The Belfast store staff is very helpful especially Magda who spend a bit of time with us trying to figure out our couch options considering on new space. Can’t wait to see the couch and will be back f... See more
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After our first visit to Neptune we knew it was the best choice for us. Many thanks to Stella and Kael for all their help from concept to completion of our kitchen. We eventually decided to undertake... See more
Company replied
Brilliant Belfast Neptune, as always!! Sorted out a little online order problem I had experienced, it was one lovely call to Joe and everything was fixed!! Such a pleasure to shop with you guys and an... See more
Company replied
Neptune is my favourite interiors shop in Belfast to visit, it’s always styled beautifully and the quality of the furniture is second to none. So I was excited to attend their table wreath making ev... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Belfast
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
315 Ormeau Road, BT7 3GL, Belfast, Down, United Kingdom
- 02896 919988
4.7
Excellent
192 reviews
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Reply from Neptune - Belfast
Hi Fiona
Thanks for the lovely review, we look forward to seeing you in store again soon! Have a lovely day
Nicole
Neptune outside lights
As product was out of stock , assured it would be posted as soon as came available...and it was
June 19, 2023
Reply from Neptune - Belfast
Hi Olga
Thanks so much for your 5 star review. We look forward to having you in store again soon
Delivery took a very long time
Delivery took a very long time. Quality is prints is very good.
May 28, 2023
Reply from Neptune - Belfast
Hello Mrs McCann
We do apologize about the long wait time. We are glad you like your prints and we hope to see you in store again soon
Lovely pleasant staff super helpful and…
Lovely pleasant staff super helpful and interested
May 3, 2023
Reply from Neptune - Belfast
Thanks so much for your great review, we are glad you enjoyed your time in store and we look forward to seeing you again soon
Staff very helpful and professional
February 20, 2023
Reply from Neptune - Belfast
Hi Gabrielle, thanks so much for leaving us 5 stars. We look forward to having you in store again soon. Have a great day from all the staff at Neptune Belfast
I purchased some Christmas decorations…
I purchased some Christmas decorations for next Christmas at a very good sale price. They arrived very well packaged. Slight negative with the time delivery took which was 2 weeks, however I would definitely buy from Neptune again
February 13, 2023
Reply from Neptune - Belfast
Hi Paul, thanks so much for leaving us a 5 star review. We look forward to seeing you in the store again soon
Have a great weekend
Neptune Belfast
The experience from start to finish was…
The experience from start to finish was first class!!!!!!
December 29, 2022
Reply from Neptune - Belfast
Hello Ciara,
Many Thanks for your kind comments! I'll certainly pass the positive feedback on to the whole team.
Best wishes,
Colleen
Customer experience in store and post-purchase was poor
Customer experience in store was poor - such limited flexibility in handle choices became an additional effort, time and cost from us during the buying process - we've seen this done much better elsewheere. And considering the value of the purchase, for such insignificant additional cost, the customer experience potential was lost. Then no comms at all after leaving store until the day before delivery - email updates on status of the delivery process is so easy to do and would have helped us plan work schedules. Then c2 months post delivery we receive a call telling us to collect the replacement hinges - no recognition at all for the late comms on this, no suggestion on delivering these and no information on how these would be installed. We would have purchased the bureau as well but after this experience, we chose another bespoke provider.
September 30, 2022
Reply from Neptune - Belfast
Hello, thank you for sharing your feedback. We're sorry your experience didn't match your expectations. Your comments have been discussed at length and we are doing our best to resolve this for you. Best wishes, Hannah
I love going into this store
I love going into this store, the staff are always so helpful and friendly. It doesn't matter if you're spending £20 or £2000! I have spoken to Niamh quite a few times, such a lovely girl, indeed all the staff are. It's a joy to shop there.
December 5, 2022
Reply from Neptune - Belfast
Hi Clare
Thank you for taking the time to leave such a lovely review. We are so happy to hear you are pleased with the service in store, we are always happy to help. We hope you have a lovely Christmas and Happy New Year
From all the staff at Neptune Belfast
Reply from Neptune - Belfast
Hi Catherine
Thank you so much for leaving us 5 stars - we hope you have a lovely Christmas and we will see you in store again soon
From the team at Neptune Belfast
Well this shop is a delight to visit …
Well this shop is a delight to visit …. heaven. I could move in.
Was getting Christmas tree which I love. Girls so friendly and helpful. Nothings to much trouble.
November 26, 2022
Reply from Neptune - Belfast
Hi Michelle, thanks so much for your lovely review. We are so pleased you enjoyed your visit to the store. We hope you have a lovely Christmas, please just get in touch if you need anything.
Many thanks,
Neptune Belfast
Low quality at high prices
The shop is over/priced. We have bought three items which were all returned as flawed. These items were considerably dearer than our usual purchases and of inferior quality.
November 4, 2022
Fabulous staff…
The staff in Neptune are so informative and friendly, they are so good with advice and help you to make the right choice for you.
November 8, 2022
A very nice apology
After speaking to the very nice assistant in the Belfast store who apologised for the mistake I do feel a lot better now with regards Neptune customer service
I cannot fault the products at all in fact I have a Neptune house I am told so I will be purchasing again many times I am sure now that we have sorted out that issue the shop looked beautiful for Xmas so well done and thank you again for the apology that’s all it needed
October 3, 2022
Reply from Neptune - Belfast
Hello Maureen,
I'm glad we were able to talk to you in person about this and apologise when we saw you in the store. We recognise the misunderstanding that took place. Please do not hesitate to let me know how I may assist further. Best wishes, Neptune Belfast
Staff was very helpful and give good…
Staff was very helpful and give good advise on how to display and work with colours
September 29, 2022
Excellent Service!
I had to return an idea which was slightly malfunctioning….return accepted and replacement ordered with question. Store was busy and we were looked after very well!
September 3, 2022
Great shop and fantastic to be able to…
Great shop and fantastic to be able to go see the things in the shop rather then to just buy on line.
Fantastic service
September 1, 2022
Roman blind assistance …
I required material for a Roman Blind The assistant was very helpful calculating the required amount and advising on appropriate colour. I'm delighted with the quality.
September 8, 2022
Rachael at Belfast is the reading I…
Rachael at Belfast is the reading I bought items from Neptune ,
August 8, 2022
Brilliant service
Found Neptune staff to be very helpful and friendly in choosing furniture for our new home.
Delivery arrangements were faultless.
Would definitely use again and recommend to family and friends.
August 16, 2022
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