fabulous products, lovely staff, especially Rochelle at the bristol store, who was so helpful and kind. great customer service when I had to replace an item - all in all 10/10!!!
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See what reviewers are saying
Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days!... See more
Company replied
From the moment we visited the beautiful store in Bristol to choose our new dining chairs, to the moment they arrived as scheduled, we were kept updated. The delivery guys were on time, friendly and e... See more
Company replied
I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event. Nothing is ever... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Bristol
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
98 Whiteladies Road, BS8 2QY, Bristol, Somerset, United Kingdom
- 01172 464 200
4.7
Excellent
144 reviews
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Always great service from Neptune!
January 10, 2023
Reply from Neptune - Bristol
Dear Edward,
Thank you for your great review! It’s such lovely feedback to receive and always our pleasure to assist you. We look forward to seeing you again soon.
Best wishes, Luisa and the Bristol team
Amazing quality products
Amazing quality products. Great customer services. Absolutely faultless.
January 2, 2023
Reply from Neptune - Bristol
Hello, thank you for your great review, we really appreciate your feedback!
Wishing you a lovely day, we hope to see you again soon.
Luisa and the Bristol team
Fantastic customer service
Fantastic customer service, especially from Poppy in the Bristol store!
December 29, 2022
Reply from Neptune - Bristol
Hi Tracey, thank you for taking the time to leave this great review! We look forward to seeing you in store soon.
Best wishes,
Luisa, Poppy and the Bristol team
Design services
Chloe and Harriet designed two rooms for us in 2022. They transformed an old converted garage into a reading room, installing Chawton furniture, new blinds, furniture and accessories. We were so pleased with the results that we asked them to come and redesign our living room too. Chloe and Harriet were fantastic at bringing together colours and accessories to really make the room feel cosy and we love spending time in it.
Throughout the process they kept us posted on delivery times and they were on hand on the day to supervise the deliveries and installation, which made it stress free.
We are really happy with both the quality of service and goods received and would recommend Neptune to others.
December 12, 2022
Unprompted review
Reply from Neptune - Bristol
Hi Zoe,
Thank you for your lovely feedback about our team. We're delighted you are so pleased with your new reading room and living room. The end result looks absolutely beautiful, we agree.
Harriet is looking forward to working with you again on your spare bedroom in 2023.
Very best wishes,
Luisa, Harriet and the Bristol team
Efficient Service
From the moment we visited the beautiful store in Bristol to choose our new dining chairs, to the moment they arrived as scheduled, we were kept updated. The delivery guys were on time, friendly and efficient. We are delighted with our chairs and they appear to be very good quality and long lasting.
December 12, 2022
Reply from Neptune - Bristol
Hi Nicky,
Thank you for taking the time to leave this lovely review. I’m so glad you are delighted with the service and your new Calverston chairs. The Elliot Apricot was a great fabric choice, we would love to see them, if you would like to share a picture please do show us at Bristol@Neptune.com.
Very best wishes,
Luisa and the Bristol team
Super staff
Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help.
A level of craftsmanship rarely seen these days!
Shop staff are empowered to solve any issues without having to refer up the chain.
A particular mention to Rachel (design) and Aaron (fitting)
May 31, 2022
Unprompted review
Reply from Neptune - Bristol
Dear David,
Thank you for your wonderful review, I'm so glad to hear you were pleased with the service throughout the design process.
I hope that you are enjoying your new kitchen throughout the festive period, and that it brings you joy for many years to come!
Wishing you a lovely Christmas,
Luisa, Rachel and the Bristol team
Delightful and helpful team
Delightful and helpful team. From moment of decision to day of delivery, the Neptune Team Bristol could not have been more helpful.
December 1, 2022
Reply from Neptune - Bristol
Hi Carrie,
It's been our pleasure to assist you, thank you for leaving this kind review, it's a joy to read. We look forward to seeing you again soon.
Wishing you a lovely Christmas,
Luisa and the Bristol team
I attended a wreath making course in…
I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event.
Nothing is ever too much trouble for the staff in the store and the event at the store was evidence of that.
December 3, 2022
Unprompted review
Reply from Neptune - Bristol
Thank you for your review, I'm so glad to hear you enjoyed our wreath making event, we have a great time hosting it. Please do keep an eye out on our Instagram to be first updated of future events, we plan to have a busy calendar for 2023!
Very best wishes,
Luisa and the Bristol team
A great experience from the start to…
A great experience from the start to finish - would gladly recommend the Neptune design and fulfilment service; we were a difficult "remote" customer - and nothing was too much trouble. Many thanks to Harriet and the Bristol Neptune Team.
