Super service from Zoe our designer, from in store to home visits. Toby, our installer, was meticulous and simply made the kitchen beautiful.
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It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and tech... See more
Company replied
Excellent delivery service, with item checked before leaving. We’re pleased with the appearance, item was not damaged which is quite unusual these days. Only negative was the price hence 4*
Company replied
What a wonderful afternoon we had , Becky was an absolute delight , not only cooking and teaching us about some delicious recipes, ( that we could also eat ) but also sharing all her extra tips and st... See more
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Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cheltenham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
4 North Place, GL50 4DW, Cheltenham, Gloucestershire, United Kingdom
- 01242 330420
4.9
Excellent
195 reviews
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Never a doubt with Neptune
Having loved Neptune from the first time I ever walked into one of its stores, there was never a doubt that, one day, I would be lucky enough to have one of their kitchens. That dream has now come true with Patsy, from Cheltenham, in conjunction with Vicki, the technical manager, designing the most beautiful Suffolk kitchen in my new location in The Cotswolds. I am thrilled with it and the whole process has been an absolute pleasure, with professionalism from all parties concerned, from delivery drivers, waste collection and excellent fitters. Nothing has been too much of a problem, and Patsy and Vicki have always been quick to help with advice on hand and making any necessary adjustments to the design along the way. I was also given a discount for recommending my sibling to Neptune, with Patsy, too, designing their Chichester kitchen. It has been a joy to work with such a friendly and efficient set of people! Thank you Patsy, Vicki, Toby and the work surface team.
July 17, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Mrs. Edmondson, It always give me great pleasure to read feedback like this. Patsy works extremely hard to make dreams come true and in this case she has which is such benefit to us all. From the initial starting place of understanding your requirements to the day the kitchen is signed off, Patsy lives and breaths your project. I will make sure Patsy receives this feedback along with Vicki, Toby and the team at Anything Stone. Please do feel free to visit the store anytime. Patsy, I and the team are always here to help and we hope you enjoy the many years to come with your new Neptune Kitchen. Best wishes Lee (Store Leader Cheltenham)
Amazing Experience from start to finish…
Just wanted to say that we are totally delighted with our new Kitchen, Utility Room and Cloakroom. Patsy, our designer, John our Installation Project Manager and the whole team at Neptune Cheltenham have been brilliant from start to finish. We first met with Patsy in the Cheltenham Showroom about 18 months ago and discussed our ideas with her, and she very quickly put her skills to the task and designed our dream kitchen. She very quickly became part of our life and family and whenever I had a query, or a change of colour, Patsy made it happen. Patsy's attention to detail is amazing and then John came on board to manage the installation and he was there to liaise with our builder on any issues they had, and even the electrician regarding the wiring for our AGA and then he had day to day contact with our Installer, Toby who was a perfectionist with every detail. John was there on the end of the telephone whenever needed, which was good to know. The finished rooms look amazing and we are so happy and would like to thank everyone for their efforts, even the ladies in Neptune Cheltenham for helping us choose some new 'bits and bobs' for our rooms, and I'm sure we will be back in there soon. Thank you so much from us both John and Tracy.
May 15, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear John & Tracey, many thanks for your detailed feedback and the effort you have taken to provide your review. Patsy has loved working on your kitchen along with John and I am so happy to read your comments as I know the team have worked very hard to implement your desires in a kitchen. We very much look forward to seeing you again in store and I will pass your feedback on to everyone including Toby. Please do not hesitate to call if you require any further help with anything and please do continue to enjoy your Neptune kitchen in the years to come. All the very best from Patsy, John and the Team in Cheltenham, Lee (Store Leader)
Kitchen & Utility in new extension
Thank you to Patsy, John and the whole team at Cheltenham. Patsy our designer has been brilliant, understanding our needs well and creating a fabulous kitchen and utility design centred around our family lifestyle. Patsy has been wonderful to deal with, getting to know us (and our children!), always personable and reliable. Patsy has used her extensive experience and knowledge to guide us through the whole project from initial design concepts to final finishes, fabrics and lighting. John our installation project manager was highly professional, coming out to site at key stages in the build, meticulous on details, planning and collaborating closely with our builders. Toby our fitter delivered a top quality finish including the final paintwork. Our experience with Neptune from start to finish, including the whole team’s focus on customer service, the design, project management and finished quality of their products has been excellent.
