Natural Skincare Emporium Reviews 

319
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I made a mistake when ordering online, rang the company directly and the were super helpful and quick to correct it. Great products and fast delivery.

Rated 5 out of 5 stars

Excellent prompt delivery . I particularly like that you use An Post delivery service as I don't have to hang around for other delivery services . If I'm not home I can always collect from An Post... See more

Rated 5 out of 5 stars

This company sells skin products which are good not only for people, but also for the environment. They are always friendly and helpful when contacted. I was also glad that my order was delivered by a... See more

Rated 5 out of 5 stars

Once again a great experience; prompt feedback on order status and double checking of details for delivery. Love supporting this Irish business. There have a wide range of lovely products. Staf... See more

Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Hair Product Store
  5. Organic Drug Store
  6. Vitamin and Supplements Store

Information provided by various external sources

Naturalskincare.ie is the online store of Ireland’s very own natural beauty emporium Alchemist Earth - selected as The Best Cosmetic Store in Ireland by The Irish Times and previously as a National Store of the Year Finalist by Retail Excellence Ireland


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

319 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(319)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

This store has a really good selection…

This store has a really good selection of products at very reasonable prices. I ordered several items and the delivery time was brilliant! I had the items in a couple of days.

I would recommend and will purchase from them again in the future.

April 9, 2021
Natural Skincare Emporium logo

Reply from Natural Skincare Emporium

Glad you are happy with our services. Thank you for you4 very kind review. Le grá. X

Rated 5 out of 5 stars

Great customer service and a wonderful…

Great customer service and a wonderful range of quality products.A lovely handwritten note each time you purchase. Would highly recommend.

April 8, 2021
Natural Skincare Emporium logo

Reply from Natural Skincare Emporium

Oh thank you so much. We are so glad you are happy with our services. We try very hard to keep everyone happy - some days that can be stressful so we really appreciate your kindness. X

Rated 5 out of 5 stars

Although delivery of my order was very…

Although delivery of my order was very delayed, this was not the fault of your company but the consequences of Brexit. I was kept up to date and received apologies for the delay, and informed of progress. The goods were well packed in recyclable materials, and I am pleased with the products. I am a fan!

March 14, 2021
Natural Skincare Emporium logo

Reply from Natural Skincare Emporium

Thank you so much for your patience and understanding at this hard time. Your positive feedback is very much appreciated. We try very hard and we feel so bad when we disappoint any of our customers because we try so hard to do things right. Warmest wishes xx

Rated 5 out of 5 stars

amazing service

amazing service. great selection of products, everything arrived in perfect condition within a couple of days with the lovely addition of a couple of free samples.

March 11, 2021
Rated 5 out of 5 stars

Amazing selection of products

Amazing selection of products. I selected items on their website for a gift which was received in just a few days. I spoke to them over the phone too and they were so lovely and helpful.

March 8, 2021
Rated 5 out of 5 stars

Ordered the 3 month gift box…

Ordered the 3 month gift box subscription as a birthday present.
Staff were so helpful and ensured that first delivery was as close to the birthday as possible. Timely delivery of other boxes then followed.
My sister has been delighted with the products received especially as all are guaranteed cruelty free.
So nice to have this kind of option for natural products and not just makeup.
Would highly recommend.

March 7, 2021
Natural Skincare Emporium logo

Reply from Natural Skincare Emporium

Aw thank you sincerely for your lovely feed back and great rating. It is very kind of you to take the time. We love looking after you. Le grá xx

Rated 5 out of 5 stars

Fantastic shop!

A lovely shop, stocked with an excellent selection and very knowledgeable staff who are always so helpful.
Great website which makes it very easy to order items.

March 4, 2021
Rated 5 out of 5 stars

Love ordering from Natural Skincare Emporium

Always love when I get an order from Natural Skincare Emporium! Previously had gotten several of the monthly beauty boxes which were a great introduction into new products. Repurchased some of the products from these boxes recently and got even more samples which are always appreciated!

March 2, 2021
Rated 5 out of 5 stars

Great products

Great products. I use the natural eyeliner pencil black, liquid liner black and carbon black mascara and love them all. Speedy delivery. And brilliant customer service.

February 8, 2021
Rated 1 out of 5 stars

Still waiting for my order

Still waiting for my order. 11 days now!

February 2, 2021
Natural Skincare Emporium logo

Reply from Natural Skincare Emporium

Dear Frances,

Thank you for your custom. My sincere apologies for the delay with your order - after 13 years in business we have never been as late shipping orders..

In normal times orders received before 12.30pm are delivered the next day 32 county wide! . In the current times with new precautionary measures around Covid-19, an increase in order volumes combined with the Brexit chaos (where deliveries of goods to us have been significantly delayed) it has meant that we are behind with lots of orders and it has been difficult to keep everyone up to date. I really do apologise. Someone should have contacted you to explain, but we do not have the usual complement of staff due to the on going Covid problem. I assure you we will ship your order as soon as our promised delivery arrives this week.

Yours sincerely,
Michaela

Rated 4 out of 5 stars

Very nearly 5

Very nearly 5 , just when contacting re change of address was very slow response apart from that quality items.and i would recommend again

February 2, 2021
Rated 5 out of 5 stars

Absolutely no messing..

Absolutely no messing... Order sent by courier the next day . Will be very happy to deal with them again especially with all the uncertainty of getting anything from England ..

January 25, 2021
Rated 5 out of 5 stars

EXCELLENT STAFF (VICKI)

Having tried to navigate cbd products on line i eventually phoned this shop and spoke to Vicki who explained in simple terms these cbd products , as a result i called into Thomas St and purchased the product from Vicki at a price similar or cheaper than on line.

July 19, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, only company that have personally called me to tell me that my order wasnt in stock and gave great advice about alternatives. This is what Customer experience is all about. Will deffo be using this site again!

May 6, 2020
Unprompted review

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