National Rail Reviews 

The most useless upgrade to an App I have ever come across. I used the old version of the National Rail all the time, and loved it's ease of use when journey planning. Since the upgrade, journey planning is rubbish. You have to enter your journey loads of times before it decides to enter the station you want. It makes me bad tempered and angry using it, and what's more, when it finally gives me journey details, I don't trust it to be correct. It's a right pain in the bahookie to use. What are National Rail thinking. It's a right showing up to foreign travellers/visitors to Great Britain.

Why has the app been 'upgraded'? I've seamlessly used the app for years. Post upgrade I find it difficult to navigate, not intuitive in any way, keeps crashing or defaulting to start over again. Message is....'If it ain't broke don't mend it.' Now a Trainline user.😡

Absolutely shocking lately 😡
Every morning delays, cancellation, from Stevenage to London

Bring back the old version, app freezes and not user friendly

Absolutely terrible. Nothing wrong with the old one.

New app is useless, keeps crashing and much more difficult to navigate than the previous app.

Disgusting service today. I'm used to trains being cancelled or delayed due to the slightest excuse ( rain?? Come on.....) but today, Sunday.....just completely out of order
Huge delays due to train crew delays? What does that even mean???
Yet prices have gone up a huge amount on tickets, it is unacceptable, how do you justify these prices for tickets???

Utter incompetence. Total inability to run a consistent service. Deserve to be sacked. All of you!

Late or delayed trains. Just that. Travelled yesterday, first train was delayed which meant I missed my connection - a journey that should have taken 4.5 hours ended up taking 6. Today I had three connections to make, each train was delayed, which meant frantic running across train stations to try to make my next one. Missed my last train as a result. Moral- if you need to be somewhere by a given time, don’t travel by train.

Again more delays, the rail service is a joke, they say take a train to reduce the carbon footprint, the foot print is good because the trains never run, I have yet to travel from ipswich to south Wales without an issue, it's heart breaking for the people who have to use the service, unfortunately they just don't care.

If I could give it zero stars I would. It’s shameful over priced poorly run embarrassing service sat on a train for 30 mins and had to get off as they then terminated the journey.. now stuck on a platform waiting to get home

The new app it is awful, are train conductor I got problem all the time.
All The passenger are thinking the same , I hope someone in charge starting to make a good decision... the old app was much better...

Why did they change what was a good app and my 'go to' choice - did what it said on the tin

Silly large format doesn't display enough options on the screen

Please can you reinstate the old one

Was a great app prior to the downdate, absolutely useless now. Bring back the old version

New app is a lot worse.
TrainSplit now has live trains on its app.

Most days of the week guaranteed cancellations. They take your money and don’t give you refunds. Today I brought a ticket from Stoke to Manchester as I do 6 days a week and got to the train to be told by staff it’s been cancelled as the train hasn’t been cleaned from over the weekend and is full of glass and sick. A refund cannot be issued as the ticket has been scanned going through the barrier, the woman conductor said it’s just the way the cookie crumbles. Completely unprofessional attitude I loose so much money each week though cancellations. Almost £450 a month with trains I spend! Cancellations are guaranteed weekly. It needs to change now !

Trains in India are better and cheaper. How dare you charge people so much money per ticket! Unbelievable prices where is the money goes? Private pockets? This service is third world country shocking to think that this country was once upon a time an empire!

I would give no stars if I could. National rail is a national disgrace and every government that lets it continue is a joke. Train delays, train cancellations and a service which has hot worse year on year from Redhill to London for the last ten years. Anyone involved in this travesty should be ashamed.

New app beyond awful. Regularly locks up, information is difficult to access and the it’s appears very slow when trying to gather info. Overall a massive backward step

The new national rail app is totally useless, it's clunky slow and crashes, the functionality of the previous version was far superior. When you click view journey details it often does nothing and when it does it's extremely slow. There's no option to look back on live departures anymore which may seem irrelevant but if you'd already started a journey from somewhere it was useful to quickly get the calling points and times. If you're at a station you can only look from the next 15 minute period forward. It seems more biased to selling tickets than keeping the traveling public informed. Please just sack the person responsible for pre launch testing and give us the old one back, it worked