I ordered the Voyage 2-in-1 Magnetic Wireless Charger × 1 and the (Re)Classic Power Bank Magnetic | Emilie Sarnel Limited Edition × 1. The order was split in to 2 deliveries but both orders arrived wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check t... See more
After a couple more exchanges with NU the problem below was resolved. Rating changed from 1 to 4 stars (poor customer experience this time but their products are of a very high quality). Still... See more
Company replied
Very nice items but sometimes there are small defects i don’t know why. Case for iphone shows magsafe by dust and i can’t clean it. 140w power supply sometime has sound.
Company details
Written by the company
By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Contact info
United States
- support@nativeunion.com
- www.nativeunion.com
3.9
Great
432 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple elegant and does what it says on…
Simple elegant and does what it says on the tin!!
March 22, 2025
Unprompted review
Good quality products and honest prices.
March 6, 2025
Unprompted review
Superb service
Superb service. Some of the best products i buy are from Native Union! Love you guys
March 18, 2025
Unprompted review
Great customer service
Great customer service, very quick response when sending in a warranty claim and the staff is helpful and professional.
March 13, 2025
Unprompted review
Excellent quality of products.
March 7, 2025
Unprompted review
Poor shipment speed
Poor shipment speed.
10 business days and I’ve not received the item.
3 days wasted after the order was fulfilled.
Shipped to/via Heathrow Airport over 2 days ago and Royal Mail have not received the item from Floship.
It takes less than 12 hours to walk to Heathrow from my location.
Wouldn’t use again.
An update. It’s been shipped via Daventry a 120 mile detour.
Why ship an item via Heathrow then onwards to Daventry to potentially add additional three - five day delay?
This would mean it takes around 13-15 business days to ship an item from Hong Kong to UK
Will be going on holiday without the item.
February 24, 2025
Unprompted review
The case was high quality
The case was high quality, well designed, came in nice packing and at a great price.
February 13, 2025
Unprompted review
Great product!
Very happy with Native Union, super service and beautiful high quality product. Shipped to me quickly in robust attractive packaging.
February 6, 2025
Unprompted review
Reply from Native Union
Hello Mark,
Thank you for your kind words! We're thrilled to hear you're enjoying your Native Union product and that the experience—from service to packaging—met your expectations. If you ever need anything, we’re always happy to help!
Excellent power bank
I’m very pleased with NU’s new power bank. It’s light, powerful and does the job so much better than Apple’s power booster. As always, NU’s communication and post-service customer care are excellent. Recommended!
February 19, 2025
Unprompted review
Reply from Native Union
Hello,
We’re thrilled to hear that you're loving the power bank and that it’s exceeding expectations! We put a lot of thought into making it both powerful and lightweight, so it’s great to know it’s working well for you. Your kind words about our service mean a lot—thank you for the recommendation!
Very good quality and efficient gadget
Very good quality and efficient gadget
February 26, 2025
Unprompted review
Reply from Native Union
Hello,
Thank you for your feedback! We're delighted to hear that you’re enjoying the quality and efficiency of your gadget. We appreciate your support and hope it continues to serve you well!
Stylish accessories for your iGadgets
I’ve bought almost everything Native Union makes over the last few years. They are wonderfully functional products that are simply but beautifully designed. Service is great - they cannot do enough to keep you informed and look after you. Delivery always prompt too. Cannot praise this company enough!
February 21, 2025
Unprompted review
Reply from Native Union
Hello,
Wow—what an incredible review! It truly means a lot to us that you've been such a loyal supporter of Native Union. We're thrilled to hear that you love our designs and find our products both functional and stylish. Our team works hard to provide great service, and your kind words make it all worth it.
Thank you for your continued trust—we’ll keep striving to bring you the best for your iGadgets!
Excellent quality and design
Excellent quality and design. Second purchase of charging station and peripherals for upgrade of phone.
Delighted with website, easy ordering and shipping.
February 17, 2025
Unprompted review
Reply from Native Union
Hello,
Thank you for your support and for choosing Native Union again! We’re delighted to hear that you’re enjoying the quality and design of our charging station and accessories. It’s great to know that your shopping experience—from browsing to ordering and shipping—was smooth and hassle-free.
We appreciate your trust and look forward to keeping your devices powered in style!
Very good products and a great experience
Professional client service; very quick and reliable delivery. Both products (iPhone grip and external MagSafe battery) are great
February 4, 2025
Unprompted review
Reply from Native Union
Hello Rafael,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our products and service. Ensuring quick and reliable delivery, along with top-notch customer support, is always our goal. Glad you're enjoying both the iPhone grip and MagSafe battery—hope they continue to serve you well!
Super Native Union!
Having ordered from Native Union in the past and yet once again. The experience of having a speedy delivery is the utmost confidence in this company that I would consider that goes above and beyond and certainly there are great products that last a lifetime.
Many thanks and look forward to purchasing your products in the future!
February 13, 2025
Unprompted review
Reply from Native Union
Hello Naz,
What a fantastic review! We truly appreciate your continued support and confidence in Native Union. It’s great to hear that you’ve had such a positive experience with both our products and speedy delivery. We’re committed to making products that stand the test of time, and it means a lot that you recognize that.
Looking forward to serving you again in the future—thank you for being a valued part of our community!
The products are well designed and well…
The products are well designed and well made. My second purchase already. 😁
January 4, 2025
Unprompted review
Reply from Native Union
Hello Andrew,
Thank you for your support and for coming back for a second purchase! We're thrilled to hear you appreciate the design and quality of our products. We hope they continue to serve you well, and we look forward to being part of your next tech upgrade.
Favourite gift for friends who are on…
Favourite gift for friends who are on the go!
January 30, 2025
Unprompted review
Reply from Native Union
Hello Shuchi,
What a thoughtful choice! Our products are made for life on the move, so we're delighted to hear they make the perfect gift for your on-the-go friends. Hope they love them as much as you do!
Their products are beautifully crafted…
Their products are beautifully crafted and functional. I have purchased about 5 or 6 of their accessories over the years, the only one which was somewhat disappointing was the Classic case as the material showed significant wear and tear in a very short time.
February 7, 2025
Unprompted review
Reply from Native Union
Hello Michael,
Thank you for your continued support and for sharing your experience! We’re glad to hear you’ve enjoyed most of our products, though we’re sorry the (Re)Classic Case didn’t meet expectations. We’re always working to improve durability, and your feedback is truly valuable. If there’s anything we can do to help, feel free to reach out!
Refined design and quality products
I’ve purchased a phone case, power bank, watch straps, and desktop charger from Native Union. All of their products are high quality, functional, and look great. They’re now the first place I look when I need a new tech accessory.
February 6, 2025
Unprompted review
Reply from Native Union
Hello Michael,
We really appreciate your continued support and trust in Native Union! It’s great to hear that our design and quality have made a difference in your tech setup. We’ll keep working to bring you more functional and well-crafted accessories. Let us know if you ever need anything!
Great product with sleek design
February 1, 2025
Unprompted review
Reply from Native Union
Hello,
Thank you for your feedback! We're glad you’re enjoying the design and quality of your product. If you ever need anything else, feel free to reach out!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.