fabulous products, lovely staff, especially Rochelle at the bristol store, who was so helpful and kind. great customer service when I had to replace an item - all in all 10/10!!!
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See what reviewers are saying
Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days!... See more
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From the moment we visited the beautiful store in Bristol to choose our new dining chairs, to the moment they arrived as scheduled, we were kept updated. The delivery guys were on time, friendly and e... See more
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I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event. Nothing is ever... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Bristol
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
98 Whiteladies Road, BS8 2QY, Bristol, Somerset, United Kingdom
- 01172 464 200
4.7
Excellent
144 reviews
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We have visited the Bristol store on…
We have visited the Bristol store on numerous occasions and have always found the staff to be knowledgeable and attentive, but also happy to let you to browse. Very inspirational room settings.
October 13, 2021
Reply from Neptune - Bristol
Hi Helen, I'm so pleased to read your lovely review of our store, thank you for taking the time to write to us.
I hope that you are delighted with your new console table, and we look forward to welcoming you back in to store soon.
Best wishes, Luisa and the Neptune Bristol team
Reply from Neptune - Bristol
Hi Ian, this review is a pleasure to read!
Thank you for kindly taking the time to write about your experience with us. We look forward to welcoming you back to store soon. Best wishes, Luisa
Extremely long delivery time
Extremely long delivery time - over 5 months, one footstool arrived damaged, assessment in 3 weeks…. Wanted so much to be happy :(
September 8, 2021
Reply from Neptune - Bristol
Hi Millie,
Please accept my sincere apologies for your experience, I understand how disappointing it must be to receive a product with a defect after waiting the extended delivery time.
I can see that we are booked to visit you, to try and rectify your footstool, I will keep a close eye on your order to ensure this is resolved to a high standard.
If you would like to discuss this with me in more detail, I can be reached at luisa.zilio-davies@neptune.com.
Best wishes,
Luisa
Friendly staff
I honestly believe you cannot buy better than Neptune. It is expensive and if I am honest a bit too expensive but my goodness the quality is second to none.
The staff are so friendly and helpful which is so nice when you visit a store.
I visit the Neptune store in Swindon.
August 18, 2021
Reply from Neptune - Bristol
Hi Sheree, thank you for your lovely review. I will be sure to pass on your kind words to the store team in Swindon. We look forward to seeing you in our stores again soon. Best wishes, Team Bristol.
Always a pleasure to visit a Neptune…
Always a pleasure to visit a Neptune store. Friendly welcome. Beautiful, inspiring environment. Lovely colours, products and ambiance. Love love love!
July 10, 2021
Reply from Neptune - Bristol
Hi Sylvia, I'm so glad to hear how much you enjoy visiting our store! Thank you for your lovely review, we really appreciate you taking the time to share your experience. With thanks from the Bristol team.
Great store
I can’t speak too highly of Neptune Bristol. It is a lovely store, spacious and well laid out with charming, helpful, knowledgable staff at hand to make sure that the whole purchasing experience is a pleasure
June 21, 2021
Unprompted review
Reply from Neptune - Bristol
Thank you so much for leaving a lovely review, Linda. This is the best compliment we could wish for - for you to enjoy your experience when visiting and we look forward to being able to welcome you back soon! Best wishes, Laura
I am disappointed
I am disappointed. I ordered 3 large pendant lights. They are beautiful and expensive. Can’t fault the store or the order service. Delivery was swift. But one was broken on delivery. I emailed the store sending a photo. Then I popped into the store. I was assured customer services will be in touch. I have since called the store to chase. We are now 9 days on and I’ve heard nothing from customer services, not even an email. I have 3 huge boxes in my kitchen and I can’t arrange to have them fitted until they are all here. Very frustrating. Please contact me!
