Nationwide Vehicle Contracts Reviews 

Absolutely fantastic journey from looking on the website to taking delivery of the car. Lauren and the wider Nationwide team have been really helpful. This is the second time of using NVC and it won’t be the last I’m sure.

From start to finish, the process was so quick which I really appreciated as I needed a new car asap. Lauren Reynolds was straight on the case and made the experience seamless through the entire time! I have used NW before and will be using them again.

Returning customer and service was great as usual. Lauren Reynolds was looking after me and went the extra mile to help me change my order from a car that was on order (dates pushing back) to something that was in stock, as I needed the car urgently. All at no extra cost (I even ended up saving money). Thank you Lauren 🙂

Great service. Our previous lease over ran by a few months, Lauren Reynolds sorted everything out, provided lots of clear communication to us. Overall a very positive experience.

Would NOT recommend this company.
Customer service leaves a lot to be desired.
Had the most awful experience with someone by the name of Hollie. She was very rude, dismissive and downright awful to communicate with, which led me to tears!
Made a complaint and nothing was done about her vile behaviour.
In the end I had no choice but to cancel my order.
Reading the reviews shows conclusive evidence that this is a norm.
I have never written a review before but this was warranted.
Nationwide do better!

Recently I have used your company for a lease hire vehicle. I am very impressed with the help I have had to make this happen. Matt Kaplicz, Jamie Locke and Lynn have excelled themselves as they have helped me when completing the application. I found also that your company was fair priced and would recommend you to others who are looking for a lease hire vehicle.

VERY SIMPLE AND STRAIGHT FORWARD PROCESS WITH EXCELLENT COMMUNICATIONS THROUGHOUT. USED THIS COMPANY ON A NUMBER OF OCCASIONS WITH NO REAL ISSUES AT ALL. DEFINATLEY RECOMMEND

Update: based in the response they have given. This all I am getting and they don't contact you have to chase them.

In regards to my complaint, there own complaints procedure states they contact me with 48hours in writing who is dealing with my complaint and reference, nothing has been received.

The issues with dealer, the dealer has shrugged there shoulders of the issue. They delivered a car that doesn't have the spec it should have and it is my responsibility and time to take it to my local dealer to sort it out. As mentioned no ownership has been taken to sort the problems out. Miss selling and poor communication.

From start to finish and ongoing I have experienced continuous issues with Nationwide vehicle contracts.

Lack of communication during the leasing process and ordering the vehicle, rude staff and wrong vehicle ordered to which they blamed me.

Car was finally delivered after I had chase to find out what was going on, only to be delivered with damage and not the spec including out of date software.

Having made a complaint about the service, they failed in their own complaints procedure. No communication, no response back acknowledging the complaint or advising who is handling the complaint. 18 days and no response to the complaint.

The issues with the car keeping being told it is the dealership handling it, only to be told I have to sort out the issues with spec and software with a local dealership. Again more of my own time taken up trying to deal with the repeated issues.

This company don't take ownership for problems and try to resolve them, there is zero customer service and it seems to be everyone else's fault rather than theirs. I took the lease out through Nationwide and I don't have any relationship with the dealer.

I have to repeated chase this company to get answers, once they take your money and get their commission (for doing nothing) you are brushed aside.

I would recommend to anyone not deal this company.

As a lease car ‘virgin’ I was apprehensive about the process of leasing a car. The team were very understanding and guided me through the various step. Overall a good experience

The website is clear, easy to navigate and informative. When I found a deal which I liked the staff could not have been more helpful from start to finish. I have no hesitation in recommending this company

Great service and communication from start to finish. Friendly and helpful staff, especially Kayleigh!

From beginning to end the process was painless. Kayleigh Waters was so helpful. I've not leased a car before so I asked many questions. Kayleigh answered them all quickly.

Easy to order customer service very helpful

I've just renewed my car with Nationwide Vehicle Contracts for the 2nd time, they are very competitive in their price and range of vehicles. Professional and so helpful to make the process as smooth as possible. Kayleigh in particular has been very helpful and responded in good time to my questions.

From the very first phone call enquiry to delivery of the final delivery of my lease car Nationwide Vehicle Contracts were very helpful. In particular Kayleigh Waters who was my main point of contact, kept me up to date throughout the whole process and was always happy to assist with any questions I had. Would not hesitate to use this company again.

First time I have used Nationwide Vehicle Contracts and was bit apprehensive but Kayleigh Waters was extremely helpful and made the whole process very easy to navigate. Amazing service, am very happy and have recommended to friends.

I am exceptionally disappointed with Nationwide Vehicle Contracts regarding my recent lease. While brokers are quick to take your money and arrange a deal, their true value is shown when things go wrong—and in this case, the lack of oversight is appalling.

​My vehicle suffered an officially diagnosed, safety-critical high-voltage battery inverter fault. The funder they placed me with, Arval, completely abandoned their regulatory duties, refusing alternative mobility or safe flatbed recovery, forcing me to pay out-of-pocket to tow the vehicle myself. Worse still, Arval attempted to obstruct my access to the Financial Ombudsman by stating on the phone they would refuse a deadlock letter unless I closed my complaint.

​When you choose a broker, you trust them to partner with reputable, compliant financial institutions. Nationwide Vehicle Contracts placed me with a funder that actively disregards consumer safety and fair compliance practices. I have been left out of pocket, stranded for weeks, and forced to escalate this to the Financial Ombudsman Service, Trading Standards, and the DVSA. I would heavily caution anyone using this broker; if your car develops a major fault, you will be left entirely on your own.

Great service from Kayleigh Waters helping me with my new car, very helpful and quick to give me updates on my vehicle

Great experience again ordering our car though nationwide. This is our 4th. Kayleigh Waters Done a great job from start to finish with great communication. Highly recommend

Highly recommend NVC! Everything went so smoothly from start to finish! No pressure at any point in the process to spend more money than I’d planned which is not always the case!! Kayleigh was amazing and guided me through it all. Pointing out extras and insurance options but again no pressure. The delivery was seamless too!