I made a mistake when ordering online, rang the company directly and the were super helpful and quick to correct it. Great products and fast delivery.
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Excellent prompt delivery . I particularly like that you use An Post delivery service as I don't have to hang around for other delivery services . If I'm not home I can always collect from An Post... See more
This company sells skin products which are good not only for people, but also for the environment. They are always friendly and helpful when contacted. I was also glad that my order was delivered by a... See more
Once again a great experience; prompt feedback on order status and double checking of details for delivery. Love supporting this Irish business. There have a wide range of lovely products. Staf... See more
Company details
- Health and Beauty Shop
- Beauty Product Supplier
- Beauty Supply Store
- Hair Product Store
- Organic Drug Store
- Vitamin and Supplements Store
Information provided by various external sources
Naturalskincare.ie is the online store of Ireland’s very own natural beauty emporium Alchemist Earth - selected as The Best Cosmetic Store in Ireland by The Irish Times and previously as a National Store of the Year Finalist by Retail Excellence Ireland
Contact info
10 Sarsfield Street, V94 A3KF, Limerick, Ireland
- 061404218
- info@naturalskincare.ie
- www.naturalskincare.ie
4.7
Excellent
319 reviews
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Hasn’t replied to negative reviews
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only because you used so much waist…
only because you used so much waist paper and big box, you need rethink packaging of products
August 25, 2021
Always very efficient and with great…
Always very efficient and with great communication . If ever something not in stock, I get a phone call about it and alternatives offered . Always so helpful and kind . Wonderful team . Thank you
August 20, 2021
There had been a delay with the box but…
There had been a delay with the box but before I had a chance to follow up, they rang me and quickly sent out the box. As usual it was full of a wide range of quality products.
July 13, 2021
As always quick and excellent service!
July 4, 2021
Great service I get the beauty box…
Great service I get the beauty box every month and I love it well worth the money too great products
May 15, 2021
Customer service has been phenomenal!
May 14, 2021
Lovely to deal with very helpful
Lovely to deal with very helpful, order arrived pretty quickly and a few free samples to enjoy too 😊👍👍
May 12, 2021
Super fast delivery and lovely samples…
Super fast delivery and lovely samples thrown in.
April 29, 2021
Reply from Natural Skincare Emporium
Thank you for the positive feedback. We appreciate it. Le grá x
I ordered the 3 month subscription box
I ordered the 3 month subscription box. I got a really good selection of products and was a good way to try stuff. I was surprised by the quality of stuff and all from brands I would rate. I would love to see maybe some makeup included just to add something different.
April 28, 2021
Reply from Natural Skincare Emporium
Thank you for the lovely feed back. We will certainly try to include cosmetics in a future box. We have previously included lipsticks, lip gloss and mascara in previous boxes. 💄 🤗 We will do so again x
Disappointed
After I was happy with my first purchase (and left a 5-star review), I was confident to place a new order. All the items I ordered were shown as 'In stock. However, after one week, I only received less than half of what I ordered, and I haven't even received an approximate date for the remainder. My request for an update wasn't answered, even though I asked them to refund the money if they cannot tell me when the remainder of my order will be delivered.
These days, with so many companies offering online shopping, the thing of vital importance is fast shipping. That's what caused me to order again from them, and the lack of same will cause now that I won't be ordering again from this store. Not only the delay is what upsets me, but the lack of understanding of a customer's frustration, and the fact that they don't feel it's important to tell a customer at least an approximate time for delivery of more than half of what I ordered. And it's been a week since I placed my order.
April 28, 2021
Highly recommended
I got a phone call from a lovely lady confirming my postal details, and she was so pleasant and professional! I received my order the next day. Great customer service and prompt delivery, I would definitely recommend Natural Skincare Emporium!
April 20, 2021
Reply from Natural Skincare Emporium
Thank you so much for your kind words, we love to look after our customers. You made our day. Xx
Terrific customer service and very fast…
Terrific customer service and very fast delivery.
April 18, 2021
Ordered one week ago and still nothing…
Ordered one week ago and still nothing has been delivered. Ordered other products from US same day and they arrived already. Very slow service. Would not recommend.
April 17, 2021
Reply from Natural Skincare Emporium
I am sorry you were unhappy with our service, however, after investigation it turns out your order was in fact delivered on the day you posted this review. You were sent a tracking no (on the day of dispatch) which showed your parcel had been delivered. We had no idea you had not received your parcel until we saw this review (you did not contact us directly). The courier had delivered your parcel to your property, but unfortunately it was left in a location where you could not find it. The situation was completely out of our control. However, we raised this issue with the courier concerned and a reply from them was forwarded to you. We work hard to offer a speedy and reliable service and to uphold our values and good reputation (as other ratings will testify). We are truly very sorry to have disappointed you on this occasion.
The ladies were very helpful 👏 They didn't have my product but kept me informed and sent it immediately when they had it.
The ladies were very helpful 👏
April 16, 2021
Reply from Natural Skincare Emporium
Thank you for your kind words and appreciation. We try to look after each customer with care. We are really happy you felt it. It means a lot to our morale x
Awesome products and very timely…
Awesome products and very timely delivery. Couldn’t ask for better service. 👏🏻
April 14, 2021
Reply from Natural Skincare Emporium
Thank you for appreciating our efforts. It makes our job a nicer one knowing that we are doing a good job. Xx
Good shopping experience.
Efficient service and very good communication by email when needed. I'll be using this service again and definitely recommend it.
April 13, 2021
Reply from Natural Skincare Emporium
Thank you for your kind words. It is much appreciated during these stressful times. X
Fantastic quick service
Fantastic quick service. Would definetly recommend them to family and friends
April 11, 2021
Reply from Natural Skincare Emporium
Thank you so much for your appreciation. We work hard to be prompt - not always easy in these uncertain times. Your happiness makes us happy too.x
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