November 1, 2022
Unprompted review
Reply from Neptune - Bristol
Hi Richard,
Thank you for your great review. Harriet really enjoyed working on your project, and we've all been admiring the transformation photographs! We would love to see the room when all your lovely new shelving is filled, too!
We hope to work with you again in the future.
Luisa, Harriet and the Bristol team
Amazing wreath making session at…
Amazing wreath making session at Neptune, Bristol. Staff were great and really friendly.
December 3, 2022
Unprompted review
Reply from Neptune - Bristol
Hi Roz,
Thank you for your great review. I hope your wreath looks fabulous hanging in your home!
Very best wishes,
Luisa and the Bristol team
Really happy with the Neptune customer…
Really happy with the Neptune customer service as always. Bristol staff are great and helpful.
November 3, 2022
Reply from Neptune - Bristol
Hi Sian,
Thank you for taking the time to leave this great review. We're delighted to hear your feedback about the team here in Bristol!
We hope to see you again soon,
Luisa and the Bristol team
Excellent customer service
Very helpful advice in store helping us source the right colour and type of paint. Quick delivery. Very pleased with final result Expensive but worth the extra cost
November 1, 2022
Reply from Neptune - Bristol
Dear Ruth,
Thank you for your review. I'm so pleased to hear of your experience, I'll be sure to share the feedback with the team.
We look forward to seeing you again soon.
Best wishes,
Luisa and the Bristol team
Excellent
Friendly, helpful and informative staff lovely shop surroundings and products.
November 18, 2022
Unprompted review
Reply from Neptune - Bristol
Thank you for your kind review of our team and our store, it's really appreciated. Thank you for visiting us on Friday, we hope to see you again soon.
Best wishes,
Luisa and the Bristol team
Neptune Cookery Demonstration 😋
Today I enjoyed the Neptune in store cookery demonstration with Becky...
Not only is Becky very humerus the meal prepared was delicious 😋. Thanks to The Bristol Neptune Team, Luisa and Team Members always have everything beautifully arranged and ensure you feel totally welcome; nothing is ever too much trouble 😊
November 18, 2022
Unprompted review
Reply from Neptune - Bristol
Hello Antoinette,
Thank you for leaving us the kind review. I'm so pleased that you had a great time on Friday, thank you for attending and all of your support to the store over the years, we all really enjoy your visits! We hope to see you soon.
Very best wishes,
Luisa
A model for the High Street
A model for the High Street. Always a pleasure to drop in to the shop. The staff are so lovely, we hate to walk by. Everything we have bought from Neptune, we love.
November 18, 2022
Unprompted review
Reply from Neptune - Bristol
Dear Christopher,
It's our pleasure to host you and Jo as our guests, thank you for coming to our event this morning. We very much look forward to your visits.
Best wishes,
Luisa and the Bristol team
Brilliant class!
It was such an amazing time to have the class. Brilliant demonstration and bubbly personality! It made me feel to cook as it looked so simple and easy!
November 18, 2022
Unprompted review
Reply from Neptune - Bristol
Dear Dion,
Thank you for attending our event this morning, we're so glad you enjoyed yourself.
Best wishes,
Luisa and the Bristol team
Becky Wilkinson cookery class
Becky Wilkinson cookery class in Neptune Bristol store again…just fantastic!
All the staff are brilliant.
November 18, 2022
Unprompted review
Reply from Neptune - Bristol
Dear Joanna,
Thank you for visiting, we enjoyed hosting you! We look forward to seeing you in store again soon.
Best wishes,
Luisa and the Bristol team
Amazing cooking demonstration!
It was great experience. Thank you very much Becky.
November 18, 2022
Unprompted review
Reply from Neptune - Bristol
Dear Bora,
We're really glad you enjoyed our event this morning with Becky Wilkinson. We hope to see you again soon.
Very best wishes,
Luisa and the Bristol team
Another amazing presentation by Becky…
Another amazing presentation by Becky in the fabulous Bristol Neptune store. Staff so welcoming.
November 18, 2022
Unprompted review
Reply from Neptune - Bristol
Dear Andrea,
Thank you for your kind review, we had a great morning, we're really glad to hear you enjoyed.
Best wishes,
Luisa and the Bristol team
Fabulous demonstration and food!
November 18, 2022
Unprompted review
Reply from Neptune - Bristol
Hi Isabelle,
Thank you for attending our event on Friday, we're so glad you had a great time!
Best wishes,
Luisa and the Bristol team
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