Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to deal with an issue that I had never came across and required advice. I was given an advice that wasn't what I expected but it seemed the correct advice which I followed and time will tell if... See more
Company replied
Wow, what a life saver! This company is incredible. I spoke with a wonderful lady, that she was knowledgeable, kind, empathetic, effective, clear, professional and reassuring. I was given free resou... See more
Company replied
Debtline was there for me when I didn’t know where to turn. It provided confident and useful advice and put me in touch with the correct path for my family personal circumstances. I will use it and am... See more
Company replied
Company details
Written by the company
National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.
Contact info
United Kingdom
- www.nationaldebtline.org
4.7
Excellent
331 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Helpful understanding gave clear advice. Helped me understand the process.
March 5, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear we were able to give you clear advice. Kind Regards, National Debtline
Absolutely brilliant
Absolutely brilliant. Told me things I didn’t even know. So much useful information. Thank you!
March 2, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear we were able to give you useful advice. Kind Regards, National Debtline
Reply from National Debtline
Thank you for your review. We're pleased to hear we were able to help you. Kind Regards, National Debtline
Fantastic advice
Fantastic advice, and reassurance knowing that there is help out there. I would definitely recommend National Debtline as they genuinely want to help people without being judgemental or patronising.
February 27, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you received good advice that helped you. Kind Regards, National Debtline
Very helpful and didn’t talk too long…
Very helpful and didn’t talk too long to wait
February 2, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear we were able to help you. Kind Regards, National Debtline
The service is great staff have…
The service is great staff have experience and time to deal with their customers in a professional manner.
February 18, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear we were able to help you. Kind Regards, National Debtline
The service is great
The service is great, staffs have the experience and time to deal with their customers in a professional manner. I can recommend this service to my friends and family with no worries.
February 26, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found our service great. Kind Regards, National Debtline
Excellent support network full of…
Excellent support network full of information at a very speedy pace but I didn’t like the links being lost once the webcast ended., I didn’t know where to go find that information
February 26, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear we were able to help you. Kind Regards, National Debtline
I recently lost my job and fell into…
I recently lost my job and fell into debt. National Debtline allayed my fears
February 23, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're glad to hear we were able to help. Kind Regards, National Debtline
Debtline was there for me
Debtline was there for me when I didn’t know where to turn. It provided confident and useful advice and put me in touch with the correct path for my family personal circumstances. I will use it and am using their tools to help me plan the next steps. It’s not a magic wand but it really helps to order your thoughts when everything is seeming so hopeless and troubling. The service is free so no strings and no cost.
February 17, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're glad to hear we were able to help and you have found our advice useful. Kind Regards, National Debtline
Reply from National Debtline
Thank you for your review. We're pleased to hear you have found our services great. Kind Regards, National Debtline
Excellent service, highly competent
Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least for now)
Just be patient waiting for the call to be answered
February 19, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you have found our services excellent and that we were able to help. Kind Regards, National Debtline
They just helped me get the right…
They just helped me get the right advice and all my finances in order
February 5, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We are pleased to hear we were able to help. Kind Regards, National Debtline
For debt management National debt line…
For debt management National debt line is a great service. It will put your mind at rest by giving you great advice on how to manage your current debt situation.
February 2, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We are pleased to hear you received great service from us. Kind Regards, National Debtline
Helpful and made sense when explained…
Helpful and made sense when explained in understandable language
February 2, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We are glad to hear you found us helpful and easy to understand. Kind Regards, National Debtline
Debt advice
Extremely helpful and really made me feel the pressure was off a little, having the right advice and knowing what I had to do next. Still on going so if I need more help I will definitely be turning to nation debtline. They made it seem alot easier. Thank you
January 21, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We are pleased to hear you found us helpful. Kind Regards, National Debtline
Very easy to get hold of
Very easy to get hold of, quick to help you and show you all different ways of getting help Would highly recommend to anyone who needs help
February 1, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you would highly recommend us and that we were quick to help you. Kind Regards, National Debtline
Well worth the call
Knowledgeable, frienldy and very helpful people on the end of the line. Humans who care and do what they say they will.
January 30, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found our advisers friendly and knowledgeable. Kind Regards, National Debtline
Both advisers were knowledgeable
Both advisers were knowledgeable, helpful and reassuring. The information and advice they provided was extremely useful and my queries were clarified
February 4, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found our advisers helpful and knowledgeable. Kind Regards, National Debtline
GOOD SERVICE
February 8, 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found our service good. Kind Regards, National Debtline
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