On entering the shop I received a warm welcome and greeting from the staff member. I then looked round and was helped to pick up booklets and samples relevant to my room planning. That member also h... See more
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Kye and Callum arrived early (which was a good thing), were efficient and courteous, and carefully delivered four chairs down two narrow flights of stairs to the garden. The chairs themselves are stur... See more
Company replied
The service from Neptune has been excellent - from the shop in Bath and the delivery guys Nev and Evan who were so helpful and friendly . They did a great job setting my table up and with information... See more
Company replied
The delivery men were superb- Steve and Ryan. Their customer service and product knowledge was excellent. We had a large order and 2 chairs didn’t quite fit and they liaised with customer service and... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Bath
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, United Kingdom
- 01225 465301
4.8
Excellent
290 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Unhappy with my table and the service I received.
My light wood was delivered and there was a large black knot in the wood that looks like a big dirty mark which I’m not happy with. The one in the shop didn’t look like this. I phoned the store and was told it was the nature of the wood and meant they couldn’t guarantee a replacement wouldn’t be the same so they couldn’t exchange it. I had to chase twice to get this response as no one called me back when they said they would. The only option was a refund but I’d already ordered and paid for chairs to match. I realised the natural wood would have variations in it and would have been perfectly happy with that. But I’m left with no option but to keep a substandard table which I still like but isn’t great considering I paid £2,500 for it. I’m not impressed and probably won’t buy anything from Neptune again.
April 9, 2025
Reply from Neptune - Bath
Hi Debbie, Thank you for writing this review. We understand your disappointment with the knot in your light wood table, we appreciate you bringing this to our attention and are sorry that you weren't happy with the response on this. We as a team strive to provide excellent customer service, with this in mind I would like to speak to you over the phone to go through this properly. Please can you give the store a call and ask to speak with Kimberley and I can go over the options with you. We hope you'll continue to consider us for future purchases. Best Wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Bea at Neptune Bath was really…
Bea at Neptune Bath was really excellent in explaining what ex- display items were available and then keeping us posted.
The only downside was that the system for buying ex-display means that the store will not release the item until the replacement is guaranteed so that puts pressure on arranging collection.
April 3, 2025
Unprompted review
Reply from Neptune - Bath
Hi Deborah, Bea will be over the moon with this review, I am so glad that you had an amazing experience. Completely understand your frustration, thank you for raising, I will feed this back with the appropriate teams. We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the Neptune Bath Team. xx
It’s my second time of buying your…
It’s my second time of buying your white coffee table. I love it and the overall experience was excellent. Bath staff are lovely and the delivery/driver was courteous and helpful. Many thanks.
My marking was not a hundred percent because of charges for delivery. It was only a small table and I would have liked the option to pick up.
March 19, 2025
Reply from Neptune - Bath
Hi Irene, We are so glad you love your coffee table and that you had a lovely experience from start to finish, that is exactly what we strive for at Neptune. Thank you for your honestly in regards to the delivery charge, unfortunately our stock rooms are very small so can not accommodate collections however I will flag this for you. We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the Neptune Bath Team. xx
The Bath store looks so lovely
The Bath store looks so lovely, love all the displays. Such lovely helpful girls. Mia was amazing with helping choose a gift for my mother in law!
March 4, 2025
Unprompted review
Reply from Neptune - Bath
Hi Ella, thank you for taking the time to leave us this review, we really appreciate it! Mia will be delighted. We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the Neptune Bath Team. xx
The professionalism and support…
The professionalism and support throughout the project was outstanding. I can't rate them highly enough.
February 10, 2025
Reply from Neptune - Bath
Good Afternoon Denise, thank you so much for taking the time to write this. Silvia is delighted! We are so pleased that all aspects of your experience with us went well, and we really hope you are enjoying your beautiful new space. We look forward to seeing you in store again soon! Best Wishes - Kimberley, Tilly, Silvia and the Neptune Bath Team.
Lovely furniture, customer journey requires improvement
Lovely furniture, just a shame the customer service is lacking. The team in store were great although delays in delivery were poorly communicated and there seem to be multiple systems across the business that don’t talk to each other meaning lots of inconsistent messaging throughout our customer journey.
February 12, 2025
Reply from Neptune - Bath
Hi Pippa, it looks as though you ordered these products online yourself, unfortunately we can not see these orders and so can not update you. In future if you place the order with us in store we regularly check and update customers as and when items are delayed. I sincerely apologise on behalf of the Neptune team and would be happy for you to email me personally if you wanted to discuss this in more detail - kimberley.thomas@neptune.com. Best Wishes Kimberley, Tilly and the rest of the Neptune Bath team xx
Reply from Neptune - Bath
Hi Maurice, thank you for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the Neptune Bath Team. xx
We are over the moon with the oval…
We are over the moon with the oval Stratford oak table. It’s classy, stylish and the workmanship is impeccable.
Thank you Neptune.
January 22, 2025
Reply from Neptune - Bath
We are so glad that you love your table Dionne. Thank you so much for leaving us a review. We look forward to seeing you in store again soon. Best wishes from Kimberley and the rest of the Neptune Bath team.
