On entering the shop I received a warm welcome and greeting from the staff member. I then looked round and was helped to pick up booklets and samples relevant to my room planning. That member also h... See more
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Kye and Callum arrived early (which was a good thing), were efficient and courteous, and carefully delivered four chairs down two narrow flights of stairs to the garden. The chairs themselves are stur... See more
Company replied
The service from Neptune has been excellent - from the shop in Bath and the delivery guys Nev and Evan who were so helpful and friendly . They did a great job setting my table up and with information... See more
Company replied
The delivery men were superb- Steve and Ryan. Their customer service and product knowledge was excellent. We had a large order and 2 chairs didn’t quite fit and they liaised with customer service and... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Bath
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, United Kingdom
- 01225 465301
4.8
Excellent
290 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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THIS COMPANY STANDS OUT FOR EXCELLENCE
Every item we have purchased from this brilliant company has been excellent. The showroom at Bath is a joy to walk around and has an amazing cafe.
October 1, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience with Neptune
Great experience, Abi, Mia and Bea at the Bath store were incredibly helpful with design and ordering while the delivery team (Mihai and Ninel) went above and beyond with furniture assembly and placement. Neptune may not be cheap but the product quality and service levels are the best!
September 17, 2025
Unprompted review
Reply from Neptune - Bath
Thank you so much for your wonderful feedback! We're delighted to hear you had such a great experience at our Bath store. Abi, Mia, and Bea will be thrilled to know their design and ordering support made a difference, and we’ll be sure to pass on your kind words to Mihai and Ninel as well. We hope you enjoy your new furniture, and we look forward to welcoming you back in the future! Warm regards, Tilly, Mia and The Neptune Bath Team.
Great service from John & Jason
Great service from John & Jason!
Thank you very much!
September 17, 2025
Unprompted review
Lee and Raul were exceptional
Lee and Raul were exceptional. They were polite and efficient. Our kitchen table was assembled with care whilst the bedroom drawers were placed exactly where they were needed.
September 2, 2025
Unprompted review
Reply from Neptune - Bath
Hi Paul! Thank you for taking the time to leave us your 5* review and for your comments about Lee and Raul . We love reading reviews about our teams and will be sure to pass this on. We look forward to seeing you again soon either in store, or online. With warmest regards. Scott
Fabulous delivery service
Fantastic service from start to finish, Alfi & Josh were amazing for us this morning, delivered our lovely sofa, they were both so respectful of our property too. Very caring in the way they put the sofa together.
Called 1/2 hour before they were due to arrive and just really nice guys! Couldn’t fault this service we are very pleased!
September 3, 2025
Unprompted review
Reply from Neptune - Bath
Hi Shelley, Thanks so much for the kind words! We’re thrilled to hear Alfi and Josh made your delivery a great experience — we’ll be sure to pass this on to them. Warm regards, Tilly and the Neptune Bath team.
Sean and Josh were excellent
Sean and Josh were excellent, a credit to the company.
Polite, professional and went the extra mile (outside of driving) to deliver the goods carefully and with great customer service. Thanks Chaps.
August 20, 2025
Unprompted review
Reply from Neptune - Bath
Hi Craig, Thanks so much for the kind words! We’re thrilled to hear Sean and Josh made your delivery a great experience — we’ll be sure to pass this on to them. Warm regards, Tilly and the Neptune Bath team.
My Neptune Kitchen has just been…
My Neptune Kitchen has just been installed and I’m overjoyed. From my first visit to the store in Bath - to meeting my lovely kitchen designer Silvia and everyone involved - it’s been wonderful. Silvia listened to what I wanted and made it happen. My kitchen is very important to me and I now have the beautiful functional family space I wanted. I’m so very happy.
August 19, 2025
Unprompted review
Reply from Neptune - Bath
Hi Sue, Thank you so much for your kind words! We're absolutely delighted to hear how happy you are with your new kitchen. Silvia will be thrilled to know how much you appreciated her support and design expertise. Wishing you many happy moments and memories in your new kitchen! Warmest regards, Tilly and the Neptune Bath team.
A lovely piece of furniture
A lovely piece of furniture - really good quality.Staff at Bath store helpful and friendly as were the delivery men.
August 6, 2025
Reply from Neptune - Bath
Hi Janette, Thank you for your feedback, we are so happy your delivery went well and you are happy with your furniture piece. We look forward to seeing you soon. Best wishes Tilly and the rest of the Neptune team.
The two lads Andre and Liam were on…
The two lads Andre and Liam were on time, polite and professional. A good job well done. Thank you.
July 30, 2025
Unprompted review
Reply from Neptune - Bath
Hi Andrew, Thank you for your feedback, we are so happy your delivery went well . We look forward to seeing you soon. Best wishes Tilly and the rest of the Neptune team.
