The Belfast store staff is very helpful especially Magda who spend a bit of time with us trying to figure out our couch options considering on new space. Can’t wait to see the couch and will be back f... See more
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After our first visit to Neptune we knew it was the best choice for us. Many thanks to Stella and Kael for all their help from concept to completion of our kitchen. We eventually decided to undertake... See more
Company replied
Brilliant Belfast Neptune, as always!! Sorted out a little online order problem I had experienced, it was one lovely call to Joe and everything was fixed!! Such a pleasure to shop with you guys and an... See more
Company replied
Neptune is my favourite interiors shop in Belfast to visit, it’s always styled beautifully and the quality of the furniture is second to none. So I was excited to attend their table wreath making ev... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Belfast
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
315 Ormeau Road, BT7 3GL, Belfast, Down, United Kingdom
- 02896 919988
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Henley TV Corner unit
We recently received delivery of a Henley corner TV unit painted in Driftwood, it is a quality piece of furniture and we are delighted with it.
August 2, 2022
Ordered a lamp at the beginning of…
Ordered a lamp at the beginning of April was told it would be a couple of weeks before it was delivered. Had a phone call the following week to say it was now out of stock and wouldn’t be delivered until end of may and they would contact me to let me know when it arrived in. Waited until the beginning of june, no contact from shop. Phoned them and was told it would now be mid june. Waited until the end of June, no contact from shop. Phoned again and was told it should be end by the end of that week. Finally got lamp… don’t order anything that isn’t in stock unless you are prepared to chase it and wait….
July 12, 2022
It took 9 months to get my order…
It took 9 months to get my order through for coasters and placemats! Even taking into account the delay on goods at present it was far too long to wait on such small items
May 3, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great helpful shopping experience at…
Great helpful shopping experience at Neptune Belfast. Friendly staff and my beautiful Hanover wall lights were ready for collection on the expected day. I appreciated the personal call letting me know they were ready for collection too.
April 26, 2022
Reply from Neptune - Belfast
Thank you so much for your kind review, Margaret. Always a pleasure helping and we look forward to your next visit. Best wishes, Laura.
My favourite store
A must to visit if only to drool over the beautiful interiors and accessories. Quite simply I love it and I rarely leave without buying anything. As a result I have quite the collection of their beautiful shopping bags.
April 25, 2022
Reply from Neptune - Belfast
Thank you so much for your visits and leaving a review, Michelle. I am so pleased you enjoy popping in and look forward to your next visit. Best wishes, Laura.
Got the paint I ordered on the day…
Got the paint I ordered on the day scheduled. My painter was very pleased with the texture of the paint.
April 18, 2022
Reply from Neptune - Belfast
Thank you so much for taking the time to leave a review, Rita. I am pleased to read your decorator enjoyed using our paints and I hope the finished result is just how you imagined. Best wishes, Laura.
The staff were friendly
The staff were friendly, helpful and knowledgeable.
The store was well laid out with some beautiful products on display.
The goods we ordered were delivered ahead of schedule and is now being enjoyed.
March 28, 2022
Great products
Great products, but let down by poor product knowledge by the staff in store.
Also customer services leaves a lot to be desired. Understand difficulties with supply chains. But not once did I receive a phone call or email in relation to delays with my order. Order placed mid Jan advised in store goods in stock should be delivered within a few weeks. Order delivered March 18th.
March 28, 2022
A1 Quality and service
Good quality kitchen units and excellent Neptune team to work with in design and after sales service.
Highly recommend.
March 1, 2022
We love our new sofa
We love our new sofa! It was worth the long wait. The customer care and service from Belfast Neptune was exceptional.
February 28, 2022
Reply from Neptune - Belfast
Aww, we're so pleased you love your sofa Claire! and thank you for your positive feedback, I'll ensure it's fed back to the team. Many Thanks, Neptune
A very pleasant visit to Neptune
A very pleasant visit to Neptune, Where the staff couldn’t do enough to help especially Hannah and Ultan.
February 22, 2022
Unprompted review
Reply from Neptune - Belfast
Thank you so much for your lovely review! I will ensure your comments are passed on to the team! Best Wishes, Neptune
Delay after delay after delay on order
Delay after delay after delay on order. Keeping in touch with customer regarding delays to orders needs to vastly improve.
February 14, 2022
Reply from Neptune - Belfast
We are so very to sorry to hear your experience with us has not been as it should regards your recent order. Thank you for sharing your thoughts with us here. If there is anything further we can do at this time including checking the status of your order, please do contact us on onlinestore@neptune.com with your details and we would be happy to call you and resolve any challenges. We thank you for your patience in the meantime and look forward to hopefully speaking with you shortly. Kind regards, Charlie
Quality service and first class products
February 14, 2022
Reply from Neptune - Belfast
Thank you for taking the time to share your feedback, we are delighted to know you are happy with the service and products provided. Kindest regards, Charlie
Suffolk Table
We ordered the Suffolk table just after Christmas and it has arrived already. Neptune staff were helpful in explaining options for size and colour and we were very happy with our Neptune experience. Delivered by Bond Delivery who set it up for us and took away packaging. Excellent service all round.
February 7, 2022
Reply from Neptune - Belfast
Thank you very much for sharing your lovely feedback with us, we are delighted to know you are happy with your recent table order and the service provided. We will be sure to let Belfast Store and Bon Delivery know! Best wishes, Charlie
Reply from Neptune - Belfast
Thank you for your lovely feedback. Best wishes, Charlie
Reply from Neptune - Belfast
I am so sorry there was a fault, Sandra, and thank you for letting the team look after you to resolve it. Thank you so much for taking the time to leave your review and I hope you have a pleasant rest of your week. Best wishes, Laura.
Impossible to buy anything in Belfast…
Impossible to buy anything in Belfast store. Have gone up to the counter numerous times with an item in my hand to be told, Sorry we can't sell this because its display only. Just tried to buy Browning Lantern online and given 3 different delivery dates, Had to cancel in the end. Totally exasperated.
January 4, 2022
Unprompted review
Reply from Neptune - Belfast
We are very sorry to hear you have not had the experience you should have on this occasion. Thank you for leaving your feedback and bringing this to our attention. If you would be so kind as to provide your contact details to the address below, we will ensure a Team Leader follows up with you regards this: onlinestore@neptune.com. Best wishes, Charlie
Prompt delivery of good quality chairs…
Prompt delivery of good quality chairs in time for Christmas
December 21, 2021
Reply from Neptune - Belfast
Good Afternoon Brian, Thank you for a lovely response. The team at Neptune wish you a very merry Christmas!
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