March 15, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Mr Williams, Many thanks for taking the time to review your experience with Patsy, John, Toby and the team here in Cheltenham. Its fantastic to read such great feedback and it what we love to deliver here at Neptune. I will make sure the team hear and read your comments. Patsy is a great designer and really works hard to deliver the whole experience as you have so wonderfully described. I hope you enjoy your Neptune kitchen over the years to come and I hope to see you sometime soon in store. Best wishes Lee (Store Leader), Patsy and the team at Neptune Cheltenham.
Flo and her team at Neptune in…
Flo and her team at Neptune in Cheltenham provided such a friendly and helpful service when I recently refurbished my sitting room. They were kind, patient and full of great ideas. The room has been transformed thanks to their planning service and advice. It made the whole experience such a pleasure.
May 11, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Sheila, great to read your feedback and thank you so much for taking the time to write this. Flo loved working on your design and the team in Cheltenham are always happy to help. Its always a pleasure to help a customer reinvigorate their home and always the best result when the customer is happy, which is always the case with Flo. Again for thank you for your comments I will make sure Flo sees this. Best wishes Lee, Store Leader Cheltenham, Flo and the team.
Friendly staff
Friendly staff. Beautifully presented store. Great products. Delivery faultless and efficient.
April 15, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Mrs Clarke, Great to read and receive the comments. As always its a pleasure for the team to drive and build a great customer experience. We look forward to having you visit the store again soon. Best wishes Team Cheltenham.
Friendly staff
Neptune is one of my favourite stores for home decor inspiration and products. I usually frequent the Edgbaston store however this opportunity to visit a different store and enjoy an evening with Emma Sims Hilditch was an opportunity not to be missed. The event was well organised with tasty appetisers, drinks, a talk by Emma and John, book signing and a cheeky purchase or two! Staff at the Cheltenham store were lovely and helpful and made me feel like I’d like to visit again in Summer!
March 22, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Mrs Begum, thank you so much for your kind feedback and for taking the time. It was lovely to meet you on the night and we are all so happy you enjoyed the talk and the experience. Please do come again and I hope you enjoy reading Emma's book. Look forward to seeing you again some time soon. Best wishes Lee and Team Cheltenham.
The Evolution of Home …
Really lovely evening at Neptune yesterday, with a warm, friendly welcome by all the staff. The Cheltenham store is a beautiful example of the Neptune ethos, so well explained to us by Emma and John. Everything Neptune is gorgeous! Staff are helpful, professional and delightful, always. Delicious food too!
March 22, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Fiona, Lovely to have you visit the store and experience the Emma Simms-Hilditch talk on Wednesday evening. We always treasure the return of existing clients. I know Patsy was thrilled to guide you around the new season and discuss what we have on display. I know from Emma's feedback of the evening, she loved every minute of being able to share with you her thoughts on design. From the Patsy, the team and I, we very much look forward to seeing you again in store very soon. Best wishes Lee
First class team at Cheltenham
First class team at Cheltenham, who take great care in looking after their clients.
March 17, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Ian, Many thanks for your kind words, its always a pleasure to have you in store and I thank you for your custom over the last few years. Look forward to seeing you in store again very soon..... I hope the new lamp looks good..... Best wishes Lee, and Team Cheltenham.
We are delighted with our new Neptune…
We are delighted with our new Neptune furniture which we ordered from the store in Cheltenham, where we had first rate assistance from the staff there.
The deliveries also went smoothly, very polite & helpful drivers.
