Neptune - Bury St Edmunds Reviews 

The whole experience was enjoyable and helpful. As always the assistants were friendly and helpful. The shop itself we love because of all the lovely things of high quality. It supports you much more perfectly to see and feel what things would be like in your home, which you cannot do on the internet.

the service was excellent all the way through

Great pictures lovely quality the perfect finishing touch to our already Neptune Lounge

Excellent service from discussions in store (Bury St Edmunds) with Lucy through to order and delivery today by Andre and Liam. Lucy took the time to run through the options and helped us to choose the right sofa which goes perfectly in the room we intended. Andre and Liam kept us informed about the time of delivery and were very friendly and efficient, managing to get the sofa in without any difficulty.

Bury St Edmunds showroom is well worth a visit.
I ordered quite a few pieces of furniture and Sarah was brilliant with giving me advice and very patient when I changed my mind on more than one occasion!!
We got there in the end and qualified for the £500 offer, which I’m looking forward to spending.

Ordered a bed with Neptune (Bury StEdmunds - Lucy) and had delivered today. Excellent quality and very pleased.
Callum & Jason delivered and erected in room very professional. They called before delivery and turned up bang on time. Gave advice on floor protection.

Excellent service all round including Alfi & Josh for delivery and set up.

Fantastic customer service via their instagram account with Abbi and also their telephone sales team with Maddie. Went above and beyond, very helpful and will certainly be a returning customer! Thank you Abbi and Maddie.

We had our Neptune dining table and chairs delivered, unpacked and assembled by Shane and Joe, and they did a fantastic job. They were cheerful, friendly and professional throughout, taking great care with everything and leaving everything set up perfectly.
The whole experience was smooth from start to finish, and their positive attitude made a real difference.
We’re absolutely delighted with our new furniture and couldn’t be happier with the service we received at the Bury St Edmunds store on ordering.
A big thank you to Shane and Joe for making the delivery such an enjoyable experience. Highly recommended!

Great experience again. Purchase organised by Lucy to complete room refurbishment as designed by her in Bury St Edmunds' Neptune store and delivered by Shane & Joe. Kept informed about supply and delivery time. Shane & Joe made a call 20 minutes prior to arrival to confirm all OK for delivery. Polite respectful of your home and all sorted. Great job Thank you

Great product and great delivery team, Alfi & Josh sorted everything out and built up furniture, highly recommended 😊

Chris.

My husband and I went to the Bury St Edmunds store to purchase a dining table & chairs. Sarah has always given us good advice and is super knowledgeable. Once again she helped us choose the chairs to go with the table. We never feel rushed and we are always happy with our purchases. We love visiting the Bury store as all the staff are friendly and helpful.

Maddie in the Bury St Edmunds branch solved ALL of our problems today. 10/10! Super customer service and design solving skills. Thank you Maddie! Matt (&Julia)

Shane and Joe the delivery driver went above and beyond with delivery making sure everything was properly handled and assembled.

The Bury St Edmund’s branch of Neptune is lovely , from the welcoming staff to the relaxing atmosphere & their knowledge is brilliant . I have been served by Lucy & Sarah & spoken to several others , But it wouldn’t matter who , they look after you so well .

Excellent service and excellent products.

I recently purchased an Aldwych Console Table from Neptune, and although I was initially disappointed to discover that the table had been reduced in price shortly after my purchase, the way Neptune handled my enquiry completely exceeded my expectations.

Jamie contacted me promptly and dealt with the situation with genuine professionalism, understanding and kindness. The price difference was refunded without any fuss, demonstrating a level of customer service that is increasingly rare.

The Aldwych Console Table is beautiful, and Neptune’s willingness to honour their price match policy has reinforced why they have such an excellent reputation. Rather than leaving me feeling disappointed, they turned the experience into a very positive one.

In today’s retail environment, exceptional customer service deserves to be recognised. Thank you to Jamie and the wider Neptune team for your fairness, professionalism and customer-focused approach. I would not hesitate to recommend Neptune to family and friends, and I look forward to shopping with them again.

We've had a couple of deliveries from Neptune in the last couple of weeks. The process has been first rate throughout. Sales, customer service and delivery team has been polite, efficient and we have been confident throughout. Thanks to the delivery team members Callum, Dave and Tomaz on placing and s3tting up the furniture

Alfi and Josh delivered my beautiful things to me and were absolutely great and so helpful

Fantastic service from Callum and Thomas today. Speedy, polite and great job done!