June 19, 2021
Reply from Neptune - Bristol
Hi Jenny, thank you for your time on the phone this afternoon. I'm really sorry that we've let you down with your experience so far. I'm glad we've found a resolve - we appreciate your understanding. Best wishes, Luisa
Beautiful store
I popped into the Bristol store just to have a look and ended up making a purchase which wasn’t planned! Beautiful store, love everything in it and how warm it feels when shopping around it. The staff were very friendly. There was always someone available if I needed to ask something, and when purchasing my items, they were very friendly and talkative. Wish I could buy the whole shop! Efficient and quality service, definitely will be back to buy more!
June 17, 2021
Unprompted review
Reply from Neptune - Bristol
Hi Annie,
What brilliant feedback - It's a pleasure to read! I'm so glad you enjoyed your time in store, please do come and visit us again in the future. Many thanks, Luisa
We were kept informed of delays to…
We were kept informed of delays to despatch and updated regularly.
Delivery men were very efficient and polite. Bed frame is great. We are very pleased with it.
June 17, 2021
Reply from Neptune - Bristol
Hi Michelle,
Thank you for your kind review - We are happy to hear that you are pleased with your new Larsson bed!
If you've any advice on how we can offer you 5* service in the future, please do let me know. I can be reached at luisa.zilio-davies@neptune.com. We hope to welcome you in to store again soon.
Visited the Bristol store
Visited the Bristol store and made an unexpected purchase!! The staff in the Bristol storewere super attentive and took a genuine interest in what we were looking for.
We visited the Bath store only a day before and weren’t even acknowledged with a smile. Well done to the Bristol team for making us feel valued, if we were made to feel the same we would have made our purchase in the Bath store!
Very happy with our new picture!
June 13, 2021
Reply from Neptune - Bristol
Hi Thomas, thank you for your lovely feedback about our Bristol team. I'm glad to hear that you are so pleased with your new artwork. We hope to see you in store again soon. Luisa
Awful customer service they just can’t…
Awful customer service they just can’t be bothered. It’s a great shame as everything looks they sell looks lovely but it’s not worth the pain trying to get answers or back up.
May 26, 2021
Reply from Neptune - Bristol
Hi Mrs Trembath, Im so sorry to hear that your experience wasnt as expected. I see you dealt with th eteam in Bristol. I'll get them to contact you asap to see if there is any further help we can give. Joe
Recently had a gorgeous dining nook…
Recently had a gorgeous dining nook style bench fitted and we are thrilled with it. From initially calling customer services for some paint colour ideas for the kitchen (which turned out perfectly!) to getting the bench measured and fitted we have been so impressed!
Such friendly helpful staff - can't thank them enough!
May 23, 2021
Unprompted review
Reply from Neptune - Bristol
Hi Claire, thank you for taking the time to leave us a review. Chloe really enjoyed working with you on your project. The Bristol team have all been admiring the photographs of your new Buckland Bench - The Cactus looks fantastic! Luisa
Bristol Neptune branch - Olney Lamps
Bristol - Luisa and Sophie - exceptional and a credit to your brand.
Helped re bulbs for Olney small lamp where stated bulb was far too big. SOOO kind to post out ones needed and also to offer to send return boxes if we’re not satisfactory! Needless to say the lamps look fabulous and the bulbs now fit!
May 23, 2021
Reply from Neptune - Bristol
Hi Elizabeth, thank you so much for your kind review. It was our pleasure to help you with the bulbs, and I'm delighted to hear that your Olney lamps are perfect! We look forward to speaking with you again soon. Luisa
I love the look of the chairs and bar…
I love the look of the chairs and bar stools , although I find they do mark quite easily , the table is also marking , is there anything you can recommend to treat it ?
I now keep it covered on an every day basis .
April 12, 2021
Reply from Neptune - Bristol
Hi Jackie, my name is Laura - I would be very happy to take a look for you if you have some photos please? My direct email is laura.munslow@neptune.com. Thank you for leaving us a review and I hope I am able to help. Best wishes, Laura.
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