Neck on the Line jewellery Reviews 

212
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I would not use this brand. Whilst the jewellery is lovely, the customer service is non-existence. Unable to initiate a return, over 10 messages ignored, and breach of consumer duty rights. Need to re... See more

Rated 1 out of 5 stars

Wish I'd read the bad reviews before ordering. Said item was pre order but then another email was sent to say they they'd had issues with the plating. Still not arrived, despite me asking to cancel o... See more

Rated 5 out of 5 stars

Beautiful Jewllery I bought the 6mm Figaro necklace and 6mm Figaro bracelet and the Verity hooped earring. I usually cannot wear costume jewellery I have highly acidic skin, this is why I went fo... See more

Rated 5 out of 5 stars

Lovely independent jewellery company with some great retro items. I ordered a beautiful Horse shoe stone set necklace as a Christmas present for my daughter. She absolutely loved it and wears it mos... See more


Contact info

2.7

Poor

TrustScore 2.5 out of 5

212 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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2.7

All reviews

(212)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Great value, beautiful jewellery

I was recommended to get NOTL jewellery by a friend and I'm so, so impressed by this jewellery for a really affordable price. So far, so good with me wearing my new necklace and earrings all day for two weeks and no tarnishing at all.

Delivery was fast and all the jewellery came beautifully packaged - they'd make gorgeous gifts and I'm definitely ordering again!

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

My go-to jewellery brand

My go-to jewellery brand! I love the designs and the quality is amazing. I always get asked where my jewellery is from and I’ve been wearing my pieces for years!

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

NOTL is by far the best jewellery brand…

NOTL is by far the best jewellery brand I’ve purchased from, quality is exactly what u want and the price point u can’t beat.. me and my sister have matching necklaces and we’ve not taken them off for arround a year now they still sparkle and have there beautiful gold shine ✨ my lil hoops are the same, I’ve been a NOTL customer now for arround 3/4 years and I will be for as long as I can 🥰 my absolute go to

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Wide range of beautiful jewellery

Wide range of beautiful, trendy and long lasting jewellery! Highly recommend this company if you want to keep up with all new designs, which are currently in fashion. Expensive looking pieces for the fraction of the price! Love love love ❤️

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Bought a necklace with earrings set a while ago and they have not tarnished since. The packing it came in was beautiful and good quality. 🥰 would highly recommend!

June 6, 2022
Unprompted review
Rated 1 out of 5 stars

wasted money and terrible service

At the end of March this year, I made an order on neck on the line. which I now regret. I ordered earrings that cost 28 pounds and I paid another 6.99 pounds for shipping. The first unpleasant surprise was waiting for me when the courier brought me a parcel (I made an order to Germany), and said that I had to pay customs clearance in the amount of 8 euros….
but the surprises didn't end there. I opened the package and found that one earring was broken. I contacted the support of the store, they answered me that they could send my order again. I agreed. 2 months later I still haven't received anything. after a repeated letter to support, they simply ignore me. I don't recommend anyone to buy anything here, a very unpleasant experience. My money has been wasted...

March 25, 2023
Unprompted review
Rated 5 out of 5 stars

Placed my first order and chose the…

Placed my first order and chose the lucky dip bag (as I couldn’t decide which pieces to order), every single piece is absolutely stunning, the quality and finish is amazing, in LOVE. The delivery was super quick, 10000% will be ordering again soon! 🤍

June 1, 2023
Unprompted review
Rated 2 out of 5 stars

Not worth the hassle

Bought 2 necklaces. Took about 3 weeks to arrive. Looked fine at first but both broke within maximum 4 weeks. Contacted them via Instagram and email - awful customer service. Taking ages to even reply. About 4 months later I got 1 new necklace. Would not recommend.

May 15, 2023
Unprompted review
Rated 3 out of 5 stars

Aww… I’m so disappointed ☹️

Aww… I’m so disappointed ☹️
I bought a necklace as gift about 2/3 weeks before the birthday. Unfortunately I got the year wrong she I wanted to exchange for another kind as it was past refund. Messaged them and they agreed to exchanged. Send the necklace back ( with tracking) and never heard from them again. It’s been weeks. I have recently emailed for some sort of update, and they don’t respond.

Im out the ££ and no necklace. Also no customer care.

Update change 1star to 3star
Shortly after review, I was contacted and 2 weeks later I received a necklace.

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Beaut!

Really gorgeous earrings and the green suede pouches they come in are GORJ. The heart earrings influenced me on IG and I’m glad they did

May 9, 2023
Unprompted review
Rated 4 out of 5 stars

I must say this is a lovely brand my…

I must say this is a lovely brand my sweet daughter recommended. Beautiful range of jewelry! I bought a necklace and a bracelet and they don't tarnish at all! They sparkle like diamonds! 😍 the only thing that made me a little bit upset is that the necklace is too small and I can't wear it on my neck but no worries because I turned it into a bracelet haha! #getcreative am I right? 😜 Wish you all a blessed day and happy shopping!

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Such a cute online jewelry shop with…

Such a cute online jewelry shop with gorgeous products. My order came in good time and packaged real cute. I wear my necklace lots and always get compliments on it. I get tempted to buy more jewels regularly
♥️

January 30, 2023
Unprompted review
Rated 5 out of 5 stars

Love love love !!!

I love notl! I’ve ordered jewellery from them many times and they never disappoint. The jewellery is amazing quality for the price and the designs are gorgeous. I wear my pieces in the shower every day without needing to worry about gassing or rusting. They also have amazing customer service!

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Loved the product

Received the initials necklace, super cute. It is tarnish free, I can bathe with it on or exercise with no issues. Love the product.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

I only get my jewellery here!

I’ve been buying my jewellery from NOTL for the last year and the quality is incredible!! Not only the quality but the designs are cool too. I really am obsessed.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

My favourite jewellery brand

My favourite jewellery brand! 90% of the jewellery I wear is from Neck on the Line and I reccomend to all my friends as I get so many compliments on my jewellery 🫶🏼 I’ve worn most of it for over a year, when I shower, sleep, workout and still looks good as new! I’ll only shop here for my gold tarnish free jewellery xx

January 23, 2023
Unprompted review
Rated 1 out of 5 stars

Item never arrived…

Not good place to buy anything I ordered a set of stuff for my other half before Christmas spent £50. Still haven’t arrived, the owner said he’ll resend it but he didn’t and now he’s not even responding to my emails.
Honest waste of money…

December 21, 2022
Unprompted review

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