Nelson Alexander Reviews 6,292

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making processes smooth and stress-free. Many people highlight the exceptional customer service, noting prompt and efficient handling of queries and requests. Reviewers appreciate the quick response times and clear communication, which contributes to a positive and supportive experience. Conversely, a small portion of people felt dissatisfied with the service, mentioning a revolving door of inexperienced staff and a perceived lack of care for landlords. Some customers also reported unsatisfactory customer service, with unanswered communications and unprofessional behavior.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, often describing it as fantastic, responsive, and efficient.... See more

Customer service

Users describe positive interactions with customer service. Many customers felt guided and supported,... See more

Response time

Clients share positive opinions on response times. Many customers highlight the responsiveness and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience working with Jake Melchiorre as our rental agent. From the very beginning, he was professional, responsive, and genuinely helpful. He made the entire process smooth and stres... See more

Company replied

Rated 5 out of 5 stars

I have had Hollie Reeves as my Rental Manager thru Nelson Alexander Niddrie Branch for a few years. I had found Hollie to be very well experienced in her line of work. Hollie ALWAYS acts upon my queri... See more

Company replied

Rated 5 out of 5 stars

Connie and Michael were a delight to work with on the sale of our home. They are friendly, responsive, and professional. At all times we felt guided and supported through the process, a true testament... See more

Company replied

Rated 5 out of 5 stars

I met Rob at one of his open homes, and although that property wasn’t the right fit, he took the time to understand what we were really looking for. From that point on, he was proactive in helping us... See more

Company replied


Company details

  1. Real Estate Agency
  2. Real Estate Agents
  3. Real Estate Rental Agency

About Nelson Alexander

Written by the company

Committed To Service

Since 1971, Nelson Alexander has been delivering real estate services to homes across the north of Melbourne out of our multi office network and was awarded the REIA 2015 Large Residential Agency of the Year Award. Nelson Alexander is unlike many real estate businesses in Australia and this gives us our competitive edge and ensures we can continue to deliver exceptional levels of service and results to our clients.

Our Core Values

We believe that our high-quality service is driven by a commitment to being trustworthy, transparent, and always having a serious and genuine regard for "doing the right thing". Keeping our promises and acting with integrity are obligations we hold steadfast for our staff.

Our core values are based on unity and teamwork, and our unique structure allows us to work together to share ideas, knowledge and experience in order to deliver exceptional results.

Our connection with our local communities runs deep within our company’s culture, and we are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Mereoni was just amazing

Mereoni was just amazing - from the get-go she was full of advice and guidance for how to set our home up for sale. And her network of people to support that from staging to painting were all excellent. She made a real difference to how we presented our home, and in a really tricky market we got a good result.

November 8, 2024
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Reply from Nelson Alexander

Hi Nigel and Miky,

We are thrilled to hear about your positive experience with Mereoni. It's wonderful to know she provided you with the guidance and support you needed to successfully sell your home. We appreciate your kind words about her network of professionals and the positive impact they had on your home's presentation.

Nelson Alexander

Rated 5 out of 5 stars

Professional service - just what we were after!

Michael was fantastic to work with. He listened and communicated in a calm manner, making it a pleasant experience during a stressful time of selling our first home. I highly recommend Mick, he's someone you can trust to deliver.

November 29, 2024
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Reply from Nelson Alexander

Hi Cam,

We're thrilled to hear about your positive experience with Michael. It's wonderful to know that he was able to make a potentially stressful process feel more manageable. We appreciate your kind words and will share your feedback with him.

Nelson Alexander

Rated 4 out of 5 stars

Mereoni was great providing continued…

Mereoni was great providing continued support on the property looking to maximise the sale. She was friendly, down to earth and was able to break things down in a manner easy to understand.

December 2, 2024
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Reply from Nelson Alexander

Hi Simon,

We appreciate your kind words about Mereoni. We're thrilled to hear that she provided excellent support and made the process easy to understand. We strive to provide a positive experience for our customers, and we're glad that Mereoni was able to meet your needs.

Nelson Alexander

Rated 5 out of 5 stars

Very impressed

From start to finish, Mereoni was extremely knowledgeable , friendly and professional. Her advise was spot on and she achieved a better than expected sale price. Mereoni made the whole process easy and kept me up to date with everything that was happening. Nothing was too much trouble and I would not hesitate in recommending Mereoni

December 2, 2024
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Reply from Nelson Alexander

Hi Helen,

We are thrilled to hear about your positive experience with Mereoni. It sounds like she went above and beyond to ensure a smooth and successful sale. We appreciate your kind words and are delighted that she exceeded your expectations.

Nelson Alexander

Rated 5 out of 5 stars

Charlie Barham - Highly recommended

We engaged Charlie Barham to sell our home in Collingwood, as his calm and professional manner put us both at ease through could be a stressful period. His market knowledge, excellent engagement with prospective buyers and overall strategy gave us the utmost confidence of a great result. Charlie exudes a certain balance in our dealings; he always put us at ease whilst ensured that a high level of professionalism was maintained at all times and we were entirely comfortable to trust his process throughout the campaign. We achieved an above expectation result, and i think in no small part of having Charlie leading our sales team. I would be happy to recommend Charlie and the team at Nelson Alexander to anyone.

