I explain they hang up and call back demanding money again tomorrow. This company is like a legal gang. If they done this to an older/ more mainstream person they would probably have a 90% success rate of extorting money out of good people

This really is a very helpful company. They explain everything in a simple way and really put your mind at ease by the end of the call. Very happy with the service 100%

​I am incredibly grateful for the support I received from the National Debtline today. Speaking with a real person was a complete turning point for my finances and my life. The advisor helped me create a realistic budget and provided expert legal advice that turned a very stressful situation into a clear, manageable plan.

​This service has saved me so much time that I used to lose to worry and stress. For others in my situation, please know that this human connection is a vital lifeline. While technology has its place, my past experiences with automated system errors on other platforms make me value the "human heart" of this service even more. Accuracy is vital when dealing with legal and financial matters, and the advisor's patience gave me the peace of mind I needed to focus on my next step to move forward in my life.

​Thank you for being such a professional and supportive team. You truly improve lives.

Really helpful advice with no pressure or coercive.