The Belfast store staff is very helpful especially Magda who spend a bit of time with us trying to figure out our couch options considering on new space. Can’t wait to see the couch and will be back f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After our first visit to Neptune we knew it was the best choice for us. Many thanks to Stella and Kael for all their help from concept to completion of our kitchen. We eventually decided to undertake... See more
Company replied
Brilliant Belfast Neptune, as always!! Sorted out a little online order problem I had experienced, it was one lovely call to Joe and everything was fixed!! Such a pleasure to shop with you guys and an... See more
Company replied
Neptune is my favourite interiors shop in Belfast to visit, it’s always styled beautifully and the quality of the furniture is second to none. So I was excited to attend their table wreath making ev... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Belfast
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
315 Ormeau Road, BT7 3GL, Belfast, Down, United Kingdom
- 02896 919988
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Neptune - Belfast
Thank you Jackie
Warmest regards
Tudor
Staff kind and helpful the shop is…
Staff kind and helpful the shop is bright and welcoming well laid out with loads of ideas
June 5, 2024
To sleep is to dream
Having purchased this product previously I have been very satisfied with it the quality & look of this Duvet cover is very good. I would recommend the Albertine range of bedding for comfort .
April 15, 2024
Montague chairs
Great service my lovely chairs unwrapped and delivered all on time to my new kitchen very pleased.
March 13, 2024
Maisie was brilliant so helpful and…
Maisie was brilliant so helpful and lots of ideas
February 22, 2024
I was very impressed …
I was very impressed by the service and care that the staff at Neptune provided. Their advice on colour was spot on They listened to what I wanted and I am now sitting in a beautifully painted kitchen that looks exactly as I had hoped. My painters commented on the quality of the paint and how good it was to work with. Thank you Neptune, I will be back.
February 7, 2024
Knowledgeable and courteous staff…
Knowledgeable and courteous staff selling an excellent range of products.
February 9, 2024
Delighted with my purchase
Staff in store were very helpful. My lamp was delivered on time and well packaged. I am delighted with it.
January 17, 2024
Always great service with beautiful…
Always great service with beautiful products, sale was fantastic
January 16, 2024
Excellent customer service
November 23, 2023
Reply from Neptune - Belfast
Dear Elizabeth, thank you so much for taking the time to leave such a positive review of our customer service team - this is much appreciated! Warmest regards, Amy F
Neptune
Recently purchased a mirror, cutlery set and clock. All items exceptional quality and packaged well to arrive in perfect condition.
December 7, 2023
Reply from Neptune - Belfast
Thank you so much for taking the time to leave your feedback, we are so happy to hear that you are loving your mirror, clock and cutlery set. Warmest wishes, Amy F
Love The Neptune Online shopping is so easy & I love my…
Online shopping is so easy & I love my discount…….so thank you.
December 4, 2023
Reply from Neptune - Belfast
Hi Debbie, thank you so much for taking the time to leave your feedback - we are so happy to hear you have had such a great experience online! Warmest regards, Amy F
Excellent products and equally…
Excellent products and equally important articulate staff who knowledgeably convey confidence in the customer’s choice
December 6, 2023
Reply from Neptune - Belfast
Hello David, thank you so much for taking the time to leave your feedback. I'm so happy to hear that you are loving our products and that you have had such a positive experience with our staff. Warmest regards, Amy F
Great customer service
I find the staff at Neptune Belfast extremely helpful, knowledgeable and professional. They have good knowledge of their products and you can rely on their expertise. Love the products.
Even though i am not a big purchaser I get the same attention and treatment as with the high end purchasers.
November 10, 2023
Easy to navigate website/ very professional delivery process
Easy to navigate website, but most impressive were delivery schedule and the professionalism of delivery men.
August 28, 2023
Reply from Neptune - Belfast
Hi Eva
Thanks for your great review - we are glad you are happy!
Neptune Belfast
Reply from Neptune - Belfast
Hi Gavin, thanks for the great review! We really appreciate it. See you in store again soon. Have a lovely weekend
Outstanding Belfast Neptune shop …
The Belfast Neptune shop is absolutely amazing were the staff go over and above their call of duty to assist and help you. I love the ambiance of the shop were every attention to details has been considered. I am in love with their tableware which is totally unique and of an amazing quality. I strongly recommend a visit.
August 22, 2023
Reply from Neptune - Belfast
Hi Maria
Thank you so much for leaving the 5 star review, we really appreciate your time and we are glad you are so pleased with the store. We look forward to seeing you in store again soon
Thank you, Neptune Belfast
Haven’t received orders as they changed…
Haven’t received orders as they changed my shipping address and have had to drive half way round the country trying to find the houses they delivered too .. x3 times this has happened
Also when actually delivered.. times between ordering and shipping are extremely delayed
Ordered on store also lanterns in May and they have now updated me saying they will be there end of September
August 8, 2023
Reply from Neptune - Belfast
Hi, we are really sorry to hear about the issues you have been having, if you give the store a call and speak to Stephen, the Manager, he will look into the issue for you and see if he can find a solution
Reply from Neptune - Belfast
Hi Pauline
Thanks for your lovely review, we are looking forward to seeing you in store again soon. If there is anything else we can help you with just let us know.
Have a great day
Stephen
Highly recommend a visit
The Belfast Ormeau rd store is an absolute delight to visit the staff are always so professional friendly and helpful and nothing is to much trouble. Staff will source an item quickly and contact directly or arrange delivery. Beautifully organised store to visit and for styling inspiration.
June 21, 2023
Unprompted review
Reply from Neptune - Belfast
Hi Stella
Thanks so much for your five star review. We are so pleased to read your lovely comments. We look forward to having you in the store again soon.
Have a lovely day, Neptune Belfast
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.