We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stres... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Since 1971, Nelson Alexander has been delivering real estate services to homes across the north of Melbourne out of our multi office network and was awarded the REIA 2015 Large Residential Agency of the Year Award. Nelson Alexander is unlike many real estate businesses in Australia and this gives us our competitive edge and ensures we can continue to deliver exceptional levels of service and results to our clients.
We believe that our high-quality service is driven by a commitment to being trustworthy, transparent, and always having a serious and genuine regard for "doing the right thing". Keeping our promises and acting with integrity are obligations we hold steadfast for our staff.
Our core values are based on unity and teamwork, and our unique structure allows us to work together to share ideas, knowledge and experience in order to deliver exceptional results.
Our connection with our local communities runs deep within our company’s culture, and we are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation.
Get A Free AppraisalBrunswick St, 3056, Melbourne, Australia
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic and responsive service, really value this as a landlord living interstate. Very approachable and professional! Tahlia in patticular has been very helpful.

Reply from Nelson Alexander
I’ve been renting through Nelson Alexander for a while now, and I've had an excellent experience working with Ebony Newbound as my current property manager and through a recent rental application. She was responsive, organised and clear throughout the entire process, and made what can normally be a stressful situation feel straightforward.
What stood out most was how she handled timing and logistics. She understood my situation, kept me updated without me having to chase, and made sure everything stayed smooth right through to securing the new lease. It took a lot of stress out of the process.
Everything moved efficiently from inspection through to approval, and I genuinely felt supported throughout the whole process.
Highly recommend Ebony for anyone looking for a property manager who is competent, approachable and reliable.
It’s was a great meeting I like everything hope u guys also work with Nelson

Reply from Nelson Alexander
We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stress-free, from the initial viewing to moving in and throughout our tenancy. Any issues or questions we had were handled promptly and with care. It's rare to find someone so reliable and easy to deal with in the rental market. Highly recommend Jake if you're looking for someone who truly looks after tenants!

Reply from Nelson Alexander
Travis Dulic was a great agent to work with and I would recommend using him in the future. He was prompt and clear with communication, as well as trustworthy and true to his word. This went a long way when managing the stress that comes with such a big thing like purchasing a property.

Reply from Nelson Alexander
It is absoultey a pleasure working with Olgi in managing my properties. She is always responsive and resourceful. Always try her best to manage every situation big or small. Definitely a top property manager in this industry.

Reply from Nelson Alexander
Georgia was always very helpful, and took me to see houses at times that suited me. She alway returned my texts and phone messages. I would highly recommend her.

Reply from Nelson Alexander
Appreciated the guidance and assistance from our Property Manager, Gradi Masudi. My experience has been very positive. Communication has been handled in a timely manner, and most issues have been addressed as needed. Overall, things have run very smoothly.

Reply from Nelson Alexander
Rob Cattanach was excellent to work with, guiding us through the pre-sale and campaign process. We valued and trusted Rob's industry experience and felt that the Nelson Alexander team based approach worked really well.

Reply from Nelson Alexander
Connie and Michael were a delight to work with on the sale of our home. They are friendly, responsive, and professional. At all times we felt guided and supported through the process, a true testament to their dedication and integrity. We were really happy with the result and appreciated seeing their delight on auction day as well. You won't regret working with them on the sale of your property.

Reply from Nelson Alexander
Service provided by Stephanie was unsatisfactory, with noticeable unprofessional behavior toward the customer. Reassignment is recommended where appropriate.

Reply from Nelson Alexander
We trusted Connie, Michael and team at Nelson Alexander with the recent sale of my elderly parents. The sale was handled quickly, with utmost kindness and professionalism. A great result achieved. We can’t thank the team enough for going well over and above to help us all.

Reply from Nelson Alexander
The service provided by Connie, Luke, and team at Nelson Alender was exceptional. Their sales strategy, communication & honest approach not only provided us with a sense ease & confidence it most impotently yielded a result far above our expectations. I would happily recommend them to anyone seeking to buy or sell in the area.

Reply from Nelson Alexander
William Kuzu has been an amazing help, and the team here is always great and welcoming.
William always gets back to you promptly if you have any questions and is clear in his explanation's, professional would recommend William looking for a reliable property manager

Reply from Nelson Alexander
Having Will from Nelson Alexander as my property manager is a huge blessing as he endeavours to keep me informed about my property. He is definitely well versed and informed about all rental rules and needs.

Reply from Nelson Alexander
William Kuzu has been great to deal with. Highly recommend 👌

Reply from Nelson Alexander
Will is great deal to be with and so understanding about the situations of customer and I'm satisfied n happy as a customer

Reply from Nelson Alexander
Fiona has been a great manager for our investment. Ever reliable and consistent in approach.

Reply from Nelson Alexander
I met Rob at one of his open homes, and although that property wasn’t the right fit, he took the time to understand what we were really looking for. From that point on, he was proactive in helping us find the right place. Nothing was ever too much trouble.. even my “silly” questions were met with patience and honesty. And he helped me navigate the complexity of organising inspections with one of us being interstate. Rob is such a genuine person to deal with, just great support and guidance along the way.

Reply from Nelson Alexander
I have had Hollie Reeves as my Rental Manager thru Nelson Alexander Niddrie Branch for a few years. I had found Hollie to be very well experienced in her line of work. Hollie ALWAYS acts upon my queries and requests promptly and efficiently. I cannot do without her. Her advice and work on various issues have always been dealt with professionally. Regards Lorraine Calleja

Reply from Nelson Alexander
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.