February 13, 2023
Reply from Neptune - Cheltenham
Dear Debbie, Many thanks for your feedback. Its always a pleasure to read such lovely comments on your Neptune experience. I will make sure both the team here in Cheltenham see this and the delivery team as well. I hope you continue to enjoy your Neptune experience with the furniture you have chosen for your home. I look forward to seeing you in store some time in the future. Best wishes Lee and the Team in Cheltenham.
Fantastic service
We had great plans to convert an outbuilding to accommodate my elderly parents but sadly planning permission did not materialise. Nonetheless Patsy was absolutely brilliant in all respects from the first meeting to finalising the design and then, finally, expediting our refund when the plans fell through. Fantastic care and service throughout!
February 19, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Mr James, Many thanks for your time in writing a review regarding your great experience with the Cheltenham store and Patsy our kitchen designer in particular. I was so sad to hear of your planning issues and its a shame it has meant the project has come to an end. I know Patsy has enjoyed working with you and being able to help where she could. I will pass on the feedback to Patsy and we all look forward to seeing you again in store very soon. Best wishes Lee, Patsy and the team in Cheltenham.
Great customer service
We had a couple of minor problems with paint colours and I messaged Neptune with some feedback. Very quickly my local Neptune Store phoned back and rectified the problem perfectly. Sometimes things aren’t perfect, but the speed and level of Neptune’s customer service was exemplary. We were already loyal customers and will continue to be.
February 10, 2023
Unprompted review
Reply from Neptune - Cheltenham
Many thanks for your feedback Mr Cameron. Always happy to help where we can here in Cheltenham with any issues that may occur. I hope the Cactus paint looks great in the room you use it in and I look forward to seeing you again in store soon. Best wishes Lee, Store Leader Cheltenham
Cookery demonstration
What a wonderful afternoon we had , Becky was an absolute delight , not only cooking and teaching us about some delicious recipes, ( that we could also eat ) but also sharing all her extra tips and stories that kept us entertained the whole afternoon. All of the staff were very friendly, welcoming and attentive with nothing being too much trouble. Hopefully I’ll be able to make it to Becky’s next cookery demonstration in the spring. To come away with a goodie bag was the icing on the cake! Thank you Neptune Cheltenham
January 22, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Susan, Many thanks for your kind feedback and we are all delighted that you enjoyed the afternoon. Its always a delight to not only have Becky in store but to be able to taste her recipes in person. I will make sure to pass on the feedback to Becky. We all look forward to seeing you again in store very soon and keep an eye on our website and the Cheltenham home page to see upcoming events in store. Best wishes Lee, Store Leader and Team Cheltenham.
Cooking demonstration Sunday 22nd Jan
Thank you to all the team at Neptune Cheltenham for a very relaxing & enjoyable morning watching the cooking demonstration in store. And a thank you to Becky too of course for showing us how to prepare and cook a lovely tapas style lunch ( with a lot of ingredients I've not cooked with before ) and dessert. Didn't realize we would be able to eat it too - a delicious & very nice surprise! And a goody bag of Neptune treats to take home too - thank you all so much for a lovely experience. Chantelle
January 22, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Chantelle, I hope you are well and many thanks for your kind words regarding the event on Sunday. Its so nice to read that you enjoyed yourself and it was much more than anticipated. I will make sure Becky receives this feedback as well as she is always a delight to have in store. I'm looking to plan a further cookery demo with Becky in April, so watch this space and keep an eye on the website if you'd like to attend again. Look forward to seeing you again in store, all the best Lee, Team Cheltenham and Becky....
Very helpful team
The staff in Cheltenham Neptune store are always efficient and very helpful and keep me up to date with my orders. I highly recommend this lovely store.
January 18, 2023
Reply from Neptune - Cheltenham
As always Mrs Schmidt it was lovely to see you in store the other day, I missed you as I was off but the team were thankful for your visit. Many thanks for the feedback on your visit. I have passed these comments on to the team in this mornings meeting, everyone was very pleased to read and hear that all their hard work is appreciated. Look forward to seeing you again soon. Best wishes Lee and Team Cheltenham.
The service provided by Neptune was seamless.
