We had a new chairs delivered yesterday. Shane and Joe were friendly and as helpful as they could be. The dogs took to them and just wanted cuddles. Which were dished out freely. As always with Neptun... See more
Location
Switch locationCaxton House, 43-45 St Andrews Street South, IP33 3PH Bury St Edmunds, Suffolk, GB
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See what reviewers are saying
Great experience again. Purchase organised by Lucy to complete room refurbishment as designed by her in Bury St Edmunds' Neptune store and delivered by Shane & Joe. Kept informed about supply and deli... See more
Company replied
Bury St Edmunds showroom is well worth a visit. I ordered quite a few pieces of furniture and Sarah was brilliant with giving me advice and very patient when I changed my mind on more than one occas... See more
Company replied
Ordered a bed with Neptune (Bury StEdmunds - Lucy) and had delivered today. Excellent quality and very pleased. Callum & Jason delivered and erected in room very professional. They called before deli... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Bury St Edmunds
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Caxton House, 43-45 St Andrews Street South, IP33 3PH, Bury St Edmunds, Suffolk, United Kingdom
- 01284 731025
4.9
Excellent
423 reviews
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New Henley Kitchen
If you are looking for a quality kitchen then look no further then Neptune. Our Henley kitchen cabinets look fabulous in our new kitchen and we couldn't be happier.
A big thank you to designer Fiona, project manager Rob and kitchen fitter Steve and all the team at the Bury St Edmunds store who are always so friendly and helpful.
Many thanks.
John & Alina
April 15, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear John & Alina,
Thank you so much for your wonderful review. We’re delighted to hear how happy you are with your Henley kitchen and that it’s made such a positive impact on your new space.
It means a great deal to know that Fiona, Rob, Steve, and the Bury St Edmunds team provided such a friendly and supportive experience throughout your project. We’ll be sure to pass on your kind words to them.
Wishing you many happy moments in your beautiful new kitchen.
All my best,
Amy at Neptune Support Office
Very helpful and friendly staff.
Very helpful and friendly staff.
Goods that were purchased were wrapped securely.
April 17, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Thank you for your kind feedback. We’re so pleased to hear the team were helpful and friendly, and that your items were carefully and securely wrapped for you. We hope to welcome you back soon!
All my best,
Amy at Neptune Support Office
Fiona from the kitchen design team was…
Fiona from the kitchen design team was absolutely amazing. She handled the process seamlessly creating a stress free experience, was extremely accommodating of all our requests and was always quick to respond to our questions with great advice. Thank you so much
April 17, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Cialann, thank you for your lovely feedback. We’re delighted to hear Fiona provided such a seamless and supportive experience throughout your kitchen design process, and that she was able to make everything feel straightforward and stress-free for you. It’s great to know her advice and responsiveness were so helpful along the way.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Buying garden furniture
We took advantage of the offer and purchased the Harrington garden furniture set. The whole experience was a pleasure with Abbi who was very helpful and approachable.
April 10, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Vicki, thank you for your kind feedback. We’re delighted to hear you enjoyed choosing your Harrington garden furniture set and that Abbi was so helpful and approachable throughout your visit. It’s great to know the experience was a positive one from start to finish.
All my best,
Amy at Neptune Support Office
Great experience
We had a fantastic experience dealing with Lucy at the Bury St Edmunds store. She was incredibly helpful from start to finish; whenever I had a question, she went above and beyond to find the answer. She was also so patient while we took our time deliberating over our order. It felt like a truly personal service. The store itself is very welcoming, especially for parents—offering my bored six-year-old a bottle of water was a small gesture that meant a lot to us. Thank you, Lucy, for all your help!
April 10, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear JD, Thank you for your lovely feedback. We’re so pleased to hear Lucy provided such thoughtful and patient support throughout your visit, and that she was able to make the experience feel so personal for you. It’s also wonderful to know the team helped make your time in store comfortable for your family.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
We went to buy garden furniture
We went to buy garden furniture. We had researched online and thought we knew what we wanted but wanted to see/feel/sit on it first! We actually decided in a different range having seen it in store. Very nice store, staff were really helpful. Good to have a disabled toilet. Unfortunately I’m currently a wheelchair user (temporarily). There are a number of steps in the store, luckily I can manage a few steps but couldn’t go upstairs. This was a shame as we are also looking for a new bed.
April 4, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Mrs Richardson, thank you for taking the time to share your experience. We’re really pleased you found the team helpful and were able to explore and choose your garden furniture in store.
We also appreciate your comments regarding access to the upper floor. As the building has existing stair access, we understand this can present limitations, and we’re sorry this impacted part of your visit, particularly while you’re currently using a wheelchair. Your feedback is important to us and will be shared with the team.
All my best,
Amy at Neptune Support Office
We were helped by Maddie who took great…
We were helped by Maddie who took great care of us and was so supportive. She went above and beyond ringing around others stores so that we could view alternative products before making our choice and placing our order. A gorgeous store with helpful staff moving things around the store to help us picture the scene - great coffee too!
April 3, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Tracey, thank you for your lovely feedback. We’re delighted to hear Maddie took such great care of you and went the extra mile to help you explore your options. It’s wonderful that you also enjoyed the store atmosphere and a good coffee while you were there.
All my best,
Amy at Neptune Support Office
Great service and beautiful furniture
Great service and beautiful furniture. Brilliant delivery service. Many thanks to Paul and Andre
April 6, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Sharon, thank you for your kind feedback. We're so pleased to hear you’re happy with your furniture and that the delivery service went smoothly. It’s great to know Paul and Andre took good care of everything for you.