November 27, 2024
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Reply from Nelson Alexander

Hi James and Jennifer, We are very pleased to hear about your positive experience with Charlie. It's wonderful to know that his expertise, professionalism, and dedication helped you achieve a great result. We value your trust and appreciate your kind words about Charlie and our team.

Nelson Alexander

Rated 5 out of 5 stars

A wonderful team to deal with

A wonderful team to deal with. Lots of care and support with a personalised approach to cater for all needs. Good communication throughout the process with lots of patience and understanding. Amazing experience. They are the best.

November 26, 2024
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Reply from Nelson Alexander

Thank you for your kind words Catherine. We are delighted to hear that you had such a positive experience. We strive to provide excellent customer service and are pleased that you felt our team was caring, supportive, and attentive to your needs. We appreciate your feedback and will continue to work hard to maintain this level of service.

Nelson Alexander

Rated 5 out of 5 stars

Stress free house sale

It was great working with Charlie Barham who worked absolute magic for us. I had dealt with Charlie on the original purchase of the house so didn't twice about engaging him again. He is incredibly professional, has things in complete control and takes care of all the small details. I have only dealt with Nelson Alexander for the purchase and sale of our properties as I know the job will be done properly.

November 27, 2024
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Reply from Nelson Alexander

Hi Shireen, We are so happy to hear about your positive experience with Charlie. It's wonderful to know that he was able to help you again with the sale of your home. We strive to provide our clients with the best possible service, and we're thrilled that Charlie was able to exceed your expectations.

Nelson Alexander

Rated 5 out of 5 stars

Bought an apartment.

I recently bought an apartment through Nelson Alexander, the agent was Robert Cattanach. He was very amenable and helpful. He was not 'pushy', my impression of him was that he was honest and ethical. He was calm and patient, and made a stressful process relatively easy & straightforward.

November 19, 2024
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Reply from Nelson Alexander

Hi Liz,

We appreciate your kind words about your experience with Robert Cattanach. It's wonderful to hear that he was able to make the process of buying an apartment less stressful and more straightforward for you. We are committed to providing our clients with a positive and supportive experience, and we are thrilled that Robert was able to meet your expectations.

Nelson Alexander

Rated 5 out of 5 stars

Kudos to my Rental Manager

My Rental Property Manager, Michael Rashoo provides a service I thought was long lost in terms of being so reliable in everything he says and does, is traditional in genuinely caring about his clients and can be relied on to get the job done.

I have more than one property that Michael looks after and I can honestly say after over 10 years, I have rarely had any major issues with tenants and services provided under Michael's care.

He is a credit to the Nelson Alexander brand and I can comfortably recommend him for any property management related work anyone would require.

November 20, 2024
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Reply from Nelson Alexander

Hi Robert and Nancy,

Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you have been so satisfied with the service you have received from Michael. It is truly rewarding to know that our team members are making a positive impact on our clients' lives. We appreciate your loyalty and trust in our company.

Nelson Alexander

Rated 1 out of 5 stars

Kinga Szwed in Keilor East was very…

Kinga Szwed in Keilor East was very rude to deal with. I do not recommend dealing with them at all for buying or selling. Very rude and abrupt.

November 6, 2024
Unprompted review
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Reply from Nelson Alexander

Dear "Private Person",

We have discussed your recent feedback with the team, and it has been brought to our attention that the conversation you had with your Property Manager was somewhat difficult. Specifically, it appears that you were unresponsive when she attempted to discuss your outstanding rent payments and a recent rent increase that had been issued.

As Property Managers, it is Kinga's responsibility to ensure that tenants fulfill their obligations, including timely rent payments. She was simply trying to address these matters with you. Kinga is a highly experienced professional, and her communication with all clients is consistently clear and respectful.

We kindly ask that you approach future communications with your Property Manager in the same respectful manner you would expect in return.

Thank you for your understanding.

Sincerely,
Nelson Alexander

Rated 5 out of 5 stars

Excellent communication, easy and a fabulous result

Nelson Alexander were very easy to sell my house with. They gave me great advice prior to the campaign, and on auction day. Anthony was a great communicator, updating me regularly both on the phone and email. If I were to sell again - I'd use him!

October 26, 2024
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Reply from Nelson Alexander

Hi Anna,

We appreciate your kind words and are thrilled to hear about your positive experience selling your home. We strive to provide our clients with exceptional service and guidance throughout the entire process. It's wonderful to know that Anthony's communication and expertise were valuable to you.

Nelson Alexander

Rated 5 out of 5 stars

Paul Spirli

Paul Spirli, Nelson Alexander North Carlton Office, is a professional and passionate Agent who managed the recent campaign for the sale of our apartment in Coburg and dealt with all interested Buyers.
He attended the Opens on time looking pristine and followed up all enquiries and kept us, the Vendors, fully informed as to interest following through to the successful sale which only saw the property on the market for several weeks. Paul works with his Colleague, Janine Ballantyne, and they make a great Team. I would not hesitate using them again.

