Naturalstoneandtimber Reviews 

11
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

4.2

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(11)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service and replacements

I have recently purchased 2 lots of sleepers and rainbow sandstone from Natural stone and timber and the advice and service received was great.
The branch manager even replaced some of the broken slabs that had become damaged in the pallet.
I’m happy to use their services again.

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

We have recently laid Natural Stone in…

We have recently laid Natural Stone in our Kitchen and Oak flooring in our Hall and Lounge.

We are so pleased and can say our rooms have been transformed.

The quality of all the flooring is outstanding and good value.

Staff are knowledgeable of their products, so their advice was much appreciated.

January 7, 2022
Unprompted review
Naturalstoneandtimber logo

Reply from Naturalstoneandtimber

Thank you Julie for your review, we are pleased you are happy with your products and service you have received from our employees. We would be happy to assist with any future transformations. Thank you

Rated 5 out of 5 stars

I would just like to say how…

I would just like to say how professional & approachable it is dealing with Charli & her team at the Portsmouth branch, never a problem always a solution, I look forward to the year ahead.

Fairway Drives & Design Ltd

January 7, 2022
Unprompted review
Naturalstoneandtimber logo

Reply from Naturalstoneandtimber

Thank you Wayne at Fairway Drives for your brilliant feedback. We are always happy to deal with you. Thank you for the support

Rated 5 out of 5 stars

NST are always helpful have a good core…

NST are always helpful have a good core products base and fulfill deliveries on time. Good advice and a great display and samples area for clients to view.

January 7, 2022
Unprompted review
Naturalstoneandtimber logo

Reply from Naturalstoneandtimber

Hello Wayne, Thank you very much for your review. I am glad that we are helpful and you are happy with the service. We are very happy to have you as our customer

Rated 1 out of 5 stars

If you are capable to read your own…

If you are capable to read your own website description I’m sure you will find it. Furthermore , when I inquired about returns I was met with ignorance and negligence , you are quite possible the worst paving company I have ever come across.

January 6, 2022
Unprompted review
Naturalstoneandtimber logo

Reply from Naturalstoneandtimber

Dear Flawless landscapes, if your capable and able to please contact 02392 652923 to discuss, you are dealing with a different company not Natural stone and Timber Ltd. We have not been contacted regards any returns or problems with any of our products.

please see website link to our yellow limestone paving:
https://www.naturalstoneandtimber.co.uk/product/yellow-limestone-paving



this is not us !!!

Rated 5 out of 5 stars

Excellent customer service

Impressed by the excellent customer service from Adam and Anthony (at the Winchester branch) together with their delivery driver and also colleague Martin, I felt it only right to submit a review that reflects my thanks for their actions. Timely responses to my queries via phone/email, consequent efficient delivery and resolution of my order ensure five star rating. I would not hesitate in recommending the company.

April 20, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. Refuse to replace “one” limestone slab that had loads of natural staining in it . Then appalling treatment in the branch and by so called managers . Avoid at all costs. I will.

August 8, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look