You get what you pay for - delighted!
Saw these great barstools in the Bath shop and ordered them online once home and we’d checked the dimensions. Delivered in a couple of days - brilliant. Despite being reassuringly expensive, the quality is superb and they are very comfortable underlining the old adage, “You get what you pay for”.
July 9, 2025
Reply from Neptune - Bath
Hi Steve, Thank you for your feedback, we are so happy you love your bar stools. We look forward to seeing you in store again soon. Best wishes, Kimberley, Tilly and the rest of the Neptune team. xx
Efficient
Efficient
Pleasant staff with good phone attitude that helped take phone order and pay with none of these passwords and login’s etc
July 9, 2025
Reply from Neptune - Bath
HI Philip, Thank you for your review, I'm so glad you had an efficient and pleasant experience with us. We look forward to seeing you again soon. Best wishes, Kimberley, Tilly and the rest of the Neptune team xx
Poor service for the dispatch of just one Neptune colour test pot.
I ordered a Neptune emulsion test pot on 28th May which after several phone calls did not arrive until the end of last week - 21st June.
The delay has caused problems with decorating schedules which are very difficult to rebook.
Also told would arrive promptly by courier company but
eventually received by Royal Mail.
June 23, 2025
Reply from Neptune - Bath
Hi Kirk, thank you for getting in touch. We understand your disappointment with the paint order, we appreciate you bringing this to our attention and are sorry that this caused delay. Please do give me a call on 01225465301 or send me an email on tilly.goldsmith@neptune.com, so we can discuss this further. We hope you'll continue to consider us for future purchases. Best Wishes, Tilly, Kimberley and the rest of the Neptune Bath team.
Prompt, courteous and practical
My enquiry was dealt with promptly and courteously and provided a solution
June 20, 2025
Unprompted review
Reply from Neptune - Bath
We're happy to hear that your enquiry was dealt with promptly and courteously, and that we provided a solution. Thank you for your feedback, Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Ordering and delivery of the paint, shop visits
Ordering and delivery of the paint we wanted was easy and quick- next day. Very expensive but it does apply easily and covers well.
The shops are lovely, we are modelling our bedroom around one of your sets, Would describe as a John Lewis competitor, but not entirely convinced by the staff or there product knowledge, had a simple conversation with the Swindon branch, quite clueless, Bath branch better but still lacking obvious knowledge, JL far better. A wiff of mutton which needs to be addressed, but we will return. Design and quality both v good.
June 11, 2025
Reply from Neptune - Bath
Hi Steve, we are so happy to hear that you found our ordering and delivery process easy and quick, and that the paint applies well. We appreciate your feedback regarding product knowledge at our Swindon and Bath branches, I will address this with my team. We look forward to seeing you again soon. Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Dave & Nev were excellent
Dave & Nev were excellent, very knowledgeable and left everything spotless
May 22, 2025
Unprompted review
Reply from Neptune - Bath
Hi Clive, I'm so glad your delivery went well. We look forward to seeing you again soon in store. Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Great customer service
Great customer service. Quality, timeless well made products.
The Bath store is a gorgeous place to shop from the moment you enter the courtyard and the fabulous cafe offers a warm welcome and amazing treats!
May 28, 2025
Reply from Neptune - Bath
HI Suzie! We are so glad you love the Bath store as much as we do. We look forward to seeing you again soon, Best wishes from Kimberley, Tilly and the rest of the Neptune team. xx
My experience with Neptune
Extremely helpful and efficient in all respects.
Excellent delivery staff too / very helpful and careful.
May 22, 2025
Reply from Neptune - Bath
Hi Caroline, We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear that you found our team helpful and efficient! Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Great delivery experience
Delivery experience was perfect. Josh and Alfi let us know in advance when they would arrive, arrived on time, and were very helpful and polite.
New dining chairs look great.
May 14, 2025
Unprompted review
Reply from Neptune - Bath
Thank you for your kind words! We're thrilled to hear that you had a positive delivery experience and are happy with your new dining chairs. We'll be sure to pass your feedback along to the delivery team.
Product lovely but delivery not great &…
Product lovely but delivery not great & it’s the second time it’s happened
May 8, 2025
Reply from Neptune - Bath
Hi Carol, firstly thank you so much for leaving us a review, we're so glad you enjoyed our product! Thank you for your feedback on the delivery experience. We're committed to providing a seamless experience for all our customers, I will follow this up with the relevant teams for you. We look forward to seeing you again soon in store. Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Great experience from start to finish
Great experience from start to finish. The gents who delivered my sideboard were very friendly and helpful. Can’t thank everyone enough.
May 7, 2025
Reply from Neptune - Bath
Dear Hayley, Thank you so much for your review, we are so happy that you had a great experience and that the delivery team were brilliant too. We hope you love your sideboard and look forward to seeing you again soon. Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
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