fabulous products, lovely staff, especially Rochelle at the bristol store, who was so helpful and kind. great customer service when I had to replace an item - all in all 10/10!!!
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Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days!... See more
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From the moment we visited the beautiful store in Bristol to choose our new dining chairs, to the moment they arrived as scheduled, we were kept updated. The delivery guys were on time, friendly and e... See more
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I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event. Nothing is ever... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Bristol
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
98 Whiteladies Road, BS8 2QY, Bristol, Somerset, United Kingdom
- 01172 464 200
4.7
Excellent
145 reviews
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Wonderful store
Wonderful store. Always friendly staff and they are great at giving me gift ideas for people in my family!
November 18, 2022
Unprompted review
Reply from Neptune - Bristol
Hi Becky,
Thank you for leaving us the kind review, thank you for another lovely visit on Friday. We really look forward to seeing you again soon!
Best wishes,
Luisa and the Bristol team
Reply from Neptune - Bristol
Hi Michele,
Thank you for your kind review, your feedback is really appreciated. We hope to welcome you to store soon.
Best wishes, Luisa and the Bristol team
The chairs arrived in perfect…
The chairs arrived in perfect condition, exactly what I wanted. They look great.
September 26, 2022
Reply from Neptune - Bristol
Hi Helen,
Thank you for taking the time to leave us a review. We're really pleased to hear your new Harrogate chairs look great!
We look forward to seeing you in store soon.
Best wishes, Luisa and the Bristol team
I have loved Neptune for years. Not any more!
I have loved Neptune for years. greatly looked forward to buying my new home and shopping at Neptune. having spent several thousand pounds doing just that I remain hugely disappointed.
the staff at store although polite on the surface quickly became arrogant and superior. the service appalling. the wait for goods ridiculous. Correspondence from the store insulting and reflective of staffs poor attitude and superior status. are they spending thousands in store? I think not. Overall I will not be recommending Neptune to friends and family. I would not recommend the store at all
July 25, 2022
Reply from Neptune - Bristol
Hi Jeanette,
I'm so sorry you feel this way about your experience with us, this is such a disappointing review to read, however thank you for your honest feedback, it is valuable in strengthening our service.
We really do care in Bristol, and we are passionate about making our guests feel valued, welcome and at home in our store - We've clearly let you down, in this instance.
We hope you enjoy the furniture and fabrics that you have bought with us in Bristol, and will consider giving us another chance in the future.
If you would like to discuss your experience further, I can be reached at luisa.zilio-davies@neptune.com.
Best wishes,
Luisa
Simply beautiful store with outstanding…
Simply beautiful store with outstanding staff very helpful! Will definitely be returning
July 16, 2022
Reply from Neptune - Bristol
Hi Kathryn,
It's fantastic to hear your feedback about the team and the store, thank you for taking the time to share it.
We look forward to seeing you in store again soon!
Best wishes, Luisa and the Bristol team
We met Rachel a year ago when we began…
We met Rachel a year ago when we began our kitchen project, and the completed kitchen has exceeded our expectations. From the initial design consultation, to the presentation and now end result we have always received faultless customer service from Rachel, Luisa and Harriet. The Neptune offering is unique in both quality, design and customer service and we will return again and again. Thank you all.
July 15, 2022
Unprompted review
Reply from Neptune - Bristol
Dear Sharon,
This review has brightened up our morning! Rachel has really enjoyed working with you and it's been a pleasure to assist you with your stunning new kitchen and home conversion.
We look forward to welcoming you back soon.
Best wishes, Luisa, Rachel, Harriet and the rest of the Bristol team.
Excellent service and products
Excellent service and products. The items arrived promptly and we received a call 30 minutes beforehand on the day of delivery. Very polite men assembled the dining table and removed all the packaging.
The only concern was that the brochure price of the products we purchased had significantly increased the week beforehand and the manager was unable to offer the listed price!
July 11, 2022
Reply from Neptune - Bristol
Hi Chris,
Thank you for taking the time to leave us this kind review - We're delighted to hear that you are pleased with your new dining table and chairs.
I'm really sorry that the timing of your order was affected by our price increase, we regrettably had to review the prices of our furniture to reflect the circumstances of the global increase in raw materials, shipping and transport. I hope you agree that the quality and beauty of the furniture is worth the cost, and that it brings you joy for many years to come.
Very best wishes, Luisa and the Neptune Bristol team
Chloe expressed true professionalism…
Chloe expressed true professionalism from the start to the end product. Her design has totally transformed our lounge. We are truly delighted with the end product. Our family and friends have all expressed positive comments. Thank you so much Chloe. I will be in touch again very soon!
March 9, 2022
Reply from Neptune - Bristol
Hi Janice,
Thank you for leaving such a lovely review. We really appreciate your kind words about Chloe, she really enjoyed working with you on your project. I hope your beautiful new lounge brings you joy for many years to come!
Best wishes, Luisa and the Neptune Bristol team
The quality of the paint is exceptional.
March 6, 2022
Reply from Neptune - Bristol
Dear Mr Rees,
Thank you for taking the time to leave us a review. We are really grateful for the feedback about the quality of our paint.
We look forward to welcoming you back to store soon.
Best wishes, Luisa
Products are good but customer service…
Products are good but customer service is poor, very disappointed in service.
When you have to contact them 5times to get any response and then the outcome does not sort the problem.
February 26, 2022
Reply from Neptune - Bristol
Hi Ailsa,
Thank you for taking the time to leave a review. I'm really sorry to hear of your experience with your online purchase.