All my best,
Amy at Neptune Support Office
Floral display
I was looking for help with a floral display. The lady listened and took in everything i wanted and created the most stunning display. I could never have done that on my own. All of the staff are always really happy and helpful and make it a pleasure to visit.
March 28, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Hayley, Thank you for your lovely feedback. We’re so pleased to hear the team took the time to understand your ideas and were able to create a floral display you’re so happy with.
It’s wonderful to know you also enjoy the warm and helpful atmosphere whenever you visit. We really appreciate your kind words and look forward to seeing you again soon.
All my best, Amy at Neptune Support Office
Really friendly helpful staff
Really friendly helpful staff.
I love Neptune products and I pop in to my local shop for ideas and inspiration!
March 25, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Susie, thank you for your lovely feedback. We’re so pleased to hear you enjoy visiting your local store and find the team both friendly and helpful.
It’s great to know our products continue to inspire your ideas for your home. We really appreciate your support and look forward to welcoming you again soon.
All my best, Amy at Neptune Support Office
Personal service with a smile
The service received at Neptune Bury St Edmund’s never fails to impress.
Liz created a beautiful spring/summer flower display personally styled to my requirements, can’t thank them enough for making things so easy yet again.
March 23, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Dianne, thank you for your lovely feedback. We’re so pleased to hear the team at Bury St Edmunds continue to impress, and that Liz was able to create a spring/summer display that perfectly matched your requirements.
It’s great to know the experience was made easy and enjoyable for you once again. We really appreciate your kind words and look forward to welcoming you back soon.
All my best, Amy at Neptune Support Office
Delivery of furniture
Andre and Liam were very polite and respectful of our home when they delivered our furniture. They put the pieces where we wanted them and Liam noticed there was a chip out of a shelf, he took a photograph and reassured us that he would report this and get a new one out to us. We're really pleased with how efficient they were and how lovely it all looks.
March 21, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Karin, thank you for your thoughtful review. We’re delighted to hear Andre and Liam delivered your furniture with such care and consideration for your home, and that everything was placed exactly where you wanted it.
It’s also great to know Liam was proactive in spotting the issue with the shelf and handling it promptly for you. We really appreciate your kind words and hope you enjoy your new furniture.
All my best, Amy at Neptune Support Office
Excellent customer service
The excellent customer service received from your representative Siobahn with her knowledge of the products and understanding of our requirements was just right. Our telephone conversation before we visited the store convinced us that this was the place to get what we wanted. She was patient and informative and a credit to your company.
March 19, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Helon, thank you for your lovely feedback. We’re so pleased to hear Siobahn was able to guide you so well and that her knowledge and understanding helped you feel confident before visiting the store.
We’ll make sure she sees your kind comments, she’ll be delighted to know she made such a positive impression. We hope you’re very happy with your purchase and look forward to seeing you again.
All my best, Amy at Neptune Support Office
Amazing…
Faultless service as always and all the staff are always such a joy to interact with.
March 18, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Carolyn, thank you for your kind words. We’re so pleased to hear you consistently receive great service and enjoy spending time with the team.
We really appreciate your support and look forward to welcoming you again soon.
All my best, Amy at Neptune Support Office
Reply from Neptune - Bury St Edmunds
Hello Emma,
Thank you for leaving us such a positive review!
We hope to see you again soon.
Best wishes,
Neptune Bury St Edmunds.
Excellent service from beginning to end
From beginning to end, starting with the advice from the sales team in the Bury St Edmunds showroom and continuing with the delivery and assembly of two wardrobes, was courteous, professional and efficient.
We were very impressed by Shane and Joe, who managed to get large items up a difficult staircase, worked well as a team and did their job effortlessly, with good humour and gave us helpful advice.
March 17, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Paul, thank you for your kind feedback. We’re delighted to hear the team in our Bury St Edmunds showroom provided clear guidance from the outset and that the delivery and installation went smoothly.
Shane and Joe will be especially pleased to hear your comments, we’re proud of the care and teamwork they bring, even in more challenging spaces. We hope you enjoy your new wardrobes, and please don’t hesitate to reach out if we can assist further.
All my best,
Amy at Neptune Support Office
Valuable advice from in-store designer
I very much appreciated the time Lucy, the designer, took to discuss the arrangement of my dining/sitting room. She made many creative suggestions and developed my somewhat timid ideas. Nothing was too much trouble. Thank you very much
March 2, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Christine,
We're very happy to hear that you appreciated the design consultation with Lucy. It's wonderful that the suggestions helped develop your ideas and that you felt supported throughout the process. Thank you for your positive feedback!
Fabulous service
Fantastic service. My two chairs were thoughtfully packaged and are perfect. Sean and Josh were punctual and polite.
A first class service from a great company.
March 3, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Shelley,
We appreciate you sharing your experience! We're happy to hear that you received fantastic service, your chairs were thoughtfully packaged, and our team was punctual and polite.
Great delivery service from André and…
Great delivery service from André and Liam. Polite, friendly and thorough! Thank you.
March 3, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
We're happy to hear that you received great delivery service. We appreciate your positive feedback regarding the team's politeness and thoroughness.
Lovely sofa
Lovely sofa. Well made, looks great. Shop staff were very helpful. Andre and Liam who delivered sofa were quick, efficient & helpful. All around great service.
March 3, 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Nick,
We appreciate you sharing your positive experience with the team! We're happy to hear that you are pleased with your sofa and the delivery service. We will pass along your kind words.
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