The Belfast store staff is very helpful especially Magda who spend a bit of time with us trying to figure out our couch options considering on new space. Can’t wait to see the couch and will be back f... See more
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After our first visit to Neptune we knew it was the best choice for us. Many thanks to Stella and Kael for all their help from concept to completion of our kitchen. We eventually decided to undertake... See more
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Brilliant Belfast Neptune, as always!! Sorted out a little online order problem I had experienced, it was one lovely call to Joe and everything was fixed!! Such a pleasure to shop with you guys and an... See more
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Neptune is my favourite interiors shop in Belfast to visit, it’s always styled beautifully and the quality of the furniture is second to none. So I was excited to attend their table wreath making ev... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Belfast
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
315 Ormeau Road, BT7 3GL, Belfast, Down, United Kingdom
- 02896 919988
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I made my purchase over the phone,very…
I made my purchase over the phone,very helpful and easy to organise delivery of furniture. Delivery was on time and service was professional 👌
June 18, 2025
Reply from Neptune - Belfast
Hi Geraldine, thanks so much for taking the time to write this review. It really helps our business. Its great to hear that everything went well with your delivery, if we can help with anything else, please call or pop in and chat. Joe
Disappointed customer
The order was not delivered in the month agreed and I got no apology for it. I gave a telephone number to be contacted for the delivery and despite this was contacted repeatedly on my number during interviews- shoddy service
June 4, 2025
Reply from Neptune - Belfast
Hi Pauline! Thank you for your feedback. I am sorry that your order was delayed from the estimated delivery timeframe and that the incorrect contact number was used to reach you. We do hope to have the opportunity to show you this isn't our usual standard of service by seeing you again soon. Apologies again. With warmest regards. Scott
Super experience from beginning to end…
Super experience from beginning to end of my purchase of two side tables and coffee table from Neptune. Staff at the Belfast Neptune were very knowledgeable and extremely helpful. Delivery was in a timely manner and again friendly and professional staff. I will almost certainly purchase again from Neptune. Excellent quality.
May 28, 2025
Reply from Neptune - Belfast
Hi Rosemary, thanks so much for taking the time to write this review. It means so much to us. We are all delighted that you enjoyed your experience with us and hope to see you in store again soon.
Lovely garden sofa
I really love the outdoor sofa. Great quality, very comfortable and looks lovely. Excellent customer service from Neptune in store and online and delivery service also very good.
May 7, 2025
Reply from Neptune - Belfast
Thank you for your wonderful review! We're thrilled to hear you're enjoying your outdoor sofa and that you had such a positive experience with our team. We appreciate your kind words about our customer service and delivery.
Harrington garden chairs - superb.
Delighted with my garden chairs. The delivery guys were great, unpacking everything and taking away the boxes. Initially the Belfast showroom didn’t have any garden furniture to view so I was glad to have excellent help from Neptune Chiswick on a recent London visit. All in all terrific service Neptune - thank you.
May 7, 2025
Reply from Neptune - Belfast
Thank you so much for taking the time to leave such a positive review. We're thrilled to hear you're delighted with your garden chairs and that you had a great experience with our delivery team. We appreciate your kind words about the Chiswick showroom and are glad you found the help you needed. We hope you enjoy your new chairs for many years to come.
The perfect kitchen island stools!
I had checked the kitchen stools online and upon visiting the store realised that the stools were just what we were looking for. Good customer service and communication. The stools are perfect!
March 4, 2025
Reply from Neptune - Belfast
Thanks so much for you review Pauline. We are so glad you visited the store to check the stools and were happy with the service you received. We look forward to seeing you again soon!
I want to give a shout out to Maisie in…
I want to give a shout out to Maisie in the Belfast store Ormeau Road.
I think she’s fantastic.
Every time I go in she is so kind, helpful & has great taste!
Please can you give her some recognition, she does a great job.
Thank you
Kathryn Simpson
March 5, 2025
Reply from Neptune - Belfast
Hi Kathryn, thanks so much for taking the time to write this lovely review about Maisie. She is away at the minute, but I'm sure she will be delighted to read it when she gets back. See you in store again soon. Joe
I went in for a gift voucher and there…
I went in for a gift voucher and there hasn't been any available for ages!
Did it online but it's not the same
February 14, 2025
Reply from Neptune - Belfast
Hi Mrs Anderson, Thank you for your comment. We are really sorry that we haven't been able to provide gift vouchers in store recently. Our supplier has had an issue, but we are expecting to have them available again soon. We hope to see you in store in the near future.
There’s nowhere like it in Belfast
The staff are so helpful guiding me when I’m
Not sure what I exactly need . I bring photos and then steer me in the right direction👍🏼
Love Neptune products and always find a reason to treat myself
February 10, 2025
Reply from Neptune - Belfast
Thanks so much for your review Deena, we hope you are enjoying your recent purchases!
Sales assistant was very helpful and…
Sales assistant was very helpful and helped me get my large mirror safely into the car. Also she was happy to collect and dispose of the packaging.
Pleasant person!
January 15, 2025
Bad quality products
The staff at the Belfast store were very pleasant, but having spent a lot of money on a new suite of furniture which frayed in one arm after less than 2 years, we raised this to the shop staff who were accommodating but head office refused to take any responsibility for the sofa and has recommended to take the sofa to a 3rd party to fix. Not a great way to retain customers for poor build / design of product.
June 30, 2024
Unprompted review
Reply from Neptune - Belfast
Hi James. Thank you for your feedback and I'm sorry to read your fabric has frayed. We have reached out via Trustpilot to get some more information from you regarding your order but haven't heard back from you. If you could please send this information over, I can review this for you. With warmest regards, Scott
Reply from Neptune - Belfast
Hi Paula! Thank you for your feedback. We are delighted you like your Milo stool. We look forward to seeing you again soon instore, or online. With warmest regards, Scott
A trip to Neptune Belfast is a lovely experience.
The staff in Neptune are always helpful and have good knowledge of the product.
I love Neptune furniture, bedding, paint and ornaments. Tableware is also beautiful and unique! I get great ideas from the layout of the shop as to how I can style my home.
I look forward to seeing new arrangements and designs in 2025. Thank you Neptune Belfast.
November 22, 2024
Stunning craftsmanship
The friendly professional help from the Belfast store team helping choose the table and chairs to the professional and tidy delivery team has made waiting for our new table and chairs a dream. The craftsmanship of the items is superb and we are thrilled with our new purchases.
November 6, 2024
Lovely products and knowledgeable
Lovely products and knowledgeable, helpful & friendly staff.
October 23, 2024
Really helpful & efficient
The staff are super helpful & seem genuinely keen to help …and my mirror (which btw is just lovely) arrived very promptly & extremely well packed ! Thank you.
September 5, 2024
Quality of products excellent and built…
Quality of products excellent and built to last.
Member of staff very helpful in advising what item would fit our room best.
August 28, 2024
Great Service and Fast Delivery
I ordered plates for my new home and they are lovely, they arrived well packed and quickly too.
July 31, 2024
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