Neptune - Bury St Edmunds Reviews 

Alfi and Josh delivered my beautiful things to me and were absolutely great and so helpful

Fantastic service from Callum and Thomas today. Speedy, polite and great job done!

Dave and Steve arrived promptly at the agreed time for the delivery. They ensured a minimal level of disruption when delivering the furniture to the required room. They were very careful with my property and all packaging was taken away. They were extremely polite. Would recommend.

Liz was extremely helpful as were the other staff. The store was well laid out and beautifully dressed. There were no high pressure sales techniques but Liz was always available to provide really helpful advice when needed.

A fantastic experience overall and would thoroughly recommend.

Thank you so much to André and Liam who delivered our sofas and coffee table seamlessly and on time.
They navigated a very tricky path as we had workmen here.
Friendly, professional and careful delivery. We are delighted!

Visited the beautiful Bury St Edmunds store today. Lovely to celebrate Neptune 30th Anniversary. Thanks to Maddie who was very patient with us choosing dining chairs. We look forward to their arrival.

I have been into Bury St Edmunds Neptune and the service I received was exemplary. Nothing was too much trouble and they made me feel so very special - they were as excited as me about my project.
Thank you Abbi, Angie and Liz …. You made me a very happy customer and you are all a credit to Neptune !!

Liz, Abi and Angie were amazing. Top, top
Customer service. We are big fans of the jute bag! Lovely

‘I just wanted to say a big thank you to the drivers who delivered my dining table today, it is beautiful.

Evan and Thomas were incredibly polite and very helpful with safety suggestions and placing of table so as not to damage it.

Thank you!’

Excellent communication about delivery and Shane and joe were very helpful

Store always looks amazing. Staff are extremely friendly and helpful. It’s a pleasure shopping at Neptune.

Ant and Lea were very punctual, careful and pleasant.

Staff at the Bury store were so helpful and lovely to myself and my Grandparents who I was visiting the store with. We came away with quite a few purchases and should be back in the next week or so, for the items we were mulling over.
The store itself is gorgeous (images online don’t do it justice).

Excellent staff and support in this branch at Bury St Edmunds . It’s a beautiful store and all the staff are so helpful ..

Andre & Liam delivered our goods on time, were very professional when phoning ahead of the delivery time slot, were very professional when putting together the furniture and took away the boxes. Very pleased with not only their service but the service we received in the store ( Bury St Edmunds) when purchasing the table.

Came into the store this afternoon to collect some items we had on hold and have a browse.

All the team were friendly and so helpful, as they always are. Nothing was too much effort for them and were even offered a cup of tea (which we of course accepted.)

A special mention to Maddie, Liz and Abbi for really going the extra mile for us.

Thank you!!

Having visited a number of kitchen design showrooms we were particularly impressed with Neptune Bury St Edmunds. Rebekah was excellent at bringing our thoughts together with really great design ideas and finishing touches.
Extremely happy with the finished product, great quality and all the Neptune team were helpful throughout. Big thanks to Rob for overseeing the project and Steve who fitted the units.

I have just taken delivery of six garden chairs to match my existing garden table from the Cheltenham collection. I placed the order by phone with the Bury St Edmunds branch and from start to finish everything has fallen into place. I received excellent customer service from the initial contact through to the delivery co-ordinator and finally the actual delivery today. The service has been impeccable from all of the the staff, at Neptune, Lara,Bury St Edmund’s Team; Alannah, from the dispatch Team and Ant and Lea from the delivery team who turned up ahead of time this afternoon and were wonderfully efficient in unpacking and placing the chairs and cushions around my table for me. Many thanks to everyone involved. I hope that I will be able to enjoy them for a long time to come…

Excellent service. No pressure but clear efficient service.

As always greeted by the lovely ladies in store. We really enjoy going to Neptune in Bury St Edmund’s. Our home is filled with Neptune products. Will return soon as we are going to be re designing our dining room. So hopefully Lucy will be on hand for her design tips 😁. Thank you all providing such great service and quality products.

Having previously bought furniture from Neptune, we were looking for a consul table so visited the lovely Bury St Edmunds shop.
Maddie was very helpful and today our table was delivered by Dave & Callum. They were so polite and unpacked, checked the table and took all the packaging away. Thank you. As always, amazing service and excellent quality from Neptune!