Neptune - Belfast Reviews 

192
TrustScore 4.5 out of 5

4.7

315 Ormeau Road, BT7 3GL Belfast, Down, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The Belfast store staff is very helpful especially Magda who spend a bit of time with us trying to figure out our couch options considering on new space. Can’t wait to see the couch and will be back f... See more

Rated 5 out of 5 stars

After our first visit to Neptune we knew it was the best choice for us. Many thanks to Stella and Kael for all their help from concept to completion of our kitchen. We eventually decided to undertake... See more

Company replied

Rated 5 out of 5 stars

Brilliant Belfast Neptune, as always!! Sorted out a little online order problem I had experienced, it was one lovely call to Joe and everything was fixed!! Such a pleasure to shop with you guys and an... See more

Company replied

Rated 5 out of 5 stars

Neptune is my favourite interiors shop in Belfast to visit, it’s always styled beautifully and the quality of the furniture is second to none. So I was excited to attend their table wreath making ev... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Belfast

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • 315 Ormeau Road, BT7 3GL, Belfast, Down, United Kingdom

  • 02896 919988

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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4.7

All reviews

(192)

2,143 reviews in the last 12 months

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Rated 5 out of 5 stars

Neptune table wreath making event

Neptune is my favourite interiors shop in Belfast to visit, it’s always styled beautifully and the quality of the furniture is second to none.
So I was excited to attend their table wreath making event. The staff in Neptune collaborated with vintage violet florists to create a truly magical evening. There was no expense spared with the amount and variety of foliage available for the wreath. The whole team were friendly and fun passing out endless Prosecco and hot chocolates from hotel chocolat. I’ve been to lots of wreath making events and I can honestly say that this was the most fun and best value for money. I hope they do it again next year 🥰

December 4, 2025
Unprompted review
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Reply from Neptune - Belfast

Thanks so much for this lovely review. We are delighted that our event went so well and that you all enjoyed it, we will of course do it again next year!

Rated 5 out of 5 stars

Incredible quality kitchen, great people to deal with

After our first visit to Neptune we knew it was the best choice for us. Many thanks to Stella and Kael for all their help from concept to completion of our kitchen. We eventually decided to undertake major structural work and enlarge the space. They always had time for us to call in and discuss changes to plans until we had our final layout confirmed. We received regular emails and updates from them throughout the process and the timeline given was followed exactly. Even all the various tradesmen on-site commented on the high quality of the kitchen. We are now thankfully at the end of our installation and are so happy that we chose Neptune.

November 26, 2025
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Reply from Neptune - Belfast

Thank you so much for sharing your experience of working with our kitchen team D&F. Reviews like this make a big difference to our business so we really appreciate you taking the time. We look forward to working with you again soon.

Rated 5 out of 5 stars

Brilliant team at Neptune Belfast

Joe and the team at Neptune Belfast couldn’t have been more helpful. They were able to resolve a small issue I had with an online matter successfully and advise me on furniture timescales and even followed with fabric samples.

I would definitely recommend you stopping in as the showroom is gorgeous. I would also strongly suggest you place your order directly with the shop rather than online to benefit from their support and assistance.

November 17, 2025
Unprompted review
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Reply from Neptune - Belfast

Thanks for the lovely review, we are so glad we could help resolve the issue and look forward to working with you going forward.

Rated 5 out of 5 stars

Exceptional service, excellent customer care…

The attention to detail and personal service at Neptune Belfast is the best I have ever experienced. Stella worked with me designing my kitchen, and was kind and patient all the way. I would highly recommend them. They made decisions easier, and of course the quality of production is exceptional. I also dealt with Joe, the manager, who was outstanding in his care and customer service.

November 11, 2025
Unprompted review
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Reply from Neptune - Belfast

What a lovely review, thanks so much for taking the time to write that Julie. We will see you instore again soon. Joe

Rated 5 out of 5 stars

Called in to Neptune Ormeau Road…

Called in to Neptune Ormeau Road Belfast on a cold and rainy November morning. I was met by James with a big smile and a cup of hot mulled wine and a mince pie. Most welcome! All the staff are so friendly and informative. I left with a free candle after registering for the News letter and a free ceramic Christmas house with a small purchase. Such lovely experience. Thank you. Tara

November 14, 2025
Unprompted review
Neptune - Belfast logo

Reply from Neptune - Belfast

Thanks for the review Tara, We are so glad you enjoyed your visit. See you soon!

Rated 5 out of 5 stars

Olivia love seat

Olivia love seat
Good communication regarding delivery. Item arrived and looks classic

October 15, 2025
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Reply from Neptune - Belfast

Hi Maria, that's great! I'm glad you love your item and that we communicated with you effectively. We look forward to seeing you again soon. Joe

Rated 5 out of 5 stars

I was able to continue to use a brolly…

I was able to continue to use a brolly which is at least 10 years old. I have to say the quality of build is first class and really made to last.
We had thought we would need a brand new brolly and some were priced many hundred of Euros, while the replacement cover was less than €100. Fantastic value for money

June 19, 2025
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Reply from Neptune - Belfast

That's great to hear Pat, Thanks so much for the review, Enjoy your parasol for many more years!

Rated 5 out of 5 stars

Excellent service

August 20, 2025
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Reply from Neptune - Belfast

Thanks so much for the review, if we can help with anything else just let us know. Joe

Rated 5 out of 5 stars

Beautiful piece

Got a wardrobe from Neptune. Quality is amazing and the delivery and setup was seamless. Would thoroughly recommend!

August 13, 2025
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Reply from Neptune - Belfast

Great to see that you are happy with everything Kate. Thank you for your recommendation! Joe

Rated 5 out of 5 stars

Kept totally informed of delivery…

Kept totally informed of delivery details etc delivery and set up was perfect! There was a post delivery query which has been managed swiftly by Rebecca
10/10 team Neptune

August 13, 2025
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Reply from Neptune - Belfast

Hi Angela, thanks so much for leaving such a positive review, taking the time to do that really helps our business. I'm so glad to hear that everything went well and that Rebecca was able to help with your query. We hope to see you instore again soon. Joe

Rated 5 out of 5 stars

I purchased a few kitchen units…

I purchased a few kitchen units recently.

The staff in Neptune were very helpful and informative.

I found the experience good though previous times when I have visited the shop, staff completely ignored 6 I left without purchasing anything.

Another

July 30, 2025
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Reply from Neptune - Belfast

Thanks so much for leaving a 5 star review Fionnuala, it really helps our business. I'm really glad we were able to help with your purchase. We'd love to see you in store again soon. It seems your message is unfinished, if there are any issues you would like to discuss, please give me a call in store. Thanks, Joe.

Rated 1 out of 5 stars

Disappointing experience

I have ordered and paid for items 3 weeks ago and have heard nothing since
Very disappointed with service

July 16, 2025
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Reply from Neptune - Belfast

Hi Sheila! Thank you for your feedback and I am sorry to read we’ve not been in touch. We’ve reached out to our Belfast store, as we know your order has left us from our Distribution centre. The Belfast team will be in touch soon, but please do reach out to them directly too. Please let me know if I can be of any further assistance at Scott.young@neptune.com. With warmest regards, Scott

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