We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stres... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stres... See more
Company replied
"My communication with Olguimar (Olgi) Delgado who is our manager at Nelson Alexander Commercial has always been positive. Olgi has always been professional and friendly and if she doesn't have an... See more
Company replied
Charlie and Angus were absolutely fabulous to work with for the sale of our first apartment - the absolute dream team! Both Charlie and Angus are professional, trustworthy, knowledgeable, kind and r... See more
Company replied
I have had Hollie Reeves as my Rental Manager thru Nelson Alexander Niddrie Branch for a few years. I had found Hollie to be very well experienced in her line of work. Hollie ALWAYS acts upon my queri... See more
Company replied
Written by the company
Since 1971, Nelson Alexander has been delivering real estate services to homes across the north of Melbourne out of our multi office network and was awarded the REIA 2015 Large Residential Agency of the Year Award. Nelson Alexander is unlike many real estate businesses in Australia and this gives us our competitive edge and ensures we can continue to deliver exceptional levels of service and results to our clients.
We believe that our high-quality service is driven by a commitment to being trustworthy, transparent, and always having a serious and genuine regard for "doing the right thing". Keeping our promises and acting with integrity are obligations we hold steadfast for our staff.
Our core values are based on unity and teamwork, and our unique structure allows us to work together to share ideas, knowledge and experience in order to deliver exceptional results.
Our connection with our local communities runs deep within our company’s culture, and we are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation.
Get A Free AppraisalBrunswick St, 3056, Melbourne, Australia
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have owned a property portfolio for over 20 years. Prudence Walton Pearce is the absolute best property manager ever ! Prudence is extremely knowledgeable and experienced in all aspects of property management. Prudence is pro active and an absolute professional. Prudence is a brilliant communicator and has a can do attitude. Do yourself a favour and use Prudence at Nelson Alexander It will be the best decision ever

Reply from Nelson Alexander
Nunzio was very professional and great communicator when it came to buying our property. He was accomodating to our requests for private inspection of the property and answered all our questions with honesty and transparency. The whole team we dealt with at Nelson Alexander were great and very friendly- highly recommend.

Reply from Nelson Alexander
Cheryl Garton made the leasing of the property very straightforward. She has in incredible ability to pay attention and recall details of the property. She explained every step of the leasing process well; and her concern for everyone involved comes through in every communication with her.

Reply from Nelson Alexander
Angus McPherson and Charlie Barham helped us purchase a family home and sell our existing home. They were absolutely fantastic! Genuine, honest and hard working they never skipped a beat. Highly recommend!

Reply from Nelson Alexander
*This review is for Charlie Barham, not particularly Nelson Alexander*
Professional, knowledgable, friendly and motivated.
Charlie and Angus sold the property we bought and we met them a few times at pre-sale inspections. They were always very professional, including being dressed for the part. We mainly interacted with Charlie, who had answers to our questions and if he didn't, he always sourced them promptly. Both chaps were warm and respectful in person and this also describes Charlie's written communication with us. Charlie also worked quickly to move the sale along and his motivation got us over a few last minute hurdles.

Reply from Nelson Alexander
We felt really comfortable in all our interactions with Mereoni. It was clear she was representing the best interests of the owner but she was as honest and open where she could be with buyers which we appreciated. We also observed her empathy and genuine kindness to others who missed out on the property. We would definitely look to use her as our agent if were to sell in the future.

Reply from Nelson Alexander
Above and beyond!
Angus McPherson is not only a great agent he is a great person. He went above and out of his way and beyond for us. He even helped carry a bed frame. He made our purchase seem less, open and easy. My wife and I would highly recommend Angus to sell your property.

Reply from Nelson Alexander

Reply from Nelson Alexander
My partner and I recently had the pleasure of working with Belle to buy a home, and we can't recommend her highly enough. Belle was incredibly helpful and professional throughout the entire process. She was always available to answer our questions and provided guidance every step of the way, making the buying journey much smoother. We truly felt like she had our best interests at heart.

Reply from Nelson Alexander
Fiona Hauke has been wonderful to deal with at Nelson Alexander. She is responsive and absolutely professional to deal with.

Reply from Nelson Alexander
As a remote investor Cheryl Garton's assistance was invaluable to me throughout the leasing process of my investment unit. Cheryl inspected and made recommendations on the condition of the property and efficiently managed coordination of trades ahead of advertising. She also provided helpful information and sound advice in terms of selecting the right tenant. Cheryl is a pleasure to work with and overall provided me with a stress-free experience. I highly recommend her property management services.

Reply from Nelson Alexander
I found David Mogford from the Ascot Vale branch to be extremely professional in all areas of the sale process. David’s knowledge of the market was very comprehensive and his ability to pass on the salient aspects to me as events unfolded was very reassuring. David never failed to keep in touch in a timely manner, keeping me fully informed on all matters pertinent to the sale process, which led to a very satisfactory result. I would highly recommend David and the team at Nelson Alexander when buying or selling a property.

Reply from Nelson Alexander
Patrick Tilli, refused to let me purchase my own property during auction, when he was well aware that I would be bidding on my own property which resulted in more than a 200k loss for me. Only 5 minutes prior to auction did he advise me that he would not let me bid. Most unethical real estate experience for me.
Michael McCoy and team were so great to deal with really understood what we needed and helped us achieve our goal. Michael customer service was second to none - we could not be happier with our results.

Reply from Nelson Alexander
Georgia Green was a wonderful property manager who helped us lease our apartment during COVID, as well as ongoing after that. She was always very helpful and professional and we would recommend her to anyone.

Reply from Nelson Alexander
Charlie was such a pleasure to work with and made the sale of our first apartment a really smooth and easy process! We were so grateful that our apartment sold so quickly considering the market at the time and we will definitely put our trust in Nelson Alexander again in the future!

Reply from Nelson Alexander
I found the company honest and patient as this was a very daunting task for me I would not have been the easiest client they have dealt with.
Thank you Mereoni for your understanding

Reply from Nelson Alexander
Charlie is very professional, knows the property market and provided sound advice on preparing our property for sale. Charlie assisted us with preparing our property for sale by coordinating and guiding the activities. The sale campaign was extremely well executed, and the Nelson Alexander team have been professional and a pleasure to deal with. On the day of the sale Charlie and the team were well prepared, measured, calm and achieved a fantastic outcome.

Reply from Nelson Alexander
The whole experience was very good. We were given good advice about presenting our property for sale and pricing it. Throughout the campaign we were kept informed about viewings of the property and our agents showed a large number of people through for private viewings. By the day of the auction there was strong interest in our property and we achieved an excellent outcome.

Reply from Nelson Alexander
It's always the dream scenario to get a recommendation from a friend, and our agent Rob was recommended to us by FOUR different couples we know who have sold their homes with him! Selling a house is really stressful and emotional, and Rob is a calm presence who knows what he is doing and was always on hand to answer questions and keep us fully updated on how the campaign was going. He could also see how much we love our home and the community of neighbours, and was able to somehow convey this to everyone who came through, creating that connection for them. He always made sure music was playing during our open for inspections, which I have not often seen and it makes a huge difference in adding to that buyer connection. We are thrilled with the sales result, and very happy to be handing over our home to a lovely couple, who love it as much as we do.

Reply from Nelson Alexander
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.