The service provided by Neptune was excellent. From start to finish, we felt confident and assured about our kitchen plans. Patsy Williams was very personable and made us feel at ease during the kitchen design phase and throughout the process. When it came to site visits and the fitting of our kitchen etc, John Magnor was also friendly and easy to deal with, as was our wonderful kitchen fitter Toby. The whole process worked really well and we are delighted with the finished product which was the result of careful planning and quality of service by all representatives of Neptune involved in delivering our kitchen. Thank you all so much!
January 19, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Rachel, Thank you so much for taking the time to right a review about your project and experience with Patsy, John and Toby. The team work very hard here at Neptune Cheltenham to make sure the experience is second to none and mirrors the quality of the product. Patsy takes great pleasure in making sure her projects run smoothly and the end result is what was discussed from day one. I will feedback to Patsy your delight and I hope you continue to enjoy your Neptune kitchen in the years to come. Best wishes Lee, Store Leader Cheltenham.
Reliable Timely Delivery , Really well packaged so no chance of normal in transit damage occuringGreat Service ,Neptune is the best…
Great Service ,Neptune is the best company in its field in the uk at the moment .This companys products live up to expectation , I highly recomend them.
January 7, 2023
Reply from Neptune - Cheltenham
Hi Lindsey, many thanks for your kind words above. Its always great to read a review with so much passion and appreciation for a brand. Here at Neptune Cheltenham and at HQ we are all working so hard to deliver the perfect experience for our customers. It looks like some of the hard work is paying off. Look forward to seeing you again in store soon. Best wishes Lee, Team Cheltenham and the team at HQ.
Managing customer expectations
Unfortunately the items I required were out of stock and had a fairly long lead time for delivery. The team at Neptune made sure I was regularly kept updated on progress and any queries I had were dealt with promptly and helpfully.
January 12, 2023
Unprompted review
Reply from Neptune - Cheltenham
Dear Charlotte, many thanks for your feedback and review on Trustpilot. Glad to read the communication regarding your order has been dealt with promptly and you've found it helpful. I know you've been in contact with Emma here at store so I'll make sure your feedback is passed on her to read. Hopefully we'll see you again in store very soon. Best wishes Lee, Store Leader Cheltenham.
Beautiful store
Beautiful store, helpful staff both on the phone and in person. Delighted with my prints which arrived in about 4 days.
December 3, 2022
Reply from Neptune - Cheltenham
Dear Claudia, Thank you for taking the time to review your experience with Neptune Cheltenham. The 5 star score is so welcome and what we as a team strive for. I will make sure the team receive the feedback delivered and I'm glad the delivery was timely. We all look forward to seeing you again in store soon. Best wishes Lee and Team Cheltenham. Happy Christmas
Although we had to wait a considerable…
Although we had to wait a considerable time for the stool , communication with the store was good .
November 30, 2022
Reply from Neptune - Cheltenham
Dear Mrs Daly, Many thanks for your feedback today and I'm glad that you have now received your Milo stool. Emma here in store works hard to keep on top of the order book and its great to hear you were happy with the communication regarding your order. I will pass on the feedback to Emma. I hope you enjoy your stool in the months to come. Best wishes Lee, Store Leader, Emma and the Cheltenham Team.
New kitchen/utility
It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and technical expertise to the project, delivering the brief without fault and with excellent service and response to questions throughout. Huge thanks to each of them, we absolutely love the revived kitchen and utility - it is a joy to use.
February 17, 2022
Unprompted review
Reply from Neptune - Cheltenham
Dear Mr and Mrs Thomas, Many thanks for taking the time to give Patsy, Amber, John and Liam your feedback. Its great to read that they delivered a high standard of service, the main aim is always to deliver a fantastic end result. Its always a thrill to read this type of feedback and I will make sure the feedback is passed on and seen by all. Can I take this opportunity to thank you again for choosing Neptune and I hope you enjoy your kitchen in the years to come. Best wishes Lee (Store Leader Cheltenham)
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