Neilson Active Holidays Reviews 737

Booked with Neilson 4 times in a Year, trust them so much that have booked our Honeymoon for Mauritius later in the Year.

Sales and After Sales very engaged and focused on making customers happy.
The booking process through the phone was a nice experience.
There was an issue with the phone though: Calling from Switzerland I could not get through, even after approx 30 attempts on weekend and during weekday working hours. Luckily the sales rep called me after I requested by email.
I had to book through the phone line, as we wanted the accommodation only, which still can‘t be booked online.

I spoke with Natalie and Holly when booking our holiday and both were incredibly helpful, knowledgeable and friendly. They went out of their way to ensure we got exactly what we wanted at the best possible price.

I was able to book a ski holiday for myself, at short notice, easily. When I had a question I rang and got through to someone quickly who was able to answer my question. Their web site does need a tweek though. It suggests that if you are on a British Airways flight you can use their Twilight check in by finding the reference number on page 3 of your documents. I couldn’t find a reference number so rang and was told that, because it is a charter flight, I couldn’t use their Twilight check in.

Very straight forward to book our holiday.

Easy booking system. Loved the fact that flights and transport were included.

Great company amazing service
Amazing staff

Easy process to book, done on the phone so any Q's easily answered. Neilson look after you well at resort and are always available unlike other outfits.

I wanted to have more information about the place booked

The online booking was refreshingly easy.

Helpful and informative agent

Easily to get all the information required

Neilson provide an excellent level of customer service. Every member of their team make a genuine effort to give you the best holiday experience possible.

Excellent service very pleasant to deal with

This refers only to the booking experience as we have not yet had the holiday:
The website is clear and concise. The telephone booking experience is the best I can ever recall for helpfulness, knowledge, and easy.

Easy booking experience

Easy to book over the phone. As a solo traveller it can be a bit of a pian to book but Russel made it very easy and managed to book me exactly what I wanted.