NemID Reviews 

2,365
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Dear All, I am so disappointed I could not get any support. I typed my query in the message box but it did not get sent through. The expected chat with the support team never started for some st... See more

Rated 1 out of 5 stars

This useless piece of garbage so-called "Nem ID" keeps forcing me to using it, whenever I am about to order something such as buying some games on Steam, whenever I wanted to some games, or order so... See more

Rated 1 out of 5 stars

Not helpful - living abroad, requesting a NemID online, doesn’t go through, being told to travel to Denmark to fix the problem. Really ?!!? No!! Issue solved at MitID.dk, scanning the passport and voi... See more

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2.2

Poor

TrustScore 2 out of 5

2K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.2

All reviews

(2,365)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

One star is too many

One star is too many. When sending a message, there is no way to see what happens. After long time waiting a useless answer appears. Then I type another question, and before a question can be completed, the conversation is closed.
Just stop this meaningless waste of timeand admit there is no help.

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Quick and competent

Quick and very competent service. I am extremely satisfied :-)

January 9, 2022
Unprompted review
NemID logo

Reply from NemID

Hi Heidi

Thank you very much for the great review. We really appreciate that you have taken the time to give this review.

Best regards,
Lise

Rated 1 out of 5 stars

Please, God, no

Living in Copenhagen as a foreigner is impossible thanks to you guys. I appreciate your service but please, have some love and understanding for us immigrants. I just want to set up a bank account so I can finally get paid for this job I've had for months. Nem-ID is the worst thing that ever happened to me, and I've been divorced six times.

January 6, 2022
Unprompted review
NemID logo

Reply from NemID

Hi Lotte

Thank you for the review. I am sorry to hear about your problems. It should not be that difficult but you need to contact Borger Service in your local municipal and get them to set up the NemID. There you can get it instantly.

Best regards,
Lise

Rated 3 out of 5 stars

Okay, but also not okay

I got my problem solved, but the dialog was very sluggish, it seemed like the supporter was busy with a lot of other customers at the same time. There was not really a dialog, I just wrote about my problem, and got a reply - and goodbye. But it worked for me. Luckily I am not an older person, it must be impossible for them to follow that pace and limit instruction.

January 3, 2022
Unprompted review
Rated 1 out of 5 stars

Very bad phone service

Very bad phone service - you get redirected from "push this number or else push this number" and at no point do you actually get to talk to a real person.
Chat service was OK, but very unappealing - no "hello" or "have a nice day", she just logged off in the middle of the conversation.

November 26, 2021
Unprompted review
Rated 2 out of 5 stars

Terrible handling

Terrible handling

The support was nice, simple, exactly what I wanted. On the other hand, I had to press send message button like 50 times in order to send a message. Overall the interface is strange and for some reason its opened in another window (could be done as a chat head or just chat, like other sites do)

September 23, 2021
Unprompted review
Rated 1 out of 5 stars

A very non-helpful support system which…

A very non-helpful support system which in 0 degree will help solve your issues with NETS.

September 20, 2021
Unprompted review
NemID logo

Reply from NemID

Hi Camilla

Thank you very much for taking the time to gives us a review. Unfortunately we are not able to solve all issues in our phone service or in the chat support. Sometimes it requires a visit to Borgerservice to solve the issue.

Best regards,
Lise

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