Neptune - Bath Reviews 

303
TrustScore 5 out of 5

4.8

One Tram Yard, Walcot Street, BA1 5BD Bath, Somerset, GB


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Rated 5 out of 5 stars

The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... See more

Company replied

Rated 5 out of 5 stars

Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... See more

Company replied

Rated 5 out of 5 stars

Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... See more

Company replied

Rated 5 out of 5 stars

Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Bath

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, United Kingdom

  • 01225 465301

4.8

Excellent

TrustScore 5 out of 5

303 reviews

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4.8

All reviews

(303)

2,174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very early delivery but saved having…

A very early delivery but saved having to stay in all day so no complaints!
Two man team who took care of making sure our order was placed where requested.
All in all a great result

November 16, 2023
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Reply from Neptune - Bath

Hi Conor, thank you for the feedback, we're pleased everything went well! We look forward to seeing you again soon. Enjoy your new items. Best Wishes - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

I recently attended the Neptune Mood…

I recently attended the Neptune Mood board class hosted by Annabel which was such fun. I created a board which is nothing like I thought it would look like but it has really helped me focus on what I need to do to create the space I want for our guest bedroom.
Highly recommend.

November 9, 2023
Unprompted review
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Reply from Neptune - Bath

Hi Fran, thank you for leaving this review. I am pleased you had a great time with us, and created a beautiful scheme for your guest bedroom. We look forward to seeing it come to life! Best Wishes - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Ordered new transforners for my lamps

Ordered new transforners for my lamps. No problem at all gave my details & they arrived pronto. Very polite sales person on other end of fone. Very impressed

November 13, 2023
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Reply from Neptune - Bath

Hello Joy, very pleased to hear you had a great experience with us. Thank you for taking the time to let us know. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality, really fast delivery. My Christmas table will look fabulous.

November 13, 2023
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Reply from Neptune - Bath

Hi Sofie, we are so pleased you have a beautiful new table for Christmas! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Mood Board Workshop Bath

Thoroughly enjoyed the mood board workshop at the beautiful Neptune Store in Bath. Great opportunity to spend time with other interior enthusiasts benefiting from the experience of Neptune designers.
Thank you again for making our journey from Swansea a very worthwhile one !!
We’ll definitely be returning as we love everything about Neptune..
Please come to Wales 😊

November 9, 2023
Unprompted review
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Reply from Neptune - Bath

Hi Charlie, thank you so much for leaving us a review! I'm pleased you enjoy the workshop and felt the benefit of having the Designers expertise. We look forward to seeing you again soon. Best Wishes, Ellie and the Bath Team.

Rated 5 out of 5 stars

Out with the old - in with the new!

Having replaced our old 26 year old kitchen and had a garden room extension leading off it, we are now thrilled with our wonderful, new light and airy Neptune kitchen! The whole layout has been completely revamped and it is now a joy to cook and entertain!
The attention to detail and friendliness from everyone involved has been very impressive, and made a potentially stressful experience fun! It seems that nothing was too much trouble.
A special mention must go to our designer, Silvia Zlatnicka Reidy, from the Bath store, who has been amazing. She had so many great ideas, and with numerous meetings and correspondence she has created the perfect kitchen for us! It was a very enjoyable process and we will be grateful for years to come!
The fitters, Craig and Dan, overseen by Neil from the technical department, were all brilliant too.
Overall, we’re so pleased we used Neptune - thank you!

August 10, 2023
Unprompted review
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Reply from Neptune - Bath

Hi Penny,
We wanted to extend heartfelt gratitude for taking the time to leave us such a wonderful review. Your kind words have really brightened our day! We are truly grateful for your support and look forward to seeing you in the store again soon. We wish you many wonderful years in your beautiful new kitchen.
Best Wishes - Neptune Bath Team

Rated 5 out of 5 stars

A DREAM COME TRUE!

They designed a gorgeous bedroom and playroom for our daughter. They were attentive, listened to all our requests, made them become reality quickly and efficiently. They were fun, friendly, responsive, on time and on budget. The end result is beautiful, comfortable, stylish, colourful. The finish was excellent and everyone we dealt with from the delivery drivers to the fitters were totally professional. We cannot recommend them enough. The rooms are a dream come true!

October 20, 2023
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Reply from Neptune - Bath

Hello Nick, the team here in Bath are both touched and thrilled with your lovely review. We want to extend a huge thank you for choosing us for such a special project, and we are so pleased to hear that it was a dream come true. We look forward to seeing you again soon, and hope your Daughter loves her space as much as we do. Best Wishes - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Mood board workshop

My friend and I attended a moodboard workshop last month, and we had so much fun! The team were super helpful and knowledgeable, helping us to design moodboards for a space in our homes :) I would definitely attend another event! Thank you!

September 14, 2023
Unprompted review
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Reply from Neptune - Bath

Hi Emma, thank you so much for letting us know what a wonderful time you had at our mood board event. We always have such fun at our mood board events and we are pleased you got to join us this time. We look forward to seeing you again soon! Best Wishes, Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

The quality of the product

The quality of the product, the whole shopping experience and the helpfulness of the staff.

October 11, 2023
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Reply from Neptune - Bath

Hello, thank you so much for taking the time to give us this feedback, it really does mean a lot! We hope to see you again soon. Best Wishes - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Had a very informative and enjoyable…

Had a very informative and enjoyable evening learning about vegetarian food from Jaqs, very nice surroundings and I'm looking forward to the next event. Food was delicious!

October 11, 2023
Unprompted review
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Reply from Neptune - Bath

Hi Peter, we are really pleased you enjoyed this event! Please keep an eye out for the next one soon!