November 15, 2024
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Reply from Nelson Alexander

Hi Helen and Bob,

Thank you for your kind words. We are delighted to hear that you had a positive experience with our agent and that you were impressed with their professionalism and dedication. We are proud of our team and strive to provide exceptional service to all our clients.

Nelson Alexander

Rated 5 out of 5 stars

Stellar experience

Working with Angus was an absolute pleasure. In an industry that is often plagued with problematic stereotypes - Angus and his team were the exception. From the beginning of our conversation, he managed everything and coordinated between various parties to ensure that everything hummed along seamlessly. We trusted him completely with our biggest and most important asset and sale of our property. He kept us up to date at every step and empowered us to make the right choices. I would highly recommend Angus and his team to those looking for an experience of mutual respect and peace of mind.

November 13, 2024
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Reply from Nelson Alexander

Hi Tina,

Thank you for your kind words. We're so glad to hear that you had a positive experience working with Angus and his team. We strive to provide our clients with the highest level of service and it's rewarding to hear that we were able to meet your expectations.

Nelson Alexander

Rated 5 out of 5 stars

Easy first home buy

Georgia was fantastic from beginning to end, guiding me - a novice in this area - with clarity and patience. She was always very responsive and displayed a very high level of professionalism. Could not have asked got more! Thanks again, Georgia

November 12, 2024
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Reply from Nelson Alexander

Hi Alastair,

We are thrilled to hear about your positive experience with Georgia. Her dedication to providing clear and patient guidance is truly appreciated. We strive to ensure our customers receive the best possible service, and it's wonderful to know that Georgia exceeded your expectations.

Nelson Alexander

Rated 5 out of 5 stars

We purchased a property in Ascot vale…

We purchased a property in Ascot vale and moved in yesterday. From the beginning to end of our journey purchasing this property was very smooth and easy because agent David Mogford at Ascot vale provided such an excellent service to us. He shown us highly professional services can’t ask more.
Thank you David!

September 18, 2024
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Reply from Nelson Alexander

Hi David and Yvonne,

We are so pleased to hear about your positive experience purchasing your property in Ascot Vale. It's wonderful to know that David provided such exceptional service throughout the process, making it smooth and easy for you. We appreciate your kind words and are delighted that you are happy with your new home.

Nelson Alexander

Rated 4 out of 5 stars

Property purchase …

Mereoni was helpful and prompt in attending to my queries and requests

October 11, 2024
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Reply from Nelson Alexander

Hi David,

We appreciate your kind words about Mereoni's helpfulness and responsiveness. We're glad you had a positive experience.

Nelson Alexander

Rated 5 out of 5 stars

Anthony was extremely good at communicating throughout the whole sale process.

Anthony was extremely good at communicating the strategy for selling the house. He worked hard to keep me fully informed as to what was happening with the sale at all stages. I followed his advice regarding staging, change of price range and auction day strategy. Resulting in a very good outcome.

October 30, 2024
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Reply from Nelson Alexander

Hi Paul,

Thank you for your kind words. We are delighted to hear that you had such a positive experience selling your home. We appreciate your feedback and are thrilled that our team was able to achieve a great outcome for you. We strive to provide exceptional service and are committed to keeping our clients informed throughout the entire process.

Nelson Alexander

Rated 5 out of 5 stars

highly recommend Tee

Tee from Nelson Alexander Brunswick is an absolute gem. I was in a tricky situation needing to sell my apartment while also living interstate.
Tee handled everything with ease, going above and beyond to help me out with every aspect of selling the apartment. Not only that, she sold it ahead of schedule and for a fantastic price. Tee made what can be a stressful situation so easy and enjoyable. I would highly recommend working with Tee.

October 28, 2024
Unprompted review
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Reply from Nelson Alexander

Hi Erin,

We are thrilled to hear about your positive experience with Tee. It's wonderful to know that she made the process of selling your apartment so smooth and enjoyable, especially given the challenges you faced. We appreciate your kind words and are glad Tee went above and beyond to support you.

Nelson Alexander

Rated 5 out of 5 stars

Great experience

Anthony was fabulous to work with as a first time seller. He explained everything clearly and was great at communicating throughout the process. He gave us really valuable guidance on where to focus with improving the property, as well as what we didn't need to worry about. We were very happy with the result.

October 30, 2024
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Reply from Nelson Alexander

Hi Kathryn,

We're so glad to hear about your positive experience with Anthony. It's wonderful to know that he was able to provide you with the guidance and support you needed as a first-time seller. We appreciate your kind words and will share your feedback with Anthony.

Nelson Alexander

Rated 5 out of 5 stars

Anthony provided a comprehensive and highly professional experience.

Anthony provided a comprehensive and highly professional approach which was refreshing, and I would have to say, he is the best agent I have come across. His approach was pleasant, engaging, and thorough with constant updates throughout the process and great attention to strategy in order to get the best outcome. I recommend him highly !

October 30, 2024
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Reply from Nelson Alexander

Hi,

We're thrilled to hear about your positive experience with Anthony. It's wonderful to know that he provided you with such a comprehensive and professional approach. We appreciate your kind words and are delighted that you found his service to be engaging and thorough.

Nelson Alexander

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