Gorgeous products first class service !
December 18, 2024
Reply from Neptune - Bath
Hi, thank you so much for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Merry Christmas and Best Wishes, Kimberley, Tilly and the rest of the Bath Neptune Team. xx
Great product
Great product, delivery as requested, packaging removed, all good from my experience
December 18, 2024
Reply from Neptune - Bath
The Long Island chairs should give you years of comfort and joy
Have an amazing festive season
Warmest regards
Tudor
Excellent company
Excellent company. Their showrooms are incredible, beautifully decorated and arranged and I always feel that I can take my time when I’m visiting. Bought Arbroath baskets which I use for my shoe cupboard and for wardrobe storage. Beautiful baskets that last. Packaging fully recyclable and well packed. Very happy.
November 15, 2024
Reply from Neptune - Bath
Hi Shelly, thank you so much for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the rest of the Bath Neptune Team. xx
I’m very happy with my new tablecloth
I’m very happy with my new tablecloth. Neptune service was very efficient.
November 18, 2024
Reply from Neptune - Bath
Hi Roz, thank you for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the rest of the Bath Neptune Team. xx
Dining table and chairs
I am over the moon with my table, chairs and console table. I also had the best advice from a lovely lady in the Bath store when choosing my chairs to go with my table. I have the smallest space to furnish and the help and advice I was given was excellent.
November 13, 2024
Reply from Neptune - Bath
Hi Susan, thank you for taking the time to leave us this review, we really appreciate it and are so happy you had an amazing experience with us!! We look forward to seeing you in store again soon. Best Wishes Kimberley, Tilly and the rest of the Bath Neptune team. xx
A very mixed experience
The manager in the store was very helpful and had a lot of time for us when we visited on the 20th October.
We returned on the 21st to order the mirror we had seen. Whilst paying for this, and a few other items from the store, I asked if there was an NHS discount, explaining I had been given a candle when buying Ludlow stools in another store.
One of the other members of staff sitting at the table was very direct and rude saying ‘we have customers who spend thousands in here’.
This just isn’t what I expect from a store I have previously really enjoyed visiting and buying items for my home.
I will think twice about returning to this store.
October 21, 2024
Reply from Neptune - Bath
Hi Sally! Thank you for getting in touch with your feedback. Michael, our Area Leader has been in touch with you directly. I would like to thank you for taking the time to leave your review and apologise this visit didn't match your previous experiences in store. We look forward to welcoming you instore or online again soon. With warmest regards, Scott
Stylish pieces that are well made
Stylish pieces that are well made. Helpful staff.
September 26, 2024
Reply from Neptune - Bath
Hi Susanne, thank you for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Ellie, Tilly and the Neptune Bath Team.
My husband and I were very disappointed…
Myself and my husband were very dissapointed to have brought our friends here to show them our new kitchen ideas and to be met with such an unfriendly atmosphere. It felt like we were an inconvenience in the Neptune shop.
Thankfully our visit in to the connecting cafe was a warm welcome as always, a delicious lunch and scrummy cake! A completely different experience from the cold Neptune shop.
September 24, 2024
Unprompted review
Reply from Neptune - Bath
Hi Helen, thank you for your thoughts, I am really saddened to read this. We absolutely want you to feel welcome in the store! Please do give me a call on 01225465301 or send me an email on ellie.webb@neptune.com, so we can discuss this further. Best Wishes, Ellie and the Bath Team.
Perfect service every time
Whether we visit the shop in Bath or make purchases over the phone the service is faultless and every person with deal with is professional, efficient and extremely polite.
August 27, 2024
Reply from Neptune - Bath
Hi Jennie, thank you so much for this lovely review. It has really put a smile on our faces here. We look forward to welcoming you again soon! Best Wishes, Ellie and the Neptune Bath Team.
Uncomfortable
As a frequent customer of the shop in Bath, and an avid Neptune fan, my last few visits here have been underwhelming. Most recently last week. The staff seem miserable and the atmosphere is awkward. I try and get in and out as fast as possible. There is an air about the place that is uncomfortable and I almost dread walking in. I think I will shop online from now on.
August 23, 2024
Unprompted review
Reply from Neptune - Bath
Hi Belinda, I am really sorry to read this and would like to extend my sincere apologies that you have felt this way coming into the store. This is absolutely not how we want you to feel. I would love to discuss over the phone to understand your thoughts further. Please do reach out to me via email at ellie.webb@neptune.com with your phone number.
Best Wishes, Ellie and the Neptune Bath Team.
Really helpful advice given in the Bath…
Really helpful advice given in the Bath store on paint colours and finishes
August 22, 2024
Reply from Neptune - Bath
Hi Tina,
Thank you for your lovely review, really pleased to hear that you had some helpful advice from the team in store. We hope to see you again soon! Ellie and the Neptune Bath Team.
Helpful advice on the phone
Helpful advice on the phone. The rug arrived quickly and we are delighted with it.
August 15, 2024
Reply from Neptune - Bath
Hi Julia, thank you so much for this lovely feedback. We are so pleased you are delighted with your rug! Best Wishes, Ellie and the Neptune Bath team.
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