I can't see that you've shopped with us here in Bristol, however we're happy to help resolve any outstanding problems you may have with your order. We can be contacted on 01172 464 200.
Best wishes,
Luisa - Neptune Bristol
Chloe Mills at Clifton, Bristol Neptune is a superstar!
When entering Neptune in Bristol I was welcomed by Chloe Mills who explained that she was a Home Designer. She made me feel completely at ease and I felt able to share my difficulty in piecing together items to make our house feel more warm and inviting. I was also struggling with what direction I wanted to take our interior design concept in when it came to "dressing" our house. Chloe then took the time to put together a whole array of incredible pieces from vases, to faux plants to soft furnishings. I then left laden with everything and have transformed our home. Chloe has made me see which direction I want to go in now, and I feel excited to move forward with it rather than dread! She is a superstar and Neptune, you are very lucky to have her!
February 2, 2022
Unprompted review
Reply from Neptune - Bristol
Hi Caroline,
Thank you for your wonderful review, it's such a pleasure to read. I'm so glad you enjoyed your time with Chloe, we really are lucky to have her on our team!
We would love to see some photographs of your beautifully styled home, please do pop some over to us at bristol@neptune.com.
We really look forward to welcoming you back in store soon.
Luisa and the Bristol team
Reply from Neptune - Bristol
Dear Dr White,
Thank you for your review. It was our pleasure to assist you with your new Henley table, we're really pleased to hear you are satisfied with it.
We look forward to seeing you soon.
Best wishes, Luisa and the Bristol team
Friendly helpful staff
Beautiful store, the staff were very friendly, helpful and knowledgeable. They were able to help with all our questions. Looking forward to another visit.
January 17, 2022
Reply from Neptune - Bristol
Hi Kelly,
Thank you for your lovely review. I'm really glad to hear you enjoyed your visit with us, I will pass on your kind words to the team. We look forward to seeing you again soon! Best wishes, Luisa
Reply from Neptune - Bristol
Hi Julie, thank you for your lovely review, I'm really pleased to hear you enjoyed your experience shopping with us. We hope to see you back in store soon.
Best wishes,
Luisa
Great customer service
Great customer service, assisting with an order query with a smile even when the computer system was taking a while to process. Having a lovely genuine conversation whilst we waited!
Very helpful!
December 21, 2021
Reply from Neptune - Bristol
Hi Angela,
Thank you for your lovely review about our team, we are so glad you enjoy visiting us. Have a lovely Christmas, we look forward to welcoming you back soon.
With warm regards, Luisa
SUPERB QUALITY
Neptune kitchens are superb quality, they are well made and built to last with a timeless design. We absolutely adore our Chichester kitchen.
December 14, 2021
Reply from Neptune - Bristol
Hi John,
Thank you so much for your kind review, I'm so glad to hear you are delighted with your Chichester kitchen - It's a timeless design and I hope it brings you joy for many years to come.
Best wishes, Luisa
Bristol Whiteladies road branch were so…
Bristol Whiteladies road branch were so helpful, friendly and knowledgeable with a special thank you to Raquel, who really went the extra mile. The products are fabulous and we are really pleased with the kitchen table, bench, chairs and numerous vases and bits and bobs that we couldn't resist in the shop. Delivery was excellent, chaps were again very helpful and friendly. We were also kept updated of delivery times and never had to chase!
A good experience all round, we will be back....... if nothing else for the gorgeous smelling hand sanitiser - lol.
December 1, 2021
Reply from Neptune - Bristol
Dear Clare, thank you for your wonderful review and for sharing your experience. I'm so pleased to hear that you are delighted with your new Arundel furniture, and the extra accessories, too!
We really look forward to welcoming you in to store soon. Best wishes, Luisa and the Bristol team
Love the products extremely well made…
Love the products extremely well made and timeless. The service from the interior dept and Chloe in particular was second to none.
Delivery is taking a long time at the moment but then I guess most companies are struggling with that.
I love my new lounge snd it is all down to Chloe’s help snd guidance,
November 9, 2021
Reply from Neptune - Bristol
Hi Rhiannon, thank you for your review. I'm so glad you love your new lounge, I hope the Arthur footstool will be the perfect finishing touch. I know Chloe really enjoyed working with you on your project, she will be delighted to hear your feedback. Best wishes, Luisa, Neptune Bristol.
Great service and products!
The staff at the Bristol store are extremely friendly and helpful (especially Ceri). The store is welcoming and there is a lot of furniture displayed to help choose which range you want. Ordered 2 pictures (as they weren't in stock at the store) but they arrived just a few days later and look brilliant in the study. Would always recommend Neptune products from the furniture to candles as they are exceptional quality. The service from Neptune is also second to none.
November 7, 2021
Reply from Neptune - Bristol
Hi Margaret, thank you for your lovely review, we're really pleased to hear your new artwork looks great in your study!
Thank you for your feedback about our team, and Ceri - I know that she really enjoys assisting you, and we look forward to welcoming you back soon.
Best wishes, Luisa and the Bristol team.
Beautiful home store
Stunning store layout, stylish design and quality goods for anyone looking for inspiration.
October 24, 2021
Reply from Neptune - Bristol
Dear Emma,
Thank you for your review and for taking the time to write to us.
I am happy to hear that you enjoyed your visit, and you feel inspired by us.
I do appreciate your time to tell us about your experience and we look forward to seeing you again soon in one of our stores.
Kind regards,
Raquel and the Bristol team
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