Best Wishes - Ellie & the Neptune Bath Team

Rated 5 out of 5 stars

Great Fantastic products well designed and…

Great products well designed and superbly crafted . Lovely delivery staff who constructed the dresser on site with great skill and precision and they were very pleasant too. Not my first experience with Neptune who I would not hesitate in recommending to others.

October 9, 2023
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Reply from Neptune - Bath

Hello Anne, thank you for taking the time to leave this review. We are really pleased you had a great experience. We hope you are enjoying your new dresser! Best Wishes - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

Beautifully made dinner set (bowlsey)

Beautifully made dinner set (bowlsey)
packaged perfectly no breakages arrived on time good communication throughout
Love Neptune - can be pricy but worth it as great quality and service

September 29, 2023
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Reply from Neptune - Bath

Dear Sarah, Dear Alison, Thank you for taking the time to leave a lovely review. We are delighted to hear you are enjoying your dinner set. We look forward to welcoming you back in the near future. Best wishes Victoria

Rated 5 out of 5 stars

A great store to shop in

A great store to shop in. First rate products and efficient delivery systems

September 25, 2023
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Reply from Neptune - Bath

Hi John, thank you so much for taking the time to leave us your thoughts, we really appreciate it. We look forward to seeing you again! Best Wishes - Ellie.

Rated 5 out of 5 stars

Excellent service

Excellent service
Very helpful

September 27, 2023
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Reply from Neptune - Bath

Thank you so much for your review - we are really pleased you've had a great experience!

Rated 5 out of 5 stars

Home Design Mood Board Workshop

We attended the Mood Board session and it was fantastic! The staff were so friendly and helpful. Nothing was too much trouble and it was so interesting and informative to get their professional interior design advice and suggestions. The session was relaxed and informal and there was no hard sell of Neptune products or services, just a lovely time with a group of like-minded people. We will definitely attend further events hosted by Neptune Bath!

September 14, 2023
Unprompted review
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Reply from Neptune - Bath

Hi Victoria, this is such lovely feedback about our mood board event, thank you. We really enjoyed hosting it and look forward to welcoming you back soon. Have a great day - Ellie.

Rated 5 out of 5 stars

Seasonal colour and style workshop

A really informative and thought provoking workshop. Great tips and lovely to have the opportunity to get specific advice at the end. Many thanks

September 20, 2023
Unprompted review
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Reply from Neptune - Bath

Hi Kate, thanks so much for letting us know how much you enjoyed the workshop, we loved hosting it! We hope to see you at more events soon! Best Wishes - Ellie and the Neptune Bath Team.

Rated 5 out of 5 stars

What a Fantastic Experience

What a Fantastic Experience, we (The Cork and Truckle) were lucky enough to be invited to the Neptune Summer Market as a seller of Snowdonia Cheese. We had a fantastic time meeting new customers, making some great sales and gaining some valuable exposure as a small independent business. The market was expertly arranged by Maisie who provided great communication and support though out, we were always made to feel very welcome and the entire experience left everyone we spoke to, feeling good and very positive. We learnt a lot about Neptune and the excellent products they offer as well, so well done on an excellent market, we will be back.

September 2, 2023
Unprompted review
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Reply from Neptune - Bath

Hello Bill, thanks so much for taking the time to let us know your thoughts. You were a pleasure to have in the store, and we had such great feedback from our customers about your products. We look forward to welcoming you back soon! Best Wishes - Ellie and all the Neptune Team.

Rated 5 out of 5 stars

Moodboard workshop was fantastic fun and value

Attended a 2-hour workshop on creating a "moodboard" as an aide-memoire for design ideas for a room to be decorated/furnished. What a win-win this workshop was! I had few ideas about how to decorate our new-build flat but in 2 hours with 3 staff in attendance I (and 6 others) got advice and suggestions on paint colours, flooring, rugs, curtains, furnishings... and was given samples and paint to model it all on a take-home Moodboard. Plus, had lovely coffee and biscuits, lots of laughs, and concrete ideas for making my new home lovely. All for £10! Wow. For Neptune of course - they got 7 of us pouring over their catalogues, paints, fabrics etc. etc. and almost certainly all of us will purchase from the store now. The £10 is refundable if we buy anything... but I suspect I shall be spending LOADS more than that. Thank you ladies for a super morning, and top notch customer service.

September 14, 2023
Unprompted review
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Reply from Neptune - Bath

Hi Virginina, wow, thank you! This review really made me smile. We really enjoy how interactive the mood board workshops are and we are so pleased you took so much from it. We can't wait to help you further with your project and look forward to seeing you again in store soon. Best Wishes - Ellie.

Rated 5 out of 5 stars

Great quality product

Great quality product, excellent customer service and prompt and professional delivery. All-round excellence!

September 12, 2023
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Reply from Neptune - Bath

Hi Jane, thank you for sending this review into us, it's really appreciated. We are so pleased you've had a great experience. We look forward to seeing you soon. Best Wishes - Ellie.

Rated 5 out of 5 stars

Summer Market Seller

What a positive weekend we enjoyed selling Brax to all the lovely Neptune customers in the fabulous Bath store.
Maisie organised the market so well with good communication and unflappable ease and all the stalls complimented eachother. Annabel was a star seller, encoraging shoppers to try clothes on , taste everything and buy! Looking forward to hopefuully another one in the Spring.

September 2, 2023
Unprompted review
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Reply from Neptune - Bath

Hi Anne-Lydia, thank you for leaving your thoughts and perspective as one of our lovely sellers. We really enjoyed having Brax and what a wonderful array of clothing you had for our customers to try. Thank you for mentioning Maisie and Annabel, I will be sure to pass this on and I know they will be so thrilled to read. Best Wishes